Ohme General Terms and Conditions for Products and Installation Services (UK only)

1. Who we are

1.1. Your contract is with Ohme Operations UK Limited of 5th Floor, Wellington House, 125-130 The Strand, London WC2R 0AP if you are a consumer and are resident in the United Kingdom or the Channel Islands when you order an Ohme product(s), or you are a business and are registered in the United Kingdom and the Channel Islands at the point these terms take effect.

1.2. In these terms, the relevant Ohme company is referred to as “Ohme”, “we”, “us” or “our”.

2. Applicable Terms

2.1. The terms on this page, together with our Privacy Policy, Mobile App End User Terms (for mobile app users only) (together the “Terms”) apply to any order placed by you with Ohme for the supply of Ohme intelligent electric vehicle (“EV”) product(s) (“Ohme Product”) and its installation (“Installation Services”).

2.2. If you are a consumer resident in the United Kingdom or the Channel Islands when you ordered an Ohme product(s) but you did not purchase your Ohme Product direct from Ohme, please refer to the terms and conditions of the retailer where you purchased your Ohme Product together with the warranty information contained with your Ohme Product which can also be found here: Product Manuals – Ohme EV.

2.3. For installation queries where Ohme did not install the Ohme Product, please contact the installer who completed the installation services for you.

2.4. If you are a business customer (i.e. if you are buying products wholly or mainly for use in connection with your trade, business, craft, or profession, even if you are an individual) you do not have all of the same rights as consumers under these Terms. Where a term applies just to businesses or just to consumers, this is stated. 

2.5. If you are a consumer resident in a country outside of the United Kingdom or Channel Islands, please refer to the relevant terms and conditions for your country of residence.

2.6. Our Mobile App End User Terms apply to your use of an Ohme Product with the service you connect to in relation to charging your electric vehicle (the “Service”) via our Ohme mobile software application ‘Ohme – Intelligent EV charger’ (the “App”).

3. About Ohme products

3.1. You can find everything you need to know about us and our Ohme Products on our website (ohme-ev.com).

3.2. You must read and comply with the product manual for the relevant Ohme Product. The installation of the Ohme Product must be carried out in accordance with the installation instructions and executed in accordance with all applicable electrical wiring regulations at the place of installation by a qualified electrical installer, whether the Ohme Product is purchased from Ohme or from a reseller.

3.3. Ohme Products may not work effectively unless you have sufficient mobile coverage and to use the Service you must use the App to enable intelligent charging features on your Ohme Product.  Ohme accepts no liability for poor mobile coverage or connection due to your location.

3.4. The charging speed and power output for a particular charging session may vary depending on the condition and type of your property’s main incoming supply. Ohme accepts no liability for slow charging or a lower power output on the Ohme Product where this is due to high or low voltage issues related to your electricity supply, the poor condition of your electricity supply, or your type of electricity supply.

3.5. The charging speed is also dependent on your vehicle’s battery type and onboard charger power rating. To check your vehicle’s maximum AC charging speed, please consult your vehicle handbook or contact your dealership or vehicle manufacturer. Ohme accepts no liability for slow charging or API connection issues where this is due to the vehicle.

3.6. Ohme Products may only be used in countries in which Ohme operates, which are indicated on the geolocator function on our website and when you sign up to the App. We do not promise that the Ohme Product and/or the Service can be used or will be available in other locations. If you are using an Ohme Product and/or accessing the Service from outside one of these territories, you do so at your own risk and are responsible for compliance with laws in your jurisdiction.

4. About the Service

4.1. When you receive your Ohme Product you will need to download the App and create a user account (“Account”) in order to access the Service. You will not be able to access the Service until you do so. You can still use the Ohme Product to charge your EV without downloading the App and accessing the Service but if you do not have an Account, you will not be able to access the additional capabilities of your Ohme Product.

4.2. Please see our Mobile App End User Terms (available to App users) for more information.

5. Terms of Installation Services

5.1. Arranging an installation. Installation of your Ohme Product by Ohme is arranged through our website and the Installation Services are carried out by a person authorised by Ohme to provide such services (an “Installer”).  You will be asked to complete a questionnaire and provide information and photographs/videos to enable our team to assess your installation requirements and provide a quote for installation. Please complete this accurately as we will use the results to determine whether the installation is ‘standard’ or ‘non-standard’.  This will affect your quote.  We may request additional information via email if any information is missing, of poor quality or incorrect. If, on review of your responses, any non-standard works appear to be extensive or complex, we may require one of our Installers to conduct a physical assessment of the works required before raising a quote. One of our Installers will contact you directly to arrange a time for a site survey (if required), and to arrange an installation time. Please note that if you arrange for installation of your Ohme Product by a third party installer and not Ohme, you will need to refer back to that third party installer for any questions relating to the installation.

