To ensure you get the most out of Ohme, it's important to choose the correct type of schedule for your car. All electric cars can be charged with Ohme, but some provide access to the battery state of charge which allows for more precise charging. This is currently available for the car brands below:
If you drive a car from one of these brands, you'll need to first check that you’ve downloaded your car brand’s dedicated app and created an account. Next, watch the video below to see how to create a charge schedule in the Ohme app.
If you have a car from a different brand (or you haven't downloaded your car brand's app), you’ll need to create a schedule that specifies the percentage of charge you would like to add to the current amount of charge displayed in your car.
For example, if you normally return home with 30% charge left in your EV and you want to have 80% ready for the next morning, you’ll need to create a schedule to add 50% more charge (30% + 50% = 80%).
If you create a schedule asking Ohme to add charge more than 100% (for example, you ask Ohme to add 50% but you're already on 80%), you might receive an alert to tell you that your car isn't charging as expected. This isn't anything to worry about, but it's our way of letting you know that we were expecting to deliver more charge.
Please note, certain functionality may be limited based on manufacturer-specific API (Application Programming Interface) restrictions or limitations. If you have any issues, or you’re worried something isn’t quite right, our Customer Care team are happy to help. You can reach the team on 020 3375 1586 or email firstname.lastname@example.org.