United Kingdom

United Kingdom

Sustainability is no longer a future ambition for UK housebuilders; it’s a present-day responsibility. As regulations and buyer expectations evolve, developers must deliver homes that are not only energy efficient, but equipped for modern, low-carbon living. 

Abel Homes, a family-owned housebuilder in Norfolk, has long stood apart for its commitment to building energy-efficient, high-quality new homes that blend comfort, sustainability. But creating a home that is sustainable from the inside out is only part of the equation. As electric vehicles become the norm for modern households, Ohme has been supporting that vision with smart EV chargers that are dynamic, intuitive and genuinely beneficial for homeowners. 

Our partnership with Abel Homes began in early 2023 with a clear mission: to provide homeowners with futureproofed smart EV charging that complements the energy-efficient design of their properties. 

Turning EV infrastructure into everyday behaviour

This shared commitment comes to life at Three Squirrels, Abel Homes’ development in East Harling, Norfolk. Designed with families in mind, Abel Homes has brought to life an array of homes that meet the evolving needs of homeowners, including a suite of energy-saving features that make sustainable living effortless. 

The inclusion of EV chargers at Three Squirrels was a natural extension of this ethos and a practical step towards enabling residents to live more sustainably every day.  

At Three Squirrels, Ohme chargers have been installed, with every home benefitting from smart charging technology that allows residents to access the best and most affordable electricity tariffs. These chargers also have the capability of solar integration technology, meaning homeowners can harness this solar energy created from their solar panels that have been installed on each property. 

84 chargers have been deployed across the site and the usage data tells a compelling story about how people are using these helpful additions. As of January 2026, the Three Squirrels chargers have recorded nearly 2,900 charge sessions, including those powered by solar energy and contributed to a saving of over 33 tonnes of CO₂ compared to equivalent internal combustion vehicle usage. These figures aren’t just numbers; they are proof of a community shifting towards cleaner energy and smarter living. 

New build Abel Homes house- White House with red rood and solar panels on a new estate.

As a family-owned regional housebuilder, we are focused on long-term quality and reputation. Working with partners who share that mindset is essential. Ohme’s technology and service model align with our commitment to delivering homes that are efficient, future-ready and genuinely sustainable for modern households.

– Chris Abel, Director 

Building partnerships that future-proof communities

But beyond the data, this represents a shift in how homes are conceived and delivered. By building EV charging infrastructure into new developments from the outset, Abel Homes along with Ohme are helping to normalise electric vehicle ownership from the very beginning of new home ownership. This foresight removes barriers and future-proofs homeowners against the changing regulatory landscape. 

Our approach to Three Squirrels wasn’t simply about providing equipment; it was about aligning our service with Abel Homes’ standards of consistency and simplicity. Ohme chargers were specified and installed consistently across the site, with clear handover processes for homeowners and dedicated support for the electrical contractors delivering the installations. Crucially, Ohme also took full ownership of ongoing customer care, giving Abel Homes confidence that residents would have a seamless experience long after handover. 

The success we’ve seen at Three Squirrels has now laid the groundwork for broader collaboration across multiple Abel developments. As of today, Ohme chargers have been or are being installed at four active Abel Homes sites across Norfolk, each benefitting from a partnership built on shared values and a joint commitment to sustainable outcomes. 

Here’s six of the most exciting new EVs that will be arriving into showrooms in 2026.

Nissan Leaf

On sale: February

Light blue Nissan Leaf parked in studio

Built at Nissan’s plant in Sunderland, the third generation Leaf will be arriving in showrooms in early 2026. The new Leaf gets a choice of two batteries, 75kWh or a 52kWh (the latter will arrive later on), a range of up to 386 miles and efficiency of up to 4.5mls/kWh.

There’s a sleek new aerodynamic design to help it cut through the air, while inside are two 14.3in displays with Google Maps built in. The good news just gets better too as the Leaf qualifies for the full government £3750 Electric Car Grant, so starts from £32,249 for the entry level Engage model.

Alpine A390

On sale: spring

Blue Alpine A390

If Renault had a good year with the arrival of the new 5 and 4, then Alpine has a bumper 2026 ahead of it. First there’s the 5-based hot A290 properly starting to get underway, then there’s this, the A390 electric crossover – a car that Alpine promises to match EV power with Alpine driver involvement in a practical crossover body.