5.2. Installation costs. For a standard installation, the standard installation price is as confirmed on your online checkout page. For a non-standard installation, we will send you a quote for the Installation Services and when you have confirmed approval of this cost and made payment, our Installer will reach out to book an installation time. In all cases, we will confirm your installation time by email and payment is required prior to your installation time. If, on attendance at the site, it is determined that additional factors cause an installation booked as a standard installation to become a non-standard installation, or a non-standard installation will require further work not included in the quote, an updated quote will be provided.  Your confirmed approval of this cost and payment will be required prior to booking a revised installation time.

5.3. Cancelling an installation. You may cancel the Installation Services up to 48 hours before the installation time at no cost. If you cancel within 48 hours prior to the installation time, you will incur a charge of £60 inc. VAT for either a standard or non-standard installation. If the site visit is aborted on the day, paragraph 5.9 will apply.

5.4. Installation performed during the cooling-off period. If you are a consumer, and if you have expressly requested that the Installation Services take place before the end of the 14-day cooling-off period, you acknowledge that you will lose your right of withdrawal with regards to the Installation Services once they have been performed. Where you have waived your right of withdrawal, or where the 14-day period has expired, you may still cancel the Installation Services if they have not yet been performed, in accordance with paragraph 5.3.

5.5. Rescheduling an installation. If you have cancelled an installation in accordance with paragraph 5.3 or if an installation has been aborted in accordance with paragraph 5.9, our Installer will contact you to reschedule the installation. Where the installation has been aborted due to the property being in an unsafe condition, or if additional works are required under paragraph 5.7, we may require you to provide evidence that the relevant upgrade works have been completed before a new installation date is scheduled. If you do not want to reschedule an installation which has been aborted in accordance with paragraph 5.9, you can cancel your order and, if already delivered, you must return the Ohme Product in accordance with paragraphs 9.3 to 9.5. Without limiting your statutory rights, you acknowledge that such cancellation and any refund issued in accordance with paragraph 9.5 shall be your sole remedy in respect of an aborted installation.

5.6. Installation on-site requirements. In order for the Installer to provide the Installation Services, the following conditions must be met.

5.6.1. You, or a person that is aged 18 or over authorised by you (“Authorised Person”), must be on-site for the duration of the Installation Services.

5.6.2. You agree that the Authorised Person can make any necessary on-site decisions on your behalf, such as the placement of the Ohme Product, location and route of the cabling and any additional costs, even where this differs from the original quote.  If not, we reserve the right to abort the installation and paragraph 5.9 may apply.

5.6.3. The site must be safe and secure for the Installation Services before and during the installation time.  We take the safety of our Installers seriously and if there is a risk of unsafe conditions (including being subject to abuse) then we reserve the right to abort the installation and paragraph 5.9 may apply.  We also reserve the right to refuse to provide any further Installation Services to you where there is a safety risk to our Installers.

5.6.4. You must secure all permissions necessary for the Installation Services to take place and provide these permissions to us in advance where requested.  This includes all legal rights over the property on which the Ohme Product (including the laying of any cables) is to be situated but is not limited to any council permissions and any landlord permissions to carry out the Installation Services.

5.6.5. The Installer may re-review the cable route whilst on-site and ask you (or your Authorised Person) to confirm your acceptance of the cable route agreed by signing a declaration of acceptance, even where the cable route is different from the route proposed in the initial quote.

5.6.6. On successful completion of the installation, the Installer will request that you (or your Authorised Person) sign a declaration confirming that: (1) you are happy with your installation; (2) the charger has been installed in the agreed position; and (3) the charging lead will reach your vehicle to charge while parked.

5.7. Additional works beyond our control. In some circumstances, additional works may be required before your Ohme Product can be installed. This includes where a local distribution network operator (DNO) has notified you or us that additional work is required before installation. Such delays are outside our control, and we cannot proceed with the Installation Services until such additional works have been completed.

