How to reset the connection with my car app account (API)

Retrieving the car’s battery status from your car’s manufacturer lets us display this information in the Ohme app to make charging your car easy.  This advanced smart charging feature makes it quick and simple when deciding how much you’d like to top up your battery. If you encounter any issues with Ohme retrieving the battery status from your car, follow the steps below to check and, if need be, reset the link to your car.

1. Make sure the charger is unplugged. This is always important when making any changes in the app.
2. Log out of your vehicle’s app and log back in. Avoid using biometric login such as facial or finger recognition and manually type in your credentials to confirm they are correct.
3. In the Ohme app go to the ‘My EV’ section and tap ‘Unpair my EV’.
4. Plug the charger into the car for about 30 seconds to save this change.
5. Unplug the charger and go back into the Ohme app, ‘My EV’ section.
6. Tap ‘Pair my EV’ again and when prompted to, log in with your vehicle’s app account credentials. 
7. Once you have successfully changed the car, you should be returned to the ‘My EV’ section with the battery status showing above the ‘Switch EV’ button. 

If you find that resetting the connection with your car app account fails, there may be an issue with the API on our side, or your vehicle manufacturer’s side. For more information on API integration troubleshooting, please see this guide: My car’s battery status isn’t showing in the Ohme app

We’re always working to offer the latest in technology to our customers. As a part of Ohme Labs, we’re continuously improving API integration feature and, from time to time, it may not work as intended. Please note, certain functionality may also be limited based on manufacturer-specific API restrictions or limitations.

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