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Help centre
Troubleshooting

Product information

Your installation

Troubleshooting

Troubleshooting

Charger connectivity, common issues

Troubleshooting: Suspended EV errors

Troubleshooting: Voltage Errors

How to reset the connection with my car app account (API)

Troubleshooting for Intelligent Octopus Go and Ohme

My charger is offline

My Tesla’s car battery status is not updated in my Ohme app

My car isn’t charging as expected

My car’s battery status isn’t showing in the Ohme app

I’m experiencing tripping issues

I can’t unplug my charger

Why do I get less range in colder weather?

Who to contact when you’re experiencing charging issues