5.8. Post-installation costs. Where additional works are required following installation of an Ohme Product, for example, moving the Ohme Product, then such additional works will be chargeable, and we will provide you with a quote prior to undertaking the works.

5.9. Aborted visits. If, at the installation time:

5.9.1. The Installer is denied entry, has waited on-site for 10 minutes or more with no response or access, there is no Authorised Person available, the information in the questionnaire has proved inaccurate or false leading to additional charges, or the Installer has safety concerns due to your actions or that of your Authorised Person (including being subjected to any form of abuse), the Installer may choose to abort the Installation Services. If the Installation Services are aborted under this paragraph 5.9.1:

1. before any works have started, you will incur a charge of £60 (inc. VAT) for either a standard or non-standard installation; or
2. after the works have already started but have not been completed, we may require you to pay for the works performed, up to an amount of 50% of the price you paid.

5.9.2. The Installer has determined on attendance at the site that additional works are required leading to additional charges, or the Installer has safety (including on-site safety or unsafe weather conditions) or other concerns (other than due to your actions or that of your Authorised Person) regarding the intended Installation Services going ahead, then the Installer may choose to abort the Installation Services at no cost to you.

5.10. Installation and Service Visit times are estimates only. Installation and service visit times are estimates only, and Ohme is not responsible for any damages or losses (including for the cost of public charging or loss of income or wages) where an Installer does not arrive by the arranged installation time or service visit time or any such visit has been cancelled or aborted for whatever reason.

5.11. Reasonable skill and care. We will carry out the Installation Services with reasonable skill and care.

5.12. Guarantee. We provide a 3-year guarantee on the Installation Services carried out by or on behalf of Ohme, provided always that no additional work (which has not been agreed by us) has been undertaken in connection with the Installation Services since the original installation. Ohme shall not be responsible in any way for the installation where that work is carried out by a third party not arranged by Ohme or where another person has in any way adjusted, modified, varied or altered the installation carried out by Ohme.  Where additional works are carried out prior to the Installation Services being carried (either by the DNO or another third party), Ohme shall not be responsible in any way for that work nor any delay caused by carrying out of that work, or any costs incurred by you or the third party in relation to such work.

5.13. Reservation of rights. You are responsible for providing complete and accurate responses to your home survey and for securing all permissions necessary for the Installation Services to take place and provide these permissions to us in advance where requested. This includes, without limitation, obtaining council consent where required and complying with any requirements specified in such consent.  Where we become aware that your responses to the home survey are not complete and accurate or that the required permissions have not been obtained or complied with or that the charger has been installed or is being used in contravention of applicable laws, or that you are in violation of any of our Terms, we reserve the right to take such action as we deem appropriate in the circumstances to prevent contravention of the applicable permissions or laws. This may include (without limitation) refusing installation of the charger, disconnecting the charger, suspending your access to the App and/or removing the charger at your cost.  In such circumstances Ohme is not responsible for any losses (including for the cost of public charging).

6. Ordering Ohme Products

6.1. If you are a consumer, you can purchase Ohme Products from us by placing an order through our website (by following the onscreen instructions) or by telephone.

6.2. Our order process allows you to check and amend any errors before submitting your order to us. You must ensure that your order is complete and accurate.

6.3. You will receive an email from us to confirm we have accepted your order or request for further information. The confirmation email will contain your order number. Please keep this order number safe.

6.4. Sometimes we cannot accept your order, for example, when an Ohme Product is unexpectedly out of stock, there is an error in the price or description of the Ohme Product, or because we are unable to meet a delivery deadline. If this happens, we will email you to let you know and we will not charge you for the Ohme Product.

6.5. If, before delivery, a change in applicable laws and/or regulations prevents us from lawfully supplying the Ohme Product you have ordered, we may offer you a substitute product of equivalent or better specification.

7. Our charges for Ohme Products

7.1. The order pages on our website will display the price of the Ohme Product (including any additional delivery fees) together with the Installation Services, or we will communicate the price of the Ohme Product together with the Installation Services to you during the call.  You will also receive free GSM connectivity for the life of your Ohme Product where you use the Service and enable smart charging (unless there are unexpected costs outside of our control, in which case, we will provide reasonable notice to you). If you have opted out of smart charging in accordance with the Mobile App End User Terms, you will only receive free GSM connectivity for the first three years from the date you ordered your Ohme Product.