An 89kWh battery comes in GT or GTS forms, the latter with a whopping 470bhp under the driver’s right foot and some seriously impressive performance. Sleek looks and up to a 345 mile range will make it a temptingly formidable package for keen drivers.

Volvo ES90

On sale: March

Silver Volvo ES90 parked

2026 is due to be a big year for Volvo. Not only will it see the unveiling of the new EX60 SUV, but also the arrival into showrooms of this new ES90 executive saloon. Designed to go head-to-head with BMW’s i5, the ES90 comes with a choice of two batteries, 92kWh or 106kWh and a highly impressive range of up to 435 miles.

Also, while the ES90 looks a saloon, it actually has a more practical hatchback body and the Twin Motor Performance model can cover the 0-60mph spring in less than 4.0 seconds – phew! In a world where SUVs are increasingly dominating, it’s refreshing to see a traditional family saloon arrive on the market. Pricing will start from £67,560.

Polestar 5

On sale: spring

Polestar 5 driving on road

With the arrival of the 3 and 4, Polestar is slowly but surely building its premium brand into a force to be reckoned with. This new Polestar 5 grand tourer will only underline that when it arrives in the spring.

As a stunning fastback saloon the 5 will come with a 112kWh battery and a range of up to 451 miles. As well as a high end interior including a 21-speaker Bowers and Wilkins stereo and the lack of a rear windscreen like its sister car the Polestar 4, the 5 will feature some very impressive performance too with an incredible 884bhp in the Performance edition model. At £89,500, it won’t be cheap, but it promises to be one of the highlights of 2026.

BMW iX3

On sale: March

Silver BMW iX3 parked at sunset

BMW’s next generation of design and technology, named Neue Klasse, arrives with the new iX3. With clean front styling and a small kidney grille not unlike the old 02-series of cars of the 1970s, it boasts a striking shape that will certainly make it stand out in a crowd. We think it’s stunning and it’s already been named as Top Gear Magazine’s Car of the Year.

Boasting a 500 mile range from its 108.7kWh battery – BMW claims it to be the longest-range EV on sale in the UK at its launch – the iX3 will also have 400kW rapid charging capability giving up to 231 miles in just 10 minutes. On sale from 7 March, prices for the 50 xDrive will start from £58,755.

Volkswagen ID. Polo

On sale: winter (tbc)

VW ID Polo

Volkswagen’s ID family will get a new baby in 2026 with the new ID. Polo. As well as official pictures of the production car – beyond these disguised camouflaged shots – details of the ID. Polo are a little thin on the ground at the moment, but we do know that it’s the first of four new small electric VWs launched from 2026 onwards.

The ID. Polo will have a choice of two different batteries – 37kW and 52kW – with three different power ratings and a range of up to 280 miles. Better yet, Volkswagen has also promised that there will be a GTI version of the ID. Polo eventually for keen drivers too. The UK specification and prices have yet to be confirmed, but in Europe VW has hinted at a starting price of under €25,000.

Welborne garden village is a new community-driven project by the South Downs, that is designed and delivered by the Buckland Group.

With 6000 homes planned for 15,000 residents, the Buckland Group has chosen Ohme as its home EV charging partner for Welborne, helping its future residents to charge their cars at the cheapest and greenest times through Ohme’s unique software and technology.

Lady plugging in Volvo EX90 to Ohme ePod home EV charger

Unusually, more than half of the land within Welborne’s design has been given over to publicly-accessible green space. Ancient woodland, playgrounds, parks, an orchard as well as allotments, tree-lined streets and wide grass verges, the site will boast 444 acres of green space and is being built in conjunction with three local house builders – CG Fry and Son, Pye Homes and Thakeham.

As well as these spaces, there will be 12 miles of cycleways and pedestrian routes as well as plenty of amenities including a primary school, nursery, independent shops and cafes, a GP surgery and a pub/ hotel.

The homes themselves will be fitted with cutting edge technology. As well as Ohme ePod home chargers and solar panels, Welborne will feature a state of the art groundwater-source energy network providing efficiency and economical heating and cooling to all homes. This is the UK’s largest deployment of such innovative technology.

