How do I set up Intelligent Octopus Go?

To start the process of integrating your Ohme account with the Intelligent Octopus Go tariff, open the Octopus Energy app and tap the Get started button on the Home tab.

When you’re asked which device you would like to integrate with, we recommend everyone with an Ohme charger selects Chargers to integrate with their Ohme app account.

If you have a compatible EV and you would like to integrate with your car directly, you’ll need to request for your Ohme account to be deleted to allow the Octopus Energy app to control when the car charges.

Next, you’ll need to work your way down the list and add the following information:

• The model and power output of charger you have installed
• Which car you will be charging (if you have multiple cars select one and you can switch car profiles in the Ohme app)
• Start the tariff switch and agree to the Intelligent Octopus Go terms and conditions

After you have started the tariff switch tap Connect device to log into your Ohme account.

To connect with your Ohme account you’ll need to log into the portal shown using the email address and password you use to log into the Ohme app.

If you created your Ohme account using an existing Google, Facebook or Apple ID, use the corresponding button below to log in.

Once you’re logged in you will need to Confirm Authentication to allow the connection to Octopus Energy.

Once you’ve hit confirm, you’ll be taken back to the Octopus Energy app. The final step is to test the connection by pressing ‘Test connection’.

Tap the pink ‘Test connection’ button to start the test. Note, there is no need to plug your EV in to test the connection.

Once you’ve completed the integration, you’ll see a new tab appear in the Octopus Energy app called Devices. If you’ve integrated with your Ohme account, you’ll see this page has a button to open the Ohme app to control and schedule charging.

When you open the Ohme app, you’ll notice the tariff has been updated to Intelligent Octopus Go automatically. Ohme and Octopus advise the price cap should be switched off, as all smart charging will be billed at the off-peak rate.

In order to get the most out of the Intelligent Octopus Go tariff, you’ll need to have an active Charge Schedule with the departure time set for the following morning.

Please note: Octopus Energy recommends plugging in after 5pm and setting your departure time any time between 4am and 11am. To maximise the benefits of additional half-hour off-peak slots the price cap setting should be turned off. For more information, refer to the Octopus Energy Intelligent Octopus Go FAQs

Before you plug in, check the Ohme charger is showing as online on the My Charger page of the Ohme app

A few moments after you have plugged in, you’ll see the Ohme app Dashboard turn blue with Smart Charging at the top of the screen and the name of your schedule underneath. This confirms all of the charge Ohme has scheduled will be billed at the off-peak rate.

If you see a red screen on the Dashboard of the Ohme app with ‘the words ‘Max Charging’ and ‘Charge to Full ASAP’ at the top, this indicates a Max Charge is in progress. This is referred to by Octopus Energy as a ‘bump charge’.

If it seems the Ohme app has not registered the plug-in and the Dashboard continues to show ‘Not plugged in’, this might mean your charger is offline. To find out how to get your charger back online visit the following article: My charger is offline 

A Max Charge or an offline charge will mean the electricity added is billed at the peak rate. This excludes any charge added between 11:30pm and 05:30am which will be billed at the off-peak rate.

Open the Octopus Energy app and tap on the Account & Settings button in the top left of the Home tab.

On the Account & Settings page tap the Devices option.

On the Devices page you’ll see all of the devices you’re currently integrated with, tap Intelligent Octopus Go.

Finally, tap Disconnect device to disconnect the integration of your Ohme account and the Intelligent Octopus Go tariff.

Once you’ve disconnected you’ll be able to update the tariff in the Ohme app.

If you’ve disconnected due to an issue and wish to complete the integration set up again, head back to the Home tab in the Octopus Energy app, find the Intelligent Octopus Go section and tap ‘Get Started’.

Upon completing the integration with your EV, you’ll see the following information on the devices tab.

Should you wish to switch and integrate with the Ohme charger instead, follow the disconnection steps provided earlier. When re-initiating the integration process, ensure to select ‘chargers’.

If you prefer to maintain the integration with your EV, it’s recommended to delete your Ohme account. This will prevent any schedule conflicts between Ohme and Octopus. To find out how to delete your Ohme account visit the following article: How to delete my Ohme app account

Upon completing the integration with your EV, you’ll see the following information on the devices tab. Tap the button to open the Ohme app to control and monitor charging.