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Retrieving the car’s battery status from your car’s manufacturer lets us display this information in the Ohme app to make charging your car easy. This advanced smart charging feature makes it quick and simple when deciding how much you’d like to top up your battery. If you encounter any issues with Ohme retrieving the battery status from your car, follow the steps below to check and, if need be, reset the link to your car.
If you have a Tesla you can find specific steps here. Alternatively, you can also smart charge your car without retrieving the battery status by following the steps in our guide: Setting an amount to add charge to your car.
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Check whether your Ohme app is connected to your car app account
Unpair the car app account from your Ohme account
Log back into car app account in the Ohme app
Open the Ohme app, tap the menu button in the top left and tap ‘Manage my EV’.
Check if you see “Updated now” or otherwise a time within the past few minutes at the top of the page. If so, then your Ohme app is connected to your car app account correctly.
To try a manual update, tap the battery status or curved arrow displayed in the round badge on the right side of the page. If you don’t see a very recent update time at the top, and / or the battery status in the round badge is not shown, or shows a significantly different % number than in your car app or car directly, then please follow the steps below to reset the link.
Note: The screenshot shows a demo ‘Ohme’ brand. You should see the name of your own cars brand on this page.
The first step to reset the link between your car app account is to unpair from your Ohme account. To do this you will need to reselect your car profile without logging into your car app account. See the steps below to unpair.
Open the Ohme app, tap the menu button in the top left and tap ‘Manage my EV’.
Tap ‘Switch Car’
Tap to select the brand of your car. To see all of the available brands tap ‘Other’.
Choose ‘Connect without account’
Note: The screenshot shows a demo ‘Ohme’ brand. You should see the name of your own cars brand on this page.
Manually select your model of car from the list available.
Tap ‘Done’
Your Ohme account should now be unpaired from the car app account. To pair once more with the car app account you will need to reselect the car again, this time logging into your car app account. Follow the steps below to complete the setup:
On the ‘Manage my EV’ page tap ‘Switch car’.
Tap to select the brand of your car. To see all of the available brands tap ‘Other’.
Choose ‘Account sign in’.
Note: The screenshot shows a demo ‘Ohme’ brand. You should see the name of your own cars brand on this page.
Log into your car app account.
Note: The screenshot shows a demo ‘Ohme’ brand. You should see the logo of your own cars brand on this page.
If prompted, select your car model from the list and tap ‘Done’ when finished.
You’ll return to the ‘Manage my EV’ page and should see the current battery level inside your car.
Note: Ohme may not display the exact amount of charge at all times, as it will do in your car or car app. This is because Ohme can only retrieve the battery status at certain intervals throughout the session.
If you would like to manually refresh the battery status you can do so by tapping on the battery status circle on the right side of the ‘Manage my EV’ page.
One of our experts will get back to you as soon as possible.
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