“We chose Ohme as our EV charging partner because it was a quality brand which matched with Welborne’s ethos,” said Karen Guibeleguiet from Welborne. “One of the main stand out points is that they are connected via an internal SIM card rather than requiring wi-fi to be live in the house, so this was a very important point for us.”

The site at Welborne will have a gradual opening process with the first homes being completed on and moved into by the end of 2025.

Full details on Welborne Garden Village are available here

Who doesn’t like something for free?

With more than 1.7 million UK homes having solar panels, the idea of getting electricity for free from the sun is growing in popularity.

So it’s hardly surprising that charging your car from solar is equally popular, which is why solar EV charging with Ohme chargers is possible in two slightly different forms – either Solar Boost or Solar Only, both accessed via the Ohme app. Charging your car with solar power is one of the easiest ways to lower your running costs on charging your car

In this feature we’ll just be explaining how those two different functions work and how you can get the most benefit from them.

Do I have a solar-compatible Ohme EV charger?

Most Ohme Home Pro and Ohme ePod chargers installed from January 2023 onwards and with a recent and complete setup should have solar charging available.

If you go the Settings screen of the Ohme app, then a simple way to tell if you’re eligible is if there is a solar charging toggle there. If not, then it could be that your charger was installed before January 2023 or that a CT clamp (a small transformer usually fitted to measure electrical current) is not providing a reading or not installed. The CT clamp is essential for solar charging and a guide to install one is here.

If your charger is not eligible you can find out your options here.

What are my options for solar charging with my Ohme charger?

There are two different ways of solar charging within the Ohme app – Solar Boost and Solar Only. Each does slightly different things, so that you can choose your balance between solar and grid energy when charging your EV.

What is Solar Boost and how does it work?

Solar Boost is the best option for when you want to charge your EV, but also want the benefit of any solar power at the same time.

With Dynamic charging switched on and a target and ready-by time set, Ohme schedules your charging to meet that and uses any excess solar power in or around the schedule. Even once you meet your target, it will continue to charge your EV using any excess solar power while it remains plugged in.

If Dynamic charging is off however then the Ohme will use solar power to help it charge your EV to maximum as soon as possible within the price cap] while also using power from the grid.

Within the Solar Boost function are also two settings for charging when there is enough solar power to charge outside of your schedule and also for using both solar and grid power combined. Both options allow the user to choose whether they want to take advantage of lower solar excess as little as 0.72kW and throw in a bit of grid to get up to 1.44kW to start charging. Or you can wait until there is at least 1.44kW of solar excess and minimise the use of the grid as much as possible.

Both need 1.44kW of power (whether solar only or solar plus grid) before they start charging. You can see how much power solar panels produce here.

What is Solar Only and how does it work?

As its name suggests, Solar Only, which is coming soon, is exactly that. You simply plug in your EV and Ohme will start charging your vehicle when there’s at or more than 1.44kW of solar power available.

If at any time solar power drops below that 1.44kW threshold, Ohme will use grid power for 15 seconds (to allow for clouds passing), but then pause for five minutes if it continues. Charging will continue again automatically once the settings are met again.

How to set up solar charging and view your savings

All the details on how to set up your solar charging in the Ohme app are in the Help Centre article here.

Once each charging session has ended, you can then see how much you have saved through using solar power to charge your car and also how much electricity from the grid you avoided having to use.

If you have any other questions, answers can all be found in the Help Centre article.

Castlethorpe Homes is a small, SME housebuilder covering Oxfordshire, the Cotswolds and the surrounding counties. We visited one of its sites to chat to Chris Warner, Founder and Managing Director.

Tell us about Castlethorpe Homes

Castlethorpe Homes builds smaller, more bespoke developments in those areas that are all different but all based on quality, sustainability and community, that’s our ethos.

Today we’re at Willowside Grange which is five new homes – a farmhouse barn, two semi detached cottages and some unusual Dutch barns that we built from new, so this typifies the quality of what we like to bring to the location as a community and the sustainability measures that we fit as a feature of our new homes.

How important is sustainability to Castlethorpe Homes?

At Castlethorpe Homes we use a range of sustainability features depending on the development. Here at Willowside Grange, we have solar panels on the roof, air source heat pumps, waste water heat recovery and then obviously EV chargers from Ohme.