7.2. All prices include VAT and are subject to change.

7.3. Once an order is placed, we are unable to make any changes or amendments to orders. If you wish to add items, please place a separate order.

8. Government Grants

8.1. You may be eligible for a government grant for electric vehicle chargepoints from the Office for Zero Emission Vehicles (OZEV). You must apply for an OZEV grant voucher before installation of your charger. Please refer to our FAQ page for more information and the OZEV website for more details on eligibility and how to apply.

8.2. If you have received an OZEV voucher code, you may be able to receive a discount on your Ohme Product in the amount of the OZEV grant. The discount will be applied at the time of purchase of your Ohme Product but is subject to final approval by OZEV of your application for the OZEV grant. If your application is rejected, paragraph 8.4 will apply.

8.3. Your installation will not be scheduled until you have received and provided us with your voucher code from OZEV.

8.4. If, following installation of your Ohme Product, your application for the OZEV grant is subsequently rejected (for example, due to false information provided during your grant application or where the Installation Services were completed before receipt of the voucher code), you will no longer be able to benefit from the discount, and you will be required to pay for the full amount of your Ohme Product. If this is the case, we will issue an invoice to you via email for the amount of the grant previously deducted from the price of your Ohme Product at the time of purchase, which is payable within 30 days.

9. Delivery of the Ohme Products

9.1. Our Installer will bring the Ohme Product with them on the installation date, or they will arrange for the Ohme Product to be delivered to you prior to installation. If the Ohme Product is out of stock, we will contact you with an estimated date for when we expect to have it back in stock.

9.2. From the point of delivery at the address set out in your order, the Ohme Product will be your responsibility. Title to the Ohme Product will transfer on delivery to your address, provided we have received full payment for your Ohme Product. In the event your Ohme Product is brought by the Installer, title to the Ohme Product will transfer on completion of the installation.

9.3. If the delivery or supply of the Ohme Product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay, but we will not be responsible or compensate you for the delay. If you are a consumer and there is a substantial delay in us being able to dispatch the Ohme Product to you, you can contact our customer service team to end the contract using the details at the end of these Terms and receive a refund.

10. Changing your mind and returning your order as a consumer

10.1. If you are a consumer, you have a legal right to change your mind about your purchase and receive a full refund for what you paid for the Ohme Product(s). This is subject to some conditions, as set out below.

10.2. If you have changed your mind about an order, you must let us know no later than 14 days from the date of delivery of the Ohme Product(s). To let us know you want to change your mind, contact us using the form included in Appendix I or an equivalent communication sent to the details at the end of these Terms. We will email you to confirm we have received your cancellation.

10.3. If you have not yet received your Ohme Product, we will process your cancellation and refund you as soon as possible and within 14 days from the date we received your cancellation request.

10.4. If you have received your Ohme Product, but it has not yet been installed, you must return the Ohme Product to Ohme Operations UK Limited at Unit 1, Stephen Wade Way, Manor Lane, Hawarden CH5 3FN within 14 days of telling us you have changed your mind, and it must be returned to us unused, in the original packaging and in the same condition in which you received it.

10.5. If your Ohme Product has been supplied and installed by Ohme, Ohme will arrange to remove the Ohme Product and refund you for the cost of the Ohme Product only, less any costs of removal. We may reduce the amount of your refund if the condition of the Ohme Product is not “as new” and to reflect any diminished value as a result of installation and/or use of the Ohme Product. Where you have purchased the Ohme Product from a third party you will need to refer back to your original installer for their returns policy.

10.6. Returns are at your own cost, and you are responsible for the Ohme Product until it is received by us. We recommend that you use a tracked and insured returns process.

10.7. Once your return has been received by us, we will send you a confirmation email. We will refund you as soon as possible and within 14 days from the date we receive the Ohme Product(s).

