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United Kingdom

Help centre

How do I update my Ohme account details?

How to reset my password

If you cannot log into your Ohme account anymore, please click on the “Having trouble logging in?” link just underneath the login screen.

This will trigger a password reset email to be sent to you.

Should you not receive this email within 5 minutes, please add [email protected] to the safe sender list in your Mail application and then try and trigger a password reset email. It may be that your mailbox does not like that email format and deletes the email before it ever touches your mailbox.

Alternatively, in the Ohme app, navigate to Settings > Change Password where you can enter your current password and set your new password.

How to change my email

At this time, the easiest way to change the email address linked to your Ohme account would be to create a new account. In the Ohme app, navigate to Settings > Delete account where you’ll be able to request the current email to be deleted.

You will then be prompted to create a new account with the email of your choice.

If you’ve integrated with a smart tariff, such as Octopus Energy’s Intelligent Octopus Go or OVO Energy’s Anytime, it’s essential to disconnect from this tariff before continuing with an account deletion so that you can re-integrate the tariff with your new Ohme account. To disconnect, refer to your energy supplier’s app or contact their support team directly.

How to change my charger

Please use the following steps to change the charger linked to your Ohme account.

  1. Open the Ohme app
  2. Tap ‘Settings’ in the bottom right corner
  3. Navigate to “My Charger”
  4. Tap Advanced settings
  5. At the bottom of that list, you will see “Change Charger”
  6. Follow the prompts to scan your new charger’s QR code or enter the device ID manually (this will often start with ‘ohmeaxxxxxx’)

Your new charger is now linked to your Ohme app account

Please note: If you are on the OVO Anytime Tariff, and your charger is changed, you will need to contact OVO directly by emailing [email protected] for assistance reintegrating the tariff with the new charger. This ensures any charging data from your new device is received by OVO for crediting purposes.

How to delink my Ohme charger from my Ohme app

The easiest way to delink your charger from the account it is currently linked to will be to delete the account through the app directly.

You can find this option in Settings > Delete account

Deleting your Ohme app account will allow you to create a new account if needed. Please note: if you’d like to access the account from multiple devices, we’d advise creating your Ohme app account using the “sign in with email” option.

If you’ve integrated with a smart tariff, such as Octopus Energy’s Intelligent Octopus Go or OVO Energy’s Anytime, it’s essential to disconnect from this tariff before continuing with an account deletion so that you can re-integrate the tariff with your new Ohme account. To disconnect, refer to your energy supplier’s app or contact their support team directly.

For a detailed step-by-step guide on how to update your account settings, please click here.

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