Troubleshooting for Intelligent Octopus Go and Ohme

If you’ve already integrated with the Intelligent Octopus Go tariff but are experiencing some issues, it’s worth checking how you originally integrated. Problems often occur when the tariff has been integrated with the EV rather than the Ohme charger. This results in two sets of instructions, one from Octopus Energy telling the car when to charge and another from Ohme telling the charger when to charge. The clash between the two different systems may result in a failed charge.

How to check which device you’re integrated with

Once you’ve finished the Intelligent Octopus Go integration, a new ‘Devices’ tab will appear at the bottom of the Octopus Energy app. The information displayed on this tab will indicate the device with which you’ve chosen to integrate.

EV integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab.

Should you wish to switch and integrate with the Ohme charger instead, follow the disconnection steps here. When re-initiating the integration process, ensure to select ‘chargers’.

If you prefer to maintain the integration with your EV, it’s recommended to delete your Ohme account. This will prevent any schedule conflicts between Ohme and Octopus. To find out how to delete your Ohme account visit the following article: How to delete my Ohme app account

Charger integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab. Tap the button to open the Ohme app to control and monitor charging.

Related articles

How do I set up Intelligent Octopus Go?

How do I charge with Intelligent Octopus Go?

How do I disconnect from Intelligent Octopus Go?