11. Product Warranty

11.1. Ohme provides a product warranty for Ohme Products – Product Manuals – Ohme EV.

11.2. To make a product warranty claim, please follow the instructions at paragraph 12.

11.3. The product warranty does not cover any issues that are caused by conditions, malfunctions or damage not resulting from defects in the Ohme Product and does not cover damage or malfunction directly caused by abuse, misuse, negligence, accident, or improper use.  This includes (without limitation) the following circumstances where you will not be able to claim under the product warranty:

11.3.1. you make any further use of the Ohme Product after telling us that the Ohme Product does not conform with the description or is defective;

11.3.2. you alter or repair the Ohme Product or there has been improper use of it;

11.3.3. you are unable to use intelligent charging because you do not have sufficient mobile coverage for the Ohme Product to enable intelligent charging;

11.3.4. there has been incorrect or improper installation by an installer who has not been arranged and sent directly by us;

11.3.5. the defect arises as a result of fair wear and tear, vandalism, bad weather, or damages to your own electricity supply, if you do not take reasonable care, you do not store the product properly or there has been exposure of the Ohme Product to environmental conditions unsuitable for its use;

11.3.6. the Ohme Product differs from its description due to changes required to ensure it complies with applicable statutory or regulatory requirements;

11.3.7. where an Ohme Product, which was compliant with applicable laws and regulations at the time of delivery, subsequently becomes unlawful to supply as a result of the amendment or introduction of any applicable laws, regulations, or other legal requirements after the date of delivery; or

11.3.8. the electrical supply quality to your Ohme Product is not within regulated tolerances at the point of installation or there are otherwise issues with your electrical supply which impact or prevent the operation of your Ohme Product.

11.4. The product warranty is dependent on you complying with your payment obligations for the Ohme Product. In the event of non-payment in full or in part, or any other breach of the agreed payment terms, the warranty coverage for the Ohme Product shall be voided after 12 months from the date of delivery and Ohme has the right to refuse any warranty claims and deny any repair or replacement requests.

11.5. Extended Product Warranty. For certain Ohme Products, there may be the opportunity to extend the product warranty by a further 24 months by purchasing an extended warranty from Ohme. Where an extended warranty is purchased by a customer, the extended warranty will not cover installation works but the existing product warranty terms and conditions shall otherwise apply to the extended warranty period.

12. Warranty Claim

12.1. If you think there is something wrong with your Ohme Product, you must contact our customer service team on the details at the end of these Terms. We honour our legal duty to provide you with products that meet all the requirements imposed by law at the time provided.

12.2. We will only repair, replace, or refund an Ohme Product where the conditions of our product warranty or any extended warranty applies (as set out in paragraph 11).

12.3. If you need to return the Ohme Product, please do so by following the instructions from our customer service team. You are responsible for the Ohme Product until it has been returned to us.

12.4. Where we are returning a repaired Ohme Product to you or providing a replacement Ohme Product under our product warranty or any extended product warranty:

12.4.1. our Installer will bring the repaired or replacement Ohme Product on the installation date arranged with you and (if applicable) remove the faulty Ohme Product and arrange for this to be returned to us;

12.4.2. it will be covered by our product warranty or any extended product warranty for: (i) any remaining warranty period of the original Ohme Product; or (ii) for 180 days from the date of the replacement or repair of the Ohme Product, whichever is longer.

12.5. We will issue a refund if a faulty Ohme Product is returned, and we are unable to repair or replace the Ohme Product in question. Where we are providing a refund for an Ohme Product under this paragraph 12.5, we aim to process the refund within 14 days of receipt of the returned product.

12.6. We will not undertake a repair or accept the return or replacement of a Ohme Product where any defect or damage is caused by you and/or where any of the circumstances set out at paragraph 11.3 apply. If an Ohme Product is damaged due to your misuse, negligence, accident, or improper use, any repairs and delivery charges will be at your cost.

12.7. These Terms apply to any repaired or replacement Ohme Product(s) supplied by us to you.

13. Restrictions on your use of the Ohme product

13.1. We cannot promise that:

13.1.1. the Ohme Product will be compatible with all vehicles and all vehicle software;

13.1.2. the Ohme Product will charge your EV in accordance with the charge schedule; or

13.1.3. updates or all features of such updates will be available to, or compatible with, any Ohme Products sold or installed prior to the release date of such updates.

13.2. You must not:

13.2.1. tamper with or disassemble any part of the Ohme Product;

13.2.2. use the Ohme Product with any third-party component or product that is not provided by Ohme;

13.2.3. remove or tamper with the SIM card provided with the Ohme Product, use an alternative SIM card not provided by us, or use the SIM card provided with any other device;

13.2.4. use the Ohme Product if you know or suspect that it might be damaged in any way; or

13.2.5. use the Ohme Product in an unsafe manner, including (without limitation) on a public highway unless you have first obtained all requisite permissions to do so and comply fully with any conditions specified in such permissions (including without limitation any health and safety related requirements).

