FAQs: MPAN/MPRN numbers

Jump to:

• What is an MPAN number?
• How can I find my MPAN number?
• Why do I need to provide my MPAN number for EV charger installation?
• How do I get my MPAN number if it’s not on my Bill?
• What should I do if my MPAN number seems incorrect?
• Can Ohme retrieve my MPAN number for me?
• What happens after I provide my MPAN number to Ohme?

What is an MPAN number?

An MPAN (Meter Point Administration Number) is a unique 13-digit code that identifies your electricity supply point. In Northern Ireland this is called an ‘MPRN’ and is 11-digits. It’s sometimes referred to as a “Supply Number” and is crucial for any electricity-related services, including the installation of EV chargers like those from Ohme.

How can I find my MPAN number?

You can find your MPAN number on your electricity bill. It’s typically located in a section labelled “Supply Number” and will start with an ‘S’. If you’re having trouble locating it, you can contact your electricity supplier directly for assistance.

Why do I need to provide py MPAN number for EV charger installation?

Providing your MPAN number allows Ohme and our installation partners to accurately assess your electrical setup and ensure compliance with local regulations. It helps in notifying your District Network Operator (DNO) about the installation, which is a necessary step in the process.

How do I get my MPAN number if it’s not on my bill?

If your MPAN number isn’t visible on your bill, or if you don’t have access to past bills, you can quickly obtain it by contacting your energy supplier directly. They can provide this information over the phone or through their customer service portals.

What should I do if my MPAN number seems incorrect?

First, double-check the number you’ve provided against your electricity bill to ensure all 13 digits are correct and it starts with an ‘S’. If there’s still an issue, it’s best to contact your energy supplier to verify the number. If you’ve been given an incorrect MPAN, your supplier can correct this.

Can Ohme retrieve my MPAN number for me?

Unfortunately, Ohme cannot retrieve your MPAN number on your behalf due to privacy and data protection regulations. However, we are here to guide you through the process of obtaining it yourself from the appropriate channels.

What happens after I provide my MPAN number to Ohme?

Once you provide your MPAN number, Ohme will add it to your account and proceed with the necessary steps to prepare for your EV charger installation. This includes informing the relevant parties and ensuring all technical requirements are met for a smooth and safe installation.