Explore: Help

The Help screen provides quick access to our Help Centre where you can find lots of ‘how to’ information and troubleshooting steps for common issues.

Ohme app Help Screen with Help Centre search bar and top used articles listed

Search the Help Centre

Need help? You’re in the right place. Tap Help to open the Ohme Help Centre, where you’ll find guidance, support, and answers to your questions about using your charger and the Ohme app. Use the search bar at the top to quickly find the topics you need.
Quick access to our most popular guides. With just a tap, you can access four of our most frequently used support articles. Whether you’re getting ready for your installation day, starting your first charge session, bringing your charger online, or looking to integrate with Octopus Energy’s popular smart tariff, we’ve got you covered.

Help screen showing Support categories and the new chat feature to speak with a support agent.

Support Categories and Live Chat

Explore more support topics. Browse categories like Product Information and How do I…? to get the most out of your charger and the Ohme app. You’ll also find helpful Troubleshooting tips to guide you through any bumps along the way.
Chat with us for quick support. Need help fast? Use our live chat feature to get answers to common questions or connect directly with one of our support agents for personalised assistance.

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