1. Keeping your data safe
2. Who runs the Ohme Website and App?
ohme-ev.com (the Website) and Ohme mobile software application (the App) and services are provided to users by:
2.1. Ohme Operations UK Limited of 5th Floor, Wellington House, 125-130 The Strand, London, WC2R 0AP if you purchased your Product or are registered or resident in the United Kingdom or the Channel Islands;
2.2. Ohme Operations Ireland Limited of Unit 74 Penrose Wharf, Penrose Quay, Cork, Republic of Ireland if you purchase your Product or are registered or resident in the Republic of Ireland;
2.3, Ohme Operations Ireland Limited of Unit 74 Penrose Wharf, Penrose Quay, Cork, Republic of Ireland if you purchase your Product and are registered and resident elsewhere.
In each case, the relevant Ohme entity is referred to in these terms as “Ohme”, “we”, “us” or “our”.
3. Who’s in control of my personal data?
4. What data do you collect and where from?
4.1. We collect some personal data directly from you when you register for an account with Ohme. The data that we collect in order to set up your account includes the following:
4.1.1. your full name;
4.1.2. your email address.
4.2. Once you have set up your account, should you choose to purchase any of our products or subscribe to our services we may collect additional data as follows:
4.2.1. billing and delivery address;
4.2.2. transaction data including details about payments made to and from you and details of products and/or services you have purchased and/or subscribed to through our website or otherwise;
4.2.3. your Facebook, Google or Apple ID profile information and picture if you choose to authenticate through that method;
4.2.4. the location of your Ohme cable when it is plugged in;
4.2.5. the Vehicle Identification Number (VIN) of the car you wish to charge using our services;
4.2.6. your car login credentials (where supported);
4.2.7. your electricity supplier and tariff plan;
4.2.8. your electricity meter point administration number (MPAN) and (where applicable) associated half hourly consumption data.
4.3. We collect personal data that you choose to include in communications you send to us, including through the in-App messaging and feedback system in our App or by email.
4.4. We may also collect personal data from trusted third parties or from publicly available sources, including to initiate contact with you and to enhance services to our customers and partners.
4.5. We collect technical information about how you use our Website and App and service. This includes your vehicle charging data, IP addresses and device identifiers.
4.6. We also may collect data about how you use our Website and App by using cookies and other similar technologies.
4.7. If you choose to participate in an energy usage study (.e.g. a demand flexibility service or study) or product beta test trials or new feature trials, we may collect additional data about you. We will provide you with information about the collection of additional data if we determine that you are eligible and suitable to participate in the study or trial.
5. What do you use my personal data for?
5.1. It is important that you understand how and why we use the personal data that we collect about you. This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.
5.2. Managing your account and providing you and others with our products and services
5.2.1 We use the personal data that you provide to set up your account, manage and administer your account, to log you into your account, to access car charging status information and to allow you to use all Ohme features on the App to assist with charging your vehicle.
5.2.2. we use your email address to contact you occasionally with service messages about Ohme.
5.2.3. We use your cable location, MPAN, half hourly electricity reading data (where applicable), electricity supplier and tariff to assist with generating your charging profile.
5.2.4. We use information you voluntarily provide to us when contacting us with queries, comments or complaints to enable us to respond to those queries, complaints or comments and to make sure that these are appropriately dealt with. We may also use this information to deal with insurance matters and legal claims.
5.2.5. Where you have been introduced to us by a third party, we may use your personal data to deal with any complaints or other issues which you may choose to escalate via such third party.
5.3. Improving our services and conducting studies
5.3.1. We use your personal data to help us monitor, analyse and improve Ohme and our products and services we offer. This helps us to make sure that we are providing you with the best possible service.
5.3.2. We may use your personal data to determine your eligibility and suitability for studies regarding energy usage (e.g. demand flexibility services and studies) or product beta test trials or feature test trials and to to offer you the opportunity to participate in such studies or trials. We will provide you with information about the use of your personal data in the study or trial if we determine that you are eligible and suitable to participate in the study or trial.