As a business we like to partner with other companies that share the same kind of ethos as we do. With Ohme we get great support, we get great products and importantly for our customers it’s important that they get the best that’s on the market. When it comes to sustainability, you need to partner with companies that share the same views and values that you do, so I think it’s important to work with some like Ohme that understands and shares our passion.

Are your customers aware of the sustainability measures that you feature on your homes? 

We tend to see an expanding number of buyers are becoming more and more switched on to sustainability. Therefore they have a good understanding of things like air source heat pumps and EV chargers, so I think it’s really important that we as a company also know what’s new in the market and what’s the very best that we can offer.

Our customers have become much more aware over the last 5-10 years there’s been a sea-change of difference of knowledge of people coming and asking questions relating to our sustainability features or the products we’re using or our specification for example.

The features are also becoming more of a selling point as the market becomes more aware. Ten years ago, the questions would have been dominated on location and price and now people are asking us whether the Ohme charger will charge their car, what’s the cost of living implications and the savings they will make, so we take all of these things into account when we’re bringing new products and sustainability measures into our new homes.

Why did you choose Ohme? 

When we were looking for an EV charging partner, we were looking for the functionality that suits our customers. It needed to be easy to install for our electrical subcontractors which is a good thing, but from the perspective of both our customers and us, one of the stand-out things with Ohme is the support we get from the office.

We like that support to be an extension of our business, so if you have an EV now, that’s great you can use the charger straight away, but if not and you’re intending on having an EV in the future, Ohme’s chargers have a built-in SIM card and we really like that. You might be in the house for two years, then buy an EV and decide you want to use it, so you can just activate the charger and use all of the Ohme’s features straight away.

You can find out more about Castlethorpe Homes here and full details of the services that Ohme offers to housebuilder and property developers here.

The UK government has launched a new incentive for electric vehicle (EV) buyers: the Electric Car Grant, offering up to £3,750 off the purchase of selected new electric cars priced under £37,000.

Announced in July 2025, this policy aims to make EVs more affordable for UK households while supporting cleaner, greener car production.

How does the grant work?

If you’re considering buying an EV, the new grant could significantly reduce the upfront cost. There are two different tiers to the grant:

  • £3,750 off: Available for new EVs produced by manufacturers with the lowest verified production emissions and strong sustainability credentials.
  • £1,500 off: Applies to other qualifying electric vehicles under £37,000, provided they still meet the government’s minimum criteria for emissions and sustainability.

Unlike previous schemes, the discount is applied instantly at the dealership when you make your purchase – there’s no need to fill out extra forms or wait for reimbursement. Car makers can already start applying for approval and buyers can see price reductions as soon as new models are confirmed by the Department for Transport.

Which EVs and manufacturers qualify?

Eligibility is strictly linked to the car’s price and environmental impact:

  • Vehicle must be brand new, with no previous owners.
  • EVs must be priced below £37,000 (excluding optional extras).
  • Each model must offer a minimum range of 100 miles and come with three-year/ 60,000-mile warranty and 8-year/ 100,000-mile battery warranty.
  • Most crucially, qualifying manufacturers must have a validated Science Based Target (SBT) for emissions reduction.

Which EVs are exempt from the new grant?

Not every EV or manufacturer will qualify for the grant and the final list is still evolving. Some EV manufacturers have already announced which cars will receive the grant, while others are offering discounts to match the grant anyway.

The problem is that eligibility isn’t solely about low vehicle emissions – it’s equally focused on sustainability across the entire production chain, from factories to batteries. Eligibility can even differ between different versions of the same car within the range.

If a version in a car’s range is below the £37,000 price bracket, then all of the other versions with the same battery get the discount, even if they’re priced above £37,000 because they have a higher specification – though a price limit has now been introduced of £42,000. But the same model of EV with a larger battery and a starting price of above £37,000 wouldn’t get the grant at all, despite potentially being less than that £42,000.

Why introduce the new grant?

The government has allocated £650 million for this scheme, aiming to help subsidise up to 173,000 vehicles at the maximum grant – a substantial boost for the industry to help assist retail sales of EVs.

What are the next steps for buyers?

