How to change my email in the Ohme app

At this time, the easiest way to change the email address linked to your Ohme account would be to create a new account. In the Ohme app, navigate to Settings > Delete account where you’ll be able to request the current email to be deleted.

You will then be prompted to create a new account with the email of your choice.

If you are unable to sign in to the Ohme app to delete the existing account, please contact our customer care team via the “log a ticket” button below, provide the email address currently linked to the charger and request the account is disconnected.

If you’ve integrated with a smart tariff, such as Octopus Energy’s Intelligent Octopus Go or OVO Energy’s Anytime, it’s essential to disconnect from this tariff before continuing with an account deletion so that you can re-integrate the tariff with your new Ohme account. To disconnect, refer to your energy supplier’s app or contact their support team directly.