My charger is offline

If your charger looks to be offline, or something on your charger display doesn’t look right, powercycling is the best place to start.

To powercycle any Ohme charger, you will need to:

1. Locate the circuit breaker that your charger has been connected to. This is usually located in your main consumer unit (also known as fuse box) or it may have been installed as a separate switch. Your installer will have likely labelled the switch, so look out for ‘EV charger’ or something similar.
2. Pull the switch down into the OFF position to turn the charger off and wait for two minutes. This will allow any residual power to drain away and the charger to power down completely.
3. Push the switch up into the ON position and the charger may take up to a minute to power back up.

Jump to:

• Powercycling your Ohme Home
• Powercycling your Ohme Home Pro
• Delay charging on the Ohme Home Pro
• Powercycling your Ohme ePod

Note: Ohme Go chargers are unplugged after every use, so they shouldn’t require a powercycle. If your Ohme Go charger is offline or having trouble connecting to the server, please contact the Ohme Team.

Powercycling your Ohme Home

Check your Ohme Home screen

Follow the steps above. A successful connection will be confirmed by the highlighted connectivity symbols located in the top right-hand corner of the display screen.

Check My Charger app screen

You’ll also be able to see if your charger is connected on the My Charger page of the Ohme app.

Powercycling your Ohme Home Pro

Check My Charger app screen

Follow the steps above. You’ll be able to see if your charger is connected on the My Charger page of the Ohme app.

Delay charging on the Ohme Home Pro

If your Ohme Home Pro goes offline, Ohme will default to starting a Max Charge and begin charging immediately. After plug in you can stop or delay the start of the charge using the on-device touch controls.

Step 1

If your charger goes offline, as soon as you plug in Ohme will start a Max Charge and begin charging immediately.

Tap ‘Stop’ to pause charging or ‘Delay Charge’ to choose how long you’d like Ohme to wait before charging can start.

 

Step 2

When charging is paused, you’ll see ‘Charging Paused’ in the top left and ‘Charging Stopped’ under the session stats.

If you would like to delay the start of the charge tap ‘Delay Charge’.

Step 3

Use the Ohme Home Pro buttons to increase or decrease the delay in 30-minute increments. When you’re finished tap done.

Step 4

Once the charge has been delayed, you’ll see ‘Delayed Charging’ in the top left, with ‘Delayed until’ showing you what time Ohme is due to start charging.

 

Powercycling your Ohme ePod

Hard reboot

Follow the steps above to powercycle your Ohme ePod. This is sometimes referred to as a hard reboot. You’ll be able to see if your charger is connected on the My Charger page of the Ohme app.

Soft reboot

You can also perform a ‘soft reboot’. To do so, hold down the stop button on your Ohme ePod for 5 seconds. If this doesn’t restore your connection, powercycling as per the steps above should get you back online.

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