The DNO are the people who manage the electricity grid. There are different operators in different regions who are responsible for powering your home or business. They own and operate power lines, networks of towers, transformers, and electricity distribution infrastructure.
You should contact your DNO when:
Your voltage level is too high or too low
There’s a power cut
You need to upgrade your main fuse
Not sure who your DNO is? You can find out who your distribution network operator is, and how to contact them, by entering your postcode on the Energy Networks Association’s postcode search tool here.
Your installer will work alongside the Ohme Team to plan your installation. Once your charger has been installed, you should direct all questions about the physical installation to them.
Contact your installer if you’re experiencing issues with:
The location of the installation
Loss of power to the charger
The Ohme Team
The Ohme Customer Care team are available to help with any Ohme charger related questions or issues. There here to help you get the most out of your charger. You can contact the team via [email protected]. Before doing so, don’t forget to check out the resources in our Help Centre as you’ll probably be able to find what you’re looking for there.
Contact Ohme Customer Care when experiencing:
Physical issues with the charger itself
Your car manufacturer
You should contact your car manufacturer for any questions relating to the car itself or any suspected issues with the car’s charging functionality, including things like:
Suspected faults in the car’s charging circuit
Questions about your car’s firmware/software
Finding and setting your EV’s max charge rate
We’re here to help every step of the way, so if you notice anything unusual or if you’re worried something isn’t quite right, please feel free to contact our Customer Care team.
One of our experts will get back to you as soon as possible.
9:00am to 6:00pm • Monday to Thursday
9:00am to 5:00pm • Friday
Closed on public holidays