13.3. All repairs to the Ohme Product(s) shall be conducted by us and you must promptly notify us of any issues you have with your Ohme Product.

14. Our responsibility for loss or damage to you

14.1. If you are a consumer user:

14.1.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

14.1.2. We are not responsible for avoidable damage. We will not be responsible for damage that you could have avoided by taking reasonable action, including by following our advice or for damage caused by you failing to correctly follow our instructions.

14.1.3. We are not liable for business losses. If you use the Ohme Product and/or Service for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising under this contract, and our total responsibility to you for all other losses shall be limited to the total amount paid by you for the Ohme Product.

14.1.4. We are not responsible for events outside our control. If the Ohme Product, Service, and/or Installation Services are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we shall not be responsible for any delays or failures caused by the event. If there is a risk of substantial delay, you may contact us to end your contract with us.

14.2. If you are a business user:

14.2.1. We exclude all implied conditions, warranties, representations, or other terms that may apply to the Ohme Products, Service, and/or Installation Services.

14.2.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, sales, business, revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage arising under or in connection with any contract between us.

14.2.3. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you for the Ohme Product.

14.3. Whether you are a consumer or a business user. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We do not have responsibility for losses which are caused by you, your vehicle, or third-party involvement or circumstances outside our control. This includes:

14.3.1. your use and/or misuse of the Ohme Product(s);

14.3.2. a fault with your vehicle or your vehicle software, or any issues relating to your vehicle’s integration with the App;

14.3.3. where you do not have sufficient mobile coverage for the Ohme Product to provide the Service;

14.3.4. a failure in the power supply or electrical distribution when an Ohme Product is charging your vehicle;

14.3.5. any third-party products or services that are beyond our control which we rely on to provide part of the Service or Installation Services, including installation error or damage caused by installation to physical property (e.g. the wall or electricity supply); or

14.3.6. a third-party operating flexibility services which damages your Ohme Product.

15. Changes to these Terms

We may need to change these Terms from time to time. Unless changes are minor or required to comply with law, we will give reasonable notice of any changes to our Terms by sending you an email/message or notifying you of a change when you next use the website or start the App. Any changes will also be posted on our website.

16. Ownership of Intellectual Property Rights

We are the owner (or the licensee) of all intellectual property rights in the Ohme Product (including the embedded software).

17. Your privacy

Under data protection legislation, we are required to provide you with certain information including how we use the personal data we collect through the Installation Services and purchase of the Ohme Products. This information is provided in our Privacy Policy.

18. We may transfer these Terms to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

19. Moving house or selling your Ohme Product

19.1. If you are moving home and wish to take your Ohme Product with you, it is your responsibility to organise and pay for the removal and installation of the Ohme Product in your new home.  If you would like Ohme to carry out this process for you, you will need to provide Ohme with proof of new address and to allow sufficient time for the removal and installation visits to be scheduled.  Ohme does not accept any liability for any delays to scheduling removals or installations.

19.2. If you have moved home without your Ohme Product, Ohme cannot remove the Ohme Product after your move out date unless you provide evidence that the new homeowner or legal occupier has authorised you to attend the property with an Ohme Installer and to remove the Ohme Product.

19.3. 19.3 A new homeowner or legal occupier will be entitled to ask Ohme to create an Account for them upon providing satisfactory evidence that they are the new homeowner or legal occupier of a property where an Ohme Product has been previously installed, and Ohme will be entitled to create the Account and delink any previous users from the Ohme Product without first notifying them.

20. No rights for third parties

These Terms are between you and us. Nobody else has any rights under these Terms.

21. Which laws apply and where to bring claims

21.1. If you are a consumer:

These Terms, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction for any claims except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

21.2. If you are a business:

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

22. Contacting us

22.1. If you have any queries about these Terms or need to contact us for any reason, please email our customer service team at [email protected] or message us through our in-App messaging service.

22.2. Our customer service team will do their best to resolve any problems you have with us or our Ohme Products or Service. We are committed to dealing with all customers fairly, and we expect our customer service team to be treated with the same courtesy and respect in return. We reserve the right to restrict, suspend, or terminate a customer’s access to our customer services, where a customer uses abusive, threatening, discriminatory, or offensive language towards our staff, or otherwise engages in conduct that is inappropriate or vexatious or our staff reasonably consider to be harassment, intimidation or bullying.