Customer Operations Executive – Porto

Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.

The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.

Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.

We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!

We are looking for a driven, technically minded and detail-oriented Customer Operations Executive to join our team in Porto, Portugal. As we continue to scale our European operations, you will work across all aspects of the customer journey, from initial contact through to