Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.
The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!
We're looking for an Installation Coordinator to serve as the day-to-day liaison for our installer network, answering general queries and driving installation performance and quality to ensure every customer receives a great experience. You'll be joining at an exciting moment as we look to use data and AI tools to make our installer operations smarter and more efficient.
Key Responsibilities:
- Act as the main point of contact for assigned installation partners, handling day-to-day queries, system change communications, and administration support including stock orders, inventory, and invoicing.
- Conduct regular feedback meetings with installation partners to review performance against SLAs, capacity, and any customers stuck outside agreed timelines.
- Monitor and drive CSAT and NPS targets across the installer network, escalating issues where needed.
- Conduct data analysis across each stage of the customer journey (quoting, scheduling, and installation) to identify trends and surface opportunities for efficiency improvements.
- Use and help develop AI-assisted reporting and workflow tools to proactively spot performance issues and reduce manual analysis overhead.
- Collaborate with internal teams to feed installer and customer insights back into process and product improvements.
Who You Are:
- Organised and detail-oriented: You can manage multiple installer relationships simultaneously without letting anything slip.
- A confident communicator: You are comfortable holding partners accountable in a constructive and professional way.
- Data-driven: You enjoy working with data to tell a story and identify where things can be done better.
- AI-curious: You are open to using AI and automation tools to work smarter, whether that is drafting communications, analysing trends, or flagging anomalies faster.
- Proactive: You do not wait for problems to escalate. You spot them early and take ownership of resolution.
Required Experience
- Proven experience managing a third party such as suppliers, contractors, or partners.
- Strong communication skills, both written and verbal.
- Comfortable working with data and operational tools; experience with field management or CRM systems is a plus.
- An interest in or curiosity about AI tools and how they can improve operational workflows.
- Enthusiasm for sustainability, clean energy, or the EV sector.
Our benefits:
- Competitive salary and monthly commission
- Hybrid office (3 or 4 days per week in office)
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
- Ride to Work Scheme
- Payroll Giving Scheme
- Season Ticket Loan to spread cost of travel over 12 months
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