  • Check eligibility: Confirm whether your chosen EV and its manufacturer are on the latest list published by the Department for Transport – see list here
  • Visit dealerships: The grant is applied automatically, so you simply negotiate the price as usual and dealers will handle the paperwork.
  • Act soon: The grant will run for three years or until funding is exhausted, so early adopters stand to benefit the most if demand is high.

2025 will see lots of new EVs go on sale, we check out five to look out for over the next 12 months

Audi E6 e-tron

On sale: spring

Brown Audi A6 e-tron Sportback

If you’re after an EV family car in 2025 and don’t fancy an SUV, then Audi has got just the car for you – the new A6 e-tron. The A6 e-tron will be available in Sportback and Avant estate bodystyles and boasts the choice of either a 83kWh or 100kWh battery and a range of up to 450 miles.

With some of the best aerodynamics in the class, including optional digital cameras in lieu of door mirrors, the A6 e-tron also has adaptive air suspension and an electrochromatic panoramic glass roof that can become opaque at the touch of a button. Inside is packed with tech with an optional 20-speaker Bang & Olufsen stereo system.

Hyundai Ioniq 9

On sale: winter

Silver Hyundai Ioniq 9 front three-quarters

Hot from last month’s Los Angeles motor show, this is the new Hyundai IONIQ 9 which is big in every possible way – it’s big on space, big on range and big on practicality. With seating for up to seven people inside, the IONIQ 9 has a huge 110.3kWh battery capable of a 380-mile range.

Inside the Hyundai is packed with sustainable materials including Eco Process leather, recycled fabrics and even exterior body paint made from recycled tyres. Digital mirrors are also available as an option, while there are USB ports for all three rows of seats and the steering wheel contains a charge status display too.

Renault 5 E-Tech

On sale: January

Yellow Renault 5 E-tech

2025 is going to get off to an amazing start with the arrival in January of the stunning new Renault 5. Taking its styling cues from the 1970s original, the new 5 will be available with a choice of 40kWh or 52kWh batteries and a range of up to 248 miles.

There are bright retro colours to match the retro looks and a neat ‘5’ logo on the bonnet that lights up when charging showing the level of charge. Later in the year there will also be an Alpine A290 hot hatch version echoing the classic Renault 5 GT Turbos of yesteryear.

Volkswagen ID.2

On sale: tba

Blue Volkswagen ID2 All with CEO Thomas Schafer

Do the best things come in the smallest packages? It certainly looks it if the new Volkswagen ID.2 is anything to go by. At the moment we’ve only seen this concept version, the ID.2all (pictured here with VW CEO Thomas Schäfer), but we’re expected to see the production version later in 2025 before it arrives in showrooms in 2026.

VW has promised the ID.2 to be “as spacious as a Golf and as inexpensive as a Polo” with a range of up to 280 miles and a starting price of around £25,000. All that plus some incredible practicality (with up to 1330 litres of space) in its five-door hatchback bodystyle, means the ID.2 will definitely be one to watch.

Fiat Grande Panda

On sale: spring

Green Fiat Grande Panda EV driving

We love birthday presents and, as presents go for a 125 year old go, this new Grande Panda from Fiat has to be one of the best. Unveiled back in July to celebrate the Italian firm’s anniversary, the Grande Panda will arrive in showrooms in spring 2025 with all electric power for the first time.

But while it features a 44kWh battery and 195 mile range, the new Panda remains true to its predecessors with masses of practicality, clever storage and even a built-in spiral charging cable that extends from out of the bonnet. There are even bright retro colours too – red, white, black, green, brown, blue and yellow. Even better, at an expected £22,000, the Grande Panda is helping to bring new EV ownership to a lower price point too.

At Ohme we obviously focus on home-charging but we also recognise that you might have to use a public EV charger from time to time on longer journeys.

While the public charging network is growing and has improved massively in recent years, new regulations surrounding public EV charging come into force from later this month – 24 November – to improve it even further.

So how will these changes affect you when you next have to visit a public charger? Here’s our handy guide to the latest changes:

Contactless payments

Like paying for a coffee or your shopping, contactless payments are finally coming to public charging stations. All new charge points above 8kW and all existing rapid charge points above 50kW will have to offer contactless payments.

