Troubleshooting for Intelligent Octopus Go and Ohme

The Intelligent Octopus Go tariff is a smart tariff, that can be integrated with either an electric vehicle or a home charger, like your Ohme. This guide will help cover some common questions and queries related to this tariff.

Getting set up

To set up this tariff and integrate this with your Ohme account, you will need to do this in the Octopus app. You can find a helpful guide on how to set this tariff up with your Ohme account here: How do I set up Intelligent Octopus Go?

During this set up process, you’ll be offered some different options for which device you would like to integrate the tariff with.

This device will then control when your charging occurs, so we recommend tapping on ‘EV chargers’ to allow Ohme to control your charging.

 

Once you have filled in some information about your charger and your vehicle, you’ll be prompted to connect to your Ohme account.

At this stage, you will need to sign in with the same login method that was used to create the account your Ohme charger is currently linked to.

You can check this on the ‘Settings’ page in the Ohme app, or signing out and back into the Ohme app can help confirm the sign in method used to set up the account

Once the tariff is connected to your Ohme account, your tariff details will automatically update in the Ohme app to confirm the integration is set up correctly.

If you’ve already integrated with the Intelligent Octopus Go tariff, but your Ohme app tariff hasn’t updated automatically, or you’re experiencing unexpected charging issues since joining the tariff, it’s worth checking how you originally integrated.

Problems often occur when the tariff has been integrated with the EV rather than the Ohme charger. This results in two sets of instructions, one from Octopus Energy telling the car when to charge and another from Ohme telling the charger when to charge. The clash between the two different systems may result in a failed or unexpected charge, so it’s worth checking which you’ve paired with if you’re experiencing problems charging after integrating to this tariff.

How to check which device you’re integrated with

Once you’ve finished the Intelligent Octopus Go integration, a new ‘Devices’ tab will appear at the bottom of the Octopus Energy app. The information displayed on this tab will indicate the device with which you’ve chosen to integrate.

EV integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab.

Should you wish to switch and integrate with the Ohme charger instead, follow the disconnection steps here. When re-starting the integration process, ensure to select ‘chargers’.

If you prefer to maintain the integration with your EV, it’s recommended to delete your Ohme account. This will prevent any schedule conflicts between Ohme and Octopus. To find out how to delete your Ohme account visit the following article: How to delete my Ohme app account

Charger integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab. Tap the button to open the Ohme app to control and monitor charging.

Dynamic Charging with Intelligent Octopus Go

Intelligent Octopus Go is a smart tariff that is designed to help balance the grid, and make EV charging greener and cheaper. To help you make the most of the super cheap charging slots available as part of this tariff, once integrated, the Ohme app will update to auto-enable Dynamic Charging and turn off the price cap setting.

Finally, if you have any concerns regarding the billing of your electricity, we advise speaking to Octopus directly for further support as Ohme will never bill you for your electricity usage. For any other concerns related to your Ohme and Intelligent Octopus Go tariff, you can contact our Customer Care team below for further support.