What to do with your Ohme charger if you're moving house

If you are moving house, you can leave the Ohme charger fitted at the current property, or you may wish to take your Ohme charger with you to the new property.

Leaving the charger at the current property

If you no longer need your Ohme charger, or will not be taking the charger to the new property, you can leave the unit fitted where it currently is. Here’s what you need to know:

• To disconnect your Ohme charger from your Ohme account and allow the next owners to use the charger, you will need to delete your Ohme account. To do this, in the Ohme app, tap Settings > Delete Account > Delete. For more information on disconnecting your Ohme account from your charger, click here.
• Once the charger has been disconnected from its current account, the new property owners can control the charger by creating an Ohme app account and connecting this to the charger instead.
• Your Ohme warranty belongs to you under the original terms & conditions used to purchase your Ohme charger. Therefore, if you move house and choose to leave your Ohme charger at your old property, the original warranty will not transfer to the new owners of the property.

Taking your Ohme charger with you to the new property

If you would like to keep your Ohme charger when moving property, there’s a few key things you need to know:

• Your Ohme product warranty continues from the date of your original installation in line with our terms and conditions, so we recommend you use an approved Ohme installer to remove the charger and to re-install at your new property.
• If you’d like Ohme to assist in the process through our managed installation partner network; please give us as much notice as possible (at least 3 weeks) prior to your move date so that we can book your charger removal from your current property. Ideally, please let us know at least one week ahead of your move date, just in case we need to rebook the service calls, and/or anything changes with your move-date.
• We can only remove and re-install Ohme chargers; however, we can quote and move multiple chargers if you have more than one Ohme unit at your property.
• Please bear in mind that there will be an upfront cost for a standard removal and reinstallation at your property and you will be required to fill out a survey as you did initially for the new property. We would need this information as soon as possible for us to carry out the reinstallation.
• Please do note that additional costs may be incurred once we have received this information dependant on the layout of your property.

Please note: You can fully charge your electric vehicle(s) prior to removal, and then use public charging for any little top-ups until your Ohme charger is re-installed at your new property.

Finally, if you would like Ohme’s assistance with relocating your Ohme charger, please contact our Customer Success team for further support by emailing [email protected] or contacting us below.