Troubleshooting: Signing into the Ohme App

As a security feature, we only support one account to be linked to the charger at a time. Therefore, you will need to sign in to the Ohme app using the same credentials that were used when first connecting to the charger. We recommend keeping a note of your account information somewhere safe for you to refer back to.

For example, if you created your Ohme account with an Email and Password and connected this to your charger, you can sign in on multiple devices using the same email and password credentials. Similarly, if you used Facebook, Google, or Apple ID to create your Ohme account, you will need to use this option with the same social account details to sign in to your account again.

If you receive a message to say the charger is linked to another user, it may be that an account has already been set up using different credentials or a different sign in method. In this case, check if any other users of the charger already have an active account that you can sign in with.

If you need to check which email address the charger is currently linked to, and have access to the app on another device, you can navigate to Settings in the Ohme app and check the Account details at the top of the page.

For Home Pro users, you can also check the charger screen while unplugged to see which email the charger is linked to. Tap the ‘info’ button on the left, and you should see further information, including the User email currently connected to the charger.

Finally, if you are unable to remember the login details for the Ohme account, or can no longer access those details, you can contact our customer care team to request the charger is disconnected from this account. For privacy reasons, we will need to ensure proof of ownership, so please be prepared to provide some documentation to help us verify you are the account holder.

You will then be able to create a new account to pair to the charger using a different email address or sign-in method.