United Kingdom

United Kingdom

Help centre

What to expect on your installation day

Toolbox with screws and a screwdrivers

We’re excited that you’re going to be getting an Ohme EV charger installed. One of our approved installation partners will arrive on an agreed date to install your charger in your preferred location. Before they arrive, here’s what to expect on the day:

  • Your installation engineer will arrive within a window provided to you on your installation date
  • Your installation will take around 4 hours. Some installations take a little longer (or a little less), but your engineer will keep you updated
  • During that time, we’ll need to turn your power off for a short while so that we can safely install your charger
  • If possible, it would be really helpful if you could clear the area where we’ll be running any cables, especially around your fuse board(s) and electricity meter. If there is anything you can’t move ahead of time, please let us know in advance and we’ll see if we can help
  • Do make sure any animals (especially dogs) are kept safely away from the installation site whilst your charger is being installed
  • If your EV hasn’t yet been delivered (or isn’t at home on the day), your engineer will still test your new charger and help you pair it to the Ohme app
  • Someone should be at home to agree on the location of the charger with the engineer, to ensure it’s somewhere you’re happy with and can conveniently charge your car
  • Any questions or concerns during the installation should be raised with the engineer on-site or with our Customer Care Team via [email protected]

If you have any questions, or require any reasonable adjustments prior to or on the day of your installation, please feel free to get in touch with the Ohme team.