Explore: Help

The Help screen provides quick access to our Help Centre where you can find lots of ‘how to’ information and troubleshooting steps for common issues.

Ohme app Help Screen with Help Centre search bar and top used articles listed

Search the Help Centre

At the top of the screen, you’ll find the search bar. This lets you quickly look up topics in the Ohme Help Centre guides, FAQs, troubleshooting, and more..
Just below, you’ll see quick links to our most popular support articles. With a single tap, you can find tips to prepare for installation day, step-by-step guides to get your account set up, starting your first charge, or setting up with Octopus Energy’s smart tariff.

Help screen showing Support categories and the new chat feature to speak with a support agent.

Categories and Live Chat

Scroll down and you’ll see a list of categories, such as Product Information, How do I…?, and Troubleshooting. Tap a category to explore the articles available.
Need answers fast? The new live chat feature lets you ask questions and get instant support. If you need personalised help, connect directly with a support agent from this screen.

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