You can still charge using an existing app or RFID card if you wish, but all charge points will also have to offer contactless payments to make it easier for those without the corresponding app or having an existing account. And talking of payments…

Clear pricing

In the same way that the price of petrol or diesel is clearly displayed at filling stations, so the price of charging will need to be shown on chargers too.

Drivers will need to know exactly what they’re paying for their charge in pence per kWh and also if the price includes any connection fees as well.

Reliability

The operators of public charging points will have to ensure that any rapid charge points of 50kW and above maintain 99% reliability.

That means that a charger is more likely to be working when you arrive for a charge and that the operators will need to properly maintain them. To prove this, the operators will have to report reliability metrics to the Department for Transport starting from 2026 (for 2025).

24/7 helpline

The charge point operators will have to provide a free helpline phone number that is open 24/7 and not just available through an app. This will give customers access to immediate support in the event of a problem or a query.

Plus, in a similar way as the reliability figures, the operators will have to regularly report to the Department for Transport on the kind of complaints they received and also what solutions they provided to resolve them.

Taking a penalty

It would be easy to think that these regulations are largely toothless and that some operators of public charge points will ignore them, but think again.

If a charge point operator doesn’t comply with any of the above new changes, then the Office for Product Safety and Standards (OPSS) can impose fines of up to £10,000 for each non-compliant charge point.

For larger charge point providers, that could soon add up, so they will have to comply. The only exceptions are government-owned organisations and some smaller businesses and charities.

The Paris Motor Show saw the unveiling of some superb new EVs, we pick our best five cars from the French capital.

Renault 4 E-Tech

The fab four is back. No, not John, Paul, George and Ringo, we mean the Renault 4. Not seen since 1992, the new Renault 4 E-tech continues the versatility and practicality of its predecessor and now adds EV tech too.

From the three-part lights to the side mouldings and rear quarter windows, there are lots of design cues making a nod to the original 4, which we love. The biggest one of those retro-touches is unquestionably the large electric canvas roof that’s 80x92cm and can open by voice control.

There’s plenty of substance behind the style too with a flat-folding passenger seat for extra long loads, a 420 litre boot with bag hooks and storage compartments as well as a choice of 40kWh or 52kWh batteries with up to a 250 mile range.

Peugeot E-408

Having had a plug-in hybrid version for some time, Peugeot’s 408 coupe now has an all-electric version in the form of this new E-408. It boasts the same sleek coupe looks as its petrol and PHEV stablemates, but now boasts a 58.2kWh battery with a range of up to 281 miles.

The E-408’s styling also boasts specific aerodynamic design for its bumpers and front air intake, underbody panels and lower rear panels giving it an excellent electricity efficiency of 4.09mls/kWh. And if the E-408 goes as well as it looks, then that certainly bodes well!

Renault Twingo E-Tech prototype

Do the best things come in small packages? We certainly think so, if this gorgeous new Renault Twingo is anything to go by. Echoing the styling of the 1992 original, it features cute semi-circle headlights and tail-lights and a shape exactly like the first Twingo. That retro-stying is also echoed in the round doorhandles and the glass roof as well, making this the perfect urban EV.

The bad news is that this Twingo E-Tech is still only a prototype at the moment, so we don’t know any more details about it. However, the good news is that Renault has promised it will go on sale in 2026 at less than £20,000. We can’t wait.

Renault R17 electric restomod

Completing the step back in time on Renault’s stand in Paris was this delightful R17 electric restomod. Based on the shape of the old Renault 17 launched in 1971, this is a new angle on an old car that we think is absolutely stunning.

From the same sharp angles and the triangular rear quarter panel, the R17 perfectly echoes the styling of the popular original in a design that Renault calls ‘retro-futuristic’ – more than 92,000 of the original Renault 17s were sold between 1971 and 1979. With an all-electric motor, it boasts 270bhp and we’d love it to follow the new Renault 4 above as well as the new Renault 5 into production.

Citroen Ami

Happy fourth birthday Citroen Ami! An amazing 65,000 people worldwide have bought a Citroen Ami since it arrived in 2020 and now it has had a mid-life refresh with a new look to the front, sharper lines and Lego-cube style wheel trims.

