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Your first charge

Electric vehicle with charging cable plugged in

Charging your EV for the first time might seem daunting if it’s something you’ve never done before. Don’t worry, you’ll be an EV charging pro in no time at all. Here’s everything you need to know about your first charge:

Downloading the Ohme app

To get the most out of your new charger, you’ll need to download the Ohme app. Head to the App Store or Playstore to download the Ohme app and create your account. Please note, Ohme requires a strong 3G/4G mobile phone signal to work as a smart charger. You’ll still be able to use your charger without mobile signal, but you won’t be able to benefit from Ohme’s smart charging capabilities.

Android customers will need version 8.0 or later. iOS customers will need version 14.0 or later but, to benefit from all the latest features and improvements, make sure you’re on the most recent app version available.

Creating your account

When you first open the Ohme app after you’ve finished installing, you’ll be prompted to create your Ohme account. As a security feature, we only support one account to be linked to the charger at a time.

Tip: If you would like to share access to the charger and Ohme app with another user, we recommend setting up the account using the ‘Sign in with email’ option as Apple ID, Gmail or Facebook are linked to your personal device.

Blue sign in screen with mountains in the background and two buttons to create account or sign in.

Step 1

The first screen will offer two options, to create an account or to log into an existing Ohme account. The first time you open the Ohme app choose create account to get started.

Ohme app login page with four login options

Step 2

The next screen will offer four different ways to create an Ohme account. The top three options will allow you to use an existing account from either Google, Apple or Facebook. This means there’s one less password to remember. If you would like to share access to the app with others we advise choosing the ‘Sign in with email’ option and creating a unique Ohme account. Then you can share the email and password with anyone you choose.

Mobile terms and conditions page with options to agree or disagree.

Step 3

Once you have created your Ohme account, you’ll be asked to accept the Mobile App Terms and Conditions.

Setting your tariff

Setting your tariff will allow Ohme to charge at the cheapest times and estimate the cost of each session. You can choose from a list of pre-populated tariffs or create your own custom tariff.

Page to add home address in the Ohme app.

Step 1

Ohme has a number of pre-set electricity suppliers and tariffs for easy setup. To help filter the tariffs for your area you will need to add your home address.

List of preset electricity supplies in the Ohme app

Step 2

The Ohme app will list a number of pre-set electricity providers and tariffs for you to choose from.

Screen informing energy provider not found in the Ohme app with option to create custom tariff

Supplier or Tariff not listed?

If your tariff is not listed, you can create a custom tariff and add your tariff details manually. You may need to refer to your latest bill to add your tariff rates. Check out the video tutorial below to learn how to add a custom tariff.

Ohme app video tutorial how to add tariff thumbnailplay icon


Integrating with a smart tariff

While most tariffs can be chosen from the pre-set list or added manually as a custom tariff, there are two unique tariffs that require a specific setup.

Intelligent Octopus app integration screen

Intelligent Octopus Go

If you are moving to the Intelligent Octopus Go tariff select any pre-set tariff from the list to start with. Once you have completed the setup of your Ohme account, visit the link below to learn how to integrate the tariff with your Ohme account.

OVO Energy website screen showing offers and upgrades

OVO Anytime

If you wish to add the Anytime add-on to your OVO Energy account select any pre-set tariff from the list to start with. Once you have completed the setup of your Ohme account, visit the link below to learn how to integrate the Anytime add-on with your Ohme account.

Pairing your Ohme charger

Once you’ve created your Ohme app account, you’ll be prompted to pair your charger. You can do so by scanning the QR code or typing in the code manually.

Step 1

Tap ‘Continue’ to pair your Ohme EV charger.

Step 2

Tap ‘Yes’ to proceed to the next step.

Ohme app set up scan QR code

Step 3

When prompted, scan the QR code on the sticker on your charger. This may be located on the side or the base of your charger. You’ll need to allow Ohme to access your camera to do this. If necessary, you can enter the QR code manually by tapping ‘Enter Manually’ in the top right of your screen.

App screen showing text box to enter EV charger serial number

Step 4

Once you’ve tapped ‘Enter Manually’, you’ll be able to type your charger’s ID as it appears underneath the QR code. It will look like ‘ohme********’.

App screen showing charger successfully connected

Pairing complete

Once you’ve successfully scanned or entered the code, you’ll see this screen confirming your charger has been linked to your account. Tap ‘Done’ to continue setting up your account.

Selecting your car

Selecting your car in the Ohme app lets us know which electric vehicle (EV) is charging, as well as the battery size, range, and maximum speed at which your EV can charge. All of this information is important to make sure that Ohme charges your EV correctly. Watch this short video to see the exact steps you need to take to choose your car and start charging.

Ohme app tutorial add car thumbnailplay icon


Creating a charge schedule

Make sure your car is topped up and ready to go when you need by creating a charge schedule in the Ohme app. You can decide how much charge you want, what time you want it by, and whether you want to preheat or cool your car before departure. Watch the video below for a step-by-step guide to create your perfect charge schedule.

Ohme app video tutorial how to create a schedule thumbnailplay icon


Set up complete!

Congratulations – you’ve successfully completed the set up of your new Ohme account and charger! You can now sit back and enjoy smarter, greener, and cheaper charging.

As you embark on this exciting journey, remember that our ‘How Do I’ support category is your go-to resource for any questions you might have. It’s packed with helpful articles and charging tips to help you get the most out of your Ohme charger. So go ahead, explore, and happy charging.

Enabling security settings

Now that you’ve finished setting up your account, you may be wondering how to keep your Ohme Charger secure. Ohme has three security settings designed to provide you with peace of mind during every charging session. ‘Approve each plugin,’ gives you control over who can access your charger. ‘Lock charger buttons’ safeguards your charging session against unauthorised tampering by preventing anyone from altering the settings or interrupting the session once you’ve plugged in. ‘Sleep when inactive’ ensures energy efficiency and privacy by automatically turning off the display and indicator lights after plug-in, reducing unnecessary power consumption and drawing less attention to your charger.

Check out ‘How can I keep my Ohme charge secure?‘ for more info on exactly how these features work.

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