5.3.3. We may use your personal data to prepare analysis and reports to be shared with third parties. The analysis and reports will only contain aggregated and anonymised data and as such they will not contain your personal data.
5.4.1 Where you have consented to us doing so, we will use your email address to send you updates on any new products or services we are offering. You can choose not to receive these emails by following the instructions in each email to unsubscribe.
5.4.2. Where you have consented to us doing so, we will also use your email address to send you emails about promotions or discounts that are being offered.
6. What is your legal basis for using my personal data?
6.1 Data protection law says that we have to tell you the legal basis that we rely on to process your personal data for the purposes that we have notified to you. The table below tells you what that legal basis is in relation to each of the purposes set out above.
|Purpose||Personal data used||Legal basis|
|Running your account and allowing you to access and use the Website, App and service including contacting you with service messages||Name, username, email address and other information provided by you in the App set up and login process for authentication purposes (e.g. Apple, Google or Facebook login credentials)||We process this personal data for this purpose on the basis that this information is necessary in order to perform our contract with you to provide the Website, App and services.|
|Providing you with our products and services||Address, Car login credentials, Electricity supplier and tariff plan, MPAN, payment details, Cable location, VIN||We process this personal data for this purpose on the basis that this information is necessary in order to perform our contract with you to provide the product you have purchased or the service you have subscribed to.|
|Improving our services and conducting studies||Your account and profile information plus the technical information that we collect about your device (including, where applicable, MPAN and associated half hourly consumption data) and how you use the Website, App and service||We process this personal data for this purpose on the basis that the processing is necessary for our legitimate interests. We have an interest in ensuring that we continue to improve our Website, App and service and provide our users with the best and most effective App and service possible, as well as in determining your suitability for, and contacting you in respect of, participating in studies and trials and generating reporting from the studies and trials based on aggregated and anonymised data. In some cases, we may also process personal data for this purpose on the basis of consent (e.g. if you consent to the processing of your personal data for the purpose of a study or trial).|
|Marketing||Your email address||We process this personal data for this purpose on the basis that we have your consent to do so. You can withdraw your consent at any time by following the “unsubscribe” instructions in marketing emails or by changing your account settings.|
|Compliance with legal obligations||Name, username, email address, address, account and profile information||We process and retain this personal data for this purpose in order to comply with our legal obligations.|
Wherever we rely on your consent to process your personal data, you will be able to withdraw consent at any point.
7. Who do you share my personal data with?
7.1. We need to share your personal data with some third parties in some circumstances. This includes where we use third party suppliers to perform various services for us and third parties to whom we provide services. Third party suppliers we share your personal data with may include:
7.1.1. Companies within the Ohme group of companies in order to provide and improve our services;
7.1.2. website and App designer and developer for the purposes of developing, hosting, supporting and maintaining the Website, App and service;
7.1.3. the provider of the service on which the Website or App is hosted. This would only happen very occasionally and would only be if strictly required in the event of an emergency;
7.1.4. the provider of the in-App messaging and feedback system where we share your email address and other information you voluntarily provide when you are using such system;
7.1.5. providers of login authentication where we share your email address for the purpose of such login authentication;
7.1.6. payment providers to process any card transactions or subscriptions to our service;
7.1.7. energy suppliers, energy network companies, energy system operators, energy service companies, and associated parties to research, operate and adjust charging based on the electricity system conditions and to operate in coordination with grid demands;
7.1.8. third parties with whom the personal data needs to be shared for the provision of our Services and trial services, including (without limitation) businesses used to provide access to such Services and/or the relevant trial service; and
7.1.9. where you agree to participate in an energy usage study or product beta test trial or a feature test trial, we may share your personal data with third partes conducting, participating or facilitating the study or trial and the delivery of any rewards for participation in the study or trial (if applicable). We will provide you with information about this if we determine that you are eligible and suitable to participate in the study or trial.
7.2. We will also share your personal data with third parties in the following circumstances:
7.2.1. where you have specifically consented to us sharing your data with a particular third party;
7.2.2. where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party; and
7.2.3. if our business or any part of it is acquired by a third party, in which case we will need to share your personal data with that third party.