Also at Paris was the Ami Buggy Vision concept with no doors and a sunroof, hooks in the doors for two kite surfboards and a special luggage compartment for the kite sail. We’ve got a real soft spot for the Citroen Ami here at Ohme and love the fact that it exists with its 28mph top speed and 43 mile range. EV motoring comes in all shapes and sizes!

Russ Morgan is Commercial Innovations Director at Ohme. Since joining in 2021, Russ has helped build our managed installation service to managing our customer experience team. Today, his sole focus is looking after our partnership with Motability Operations.

A major part of his role with the Motability Scheme is to help with the differing challenges of moving its 800,000 customers over to electric vehicles.

How long has Ohme worked with Motability Operations?

Ohme started working with Motability Operations with a small trial in late 2021 and then our partnership officially started in April 2022. We are now the Motability Scheme’s primary EV home charger provider.

What services does Ohme offer for the Motability Scheme and its customers?

Ohme offers Motability Scheme customers a fully managed installation service. Any Motability Scheme customer getting their first full EV qualifies for an Ohme charger with a standard installation at no additional cost. 

Ohme offers Motability Scheme customers an end-to-end installation process ensuring that their introduction to their first electric vehicle is as seamless as possible. As part of owning an Ohme charger, Motability Scheme customers have access to a smart charger that can charge at the greenest and cheapest times, further reducing their running costs of having a car and helping to save them money.

How has Motability Operations changed Ohme’s working practices?

Both Motability Operations and Ohme have a focus of being customer obsessed and always putting the customer first.

While we always had a good idea of what it meant to deliver a great customer experience, there was a lot we had to learn about what that meant when providing a service to customers with disabilities. Our first step was to reach out to our, now partner, Leonard Cheshire. Leonard Cheshire is a charity that promotes inclusivity and provides support to those with disabilities.

They helped us by undertaking a comprehensive review of our inclusivity practices. We have reviewed and improved our customer services practices, our disability-inclusive customer training, as well as reviewing our app, our website and all of our marketing material with accessibility services in mind.

Through Leonard Cheshire, we’ve also participated in its Change 100 programme, giving paid internship opportunities to students and graduates with disabilities and long-term conditions.

We have also been fortunate enough to benefit from Motability Operation’s expert training team. They have helped to train numerous Ohme staff in various customer service practices to deliver the best customer outcomes.

By making any product or service to be more inclusive, it improves the totality of the service for everyone.

What has changed with Ohme’s processes as a result?

Under the disability act, every organisation has the obligation to make reasonable adjustments to serve those with disability and Ohme is obviously no different. Many people don’t realise, but more than 20% of the UK population have a disability – that’s around 16 million people – and some of those disabilities aren’t always visible.

If any customer faces any barriers to our managed installation process, we have specific adjustments to accommodate them as necessary. We will obviously make those adjustments for any customer.

The best prepared organisation is an inclusive organisation.

Is Ohme involved with Motability Operations in any other ways?

Yes, we attend all of Motability Operations’ Big Day programme days held across the UK and also its Test Drive experience days where you can get behind the wheel of an EV. The Big Event days are especially important as it gives Ohme an opportunity to educate customers on the benefits of home charging.

More importantly though, we also learn from those customers ourselves too. We’ve always participated in them as it gives us great insights, so that we can make improvements to our products in the future. It may sound corny, but first-hand customer feedback at these events is invaluable, we’re privileged to attend these events and speak to Motability Scheme customers.

We also work with Motability Operations on a type of training exchange programme, both with their staff helping us with their latest practices and us also helping them on the latest technology in EVs and charging worlds.

We’re working with Motability Operations on a number of innovative projects that will be launching soon, so stay tuned!

What advantages does the switch to an EV offer for Motability Scheme customers?

The main one is obviously the cost savings that running an EV can bring compared to a petrol car – around £1000 a year. Having a home charger from Ohme also changes the game with regard to refuelling too – we’ve heard from customers who previously had to make arrangements with their local petrol station when filling up.

The average daily mileage is around 15 miles a day, so you’re never going to run out of charge, while our charging connector weighs less than a petrol pump.

We’re proud to be able to help Motability Scheme customers move into the latest EVs and charge at the greenest and cheapest times, we want to ensure that no driver gets left behind in the transition towards e-mobility.