Troubleshooting for Intelligent Octopus Go and Ohme

The Intelligent Octopus Go tariff is a smart tariff, that can be integrated with either an electric vehicle or a home charger, like your Ohme. This guide will help cover some common questions and queries related to this tariff.

Can’t complete the Integration?

If you’re having trouble completing the integration due to an error in the Octopus Energy app try deleting the app and redownloading, or trying again on a different device. This will usually resolve most issues and allow you to complete the integration.

If this doesn’t work you should speak with Octopus Energy support and request they reset any integration attempts on your account.

Choosing which device to integrate with

To set up this tariff and integrate this with your Ohme account, you will need to do this in the Octopus app. You can find a helpful guide on how to set this tariff up with your Ohme account here: How do I set up Intelligent Octopus Go?

During this set up process, you’ll be offered some different options for which device you would like to integrate the tariff with. This device will then control when your charging occurs, so we recommend tapping on ‘EV chargers’ to allow Ohme to control your charging.

If you have a vehicle that could also be integrated with the Intelligent Octopus Go tariff, you may need to confirm which device you want Octopus to pair with.

We would advise selecting “Connect via my charger” – this will link your Ohme account to the tariff.

 

 

Please note: If the Intelligent Octopus Go tariff is linked to your electric vehicle, Ohme will not be involved in the scheduling of your charging, or provide charging data to Octopus for billing purposes. Therefore, any billing concerns must be escalated with Octopus directly.

Once you’ve entered some basic information about your charger and vehicle, you’ll be asked to connect your Ohme account.

Make sure to sign in using the same login details and method you used when you first set up your Ohme charger. You can check which email address you used in the Settings screen of the Ohme app. If you’re unsure, try signing out and back in to confirm which login method you used.

If you have access to another device, like a partner’s phone or a tablet, you can also try signing into the Ohme app there to confirm your account details.

Once the tariff is connected to your Ohme account, your tariff details will automatically update in the Ohme app to confirm the integration is set up correctly.

If you’ve already integrated with the Intelligent Octopus Go tariff, but your Ohme app tariff hasn’t updated automatically, or you’re experiencing unexpected charging issues since joining the tariff, it’s worth checking how you originally integrated. You may need to first disconnect and then complete the integration once more.

How to check which device you’re integrated with

Problems often occur when the tariff has been integrated with the EV rather than the Ohme charger. This results in two sets of instructions, one from Octopus Energy telling the car when to charge and another from Ohme telling the charger when to charge. The clash between the two different systems may result in a failed or unexpected charge, so it’s worth checking which you’ve paired with if you’re experiencing problems charging after integrating to this tariff.

Once you’ve finished the Intelligent Octopus Go integration, a new ‘Devices’ tab will appear at the bottom of the Octopus Energy app. The information displayed on this tab will indicate the device with which you’ve chosen to integrate.

EV integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab. The integrated device will be listed at the top – for example, BMW i4.

Should you wish to switch and integrate with the Ohme charger instead, follow the disconnection steps here. When re-starting the integration process, ensure to select ‘Connect via my charger’.

If you prefer to maintain the integration with your EV, it’s recommended to delete your Ohme account. This will prevent any schedule conflicts between Ohme and Octopus. To find out how to delete your Ohme account visit the following article: How to delete my Ohme app account

Charger integration

Upon completing the integration with your EV, you’ll see the following information on the devices tab. The device you have integrated with will be listed at the top – for example, Ohme Home Pro charger.

Tap the button to open the Ohme app to control and monitor charging.

Dynamic Charging with Intelligent Octopus Go

Intelligent Octopus Go is a smart tariff that is designed to help balance the grid, and make EV charging greener and cheaper. To help you make the most of the super cheap charging slots available as part of this tariff, once integrated, the Ohme app will update to auto-enable Dynamic Charging and turn off the price cap setting.

Finally, if you have any concerns regarding the billing of your electricity, we advise speaking to Octopus directly for further support as Ohme will never bill you for your electricity usage. For any other concerns related to your Ohme and Intelligent Octopus Go tariff, you can contact our Customer Care team below for further support.