7.3. Ohme stores all of your Data within the European Economic Area (“EEA“).
7.4. However, some of our external third parties and group companies are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
7.5. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
7.5.1. We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
7.5.2. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: EU Standard Contractual Clauses.
7.5.3. Where we use providers based in the US, we may transfer data to them if they are part of the Data Privacy Framework List based on the adequacy decision for the EU-US Data Privacy Framework adopted by the European Commission which guarantees a similar protection to personal data shared between Europe and the US and if they are certified within the Data Privacy Framework in accordance with the UK Extension to the EU-US Data Privacy Framework. For further details, see Adequacy decision for the EU-US Data Privacy Framework and ICO: UK-US data bridge. Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. How long do you keep my personal data for?
8.1. We will keep all your personal data for as long as your account remains open.
8.2. If your account is inactive for a period of one year, we reserve the right to close your account and delete your personal data in accordance with the section above.
8.3. We may need to keep your data after account closure for limited purposes, for example if we need your data in order to respond to any complaints or claims that you make. If this is the case, we will only keep the data for as long as we need to in order to fulfil those purposes.
9. What rights do I have?
9.1. You have a number of rights under data protection law. These rights and how you can exercise them are set out in this section. We will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.
9.2. We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case we will let you know as soon as we can and explain why we need to take longer to respond.
9.3. If you want to exercise any of these rights, please email us at (i) if resident in the UK or Ireland [email protected], (ii) if resident in Belgium, [email protected] or (iii) if resident in France, [email protected] or write to us at Ohme Operations UK Limited, 5th Floor, Wellington House, 125-130 The Strand, London, WC2R 0AP.
9.4. A right to access your information
9.4.1. You have a right to ask us to send you a copy of all the personal data that we hold about you (subject to some exceptions)
9.5. A right to an electronic copy of your information
9.5.1. You can also ask us to send you the mandatory account information we hold about you in a common electronic format, or to ask us to transfer that data to a third party if you want us to and if it is technically feasible for us to do so.
9.6. A right to object to us processing your information
9.6.1. You have a right to object to us processing any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. This includes non-mandatory account and profile data, other personal data that you upload in posts, comments and messages, personal data we use for profiling and targeted advertising and the technical information that we collect for the purposes of analysing and improving the Website.
9.6.2. If we have compelling legitimate grounds to carry on processing your personal data, we will be able to continue to do so. Otherwise, we will cease processing your personal data.
9.7. A right to ask us not to market to you
9.7.1. You can ask us not to send you direct marketing. You can do this by following the “unsubscribe” instructions in any marketing emails or by changing your account settings, or by contacting us using the details above.
9.8. A right to have inaccurate data corrected
9.8.1. You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.
9.8.2. You can update your own personal data at any time through your account settings. It is your responsibility to ensure that your personal data is accurate and up-to-date.
9.9. A right to have your data erased
9.9.2. We will delete the personal data associated with your account in these circumstances
9.10. A right to have processing of your data restricted
9.10.1. You can ask us to restrict processing of your personal data in some circumstances, for example if you think the personal data is inaccurate and we need to verify its accuracy, or if we no longer need the data but you require us to keep it so that you can exercise your own legal rights.
9.10.2. Restricting your personal data means that we only store your personal data and don’t carry out any further processing on it unless you consent or we need to process the data to exercise a legal claim or to protect a third party or the public.
11. How can I contact you?
11.3. Address for Ohme Operations UK Limited: 5th Floor, Wellington House, 125-130 The Strand, London, WC2R 0AP, United Kingdom
11.4. Address for Ohme Operations Ireland Limited: Unit 74 Penrose Warf, Penrose Quay, Cork, Ireland
12. What if I have a complaint?
12.1. You have a right to complain to your local data protection authority, if you are unhappy with how we have processed your personal data.
12.2. In the United Kingdom this is the Information Commissioner’s Office. You can find out how to do this by visiting www.ico.org.uk. In Ireland this is the Data Protection Commission. You can find out how to do this by visiting https://www.dataprotection.ie/en/contact/how-to-contact-us.
13.What if this policy changes?
Last updated: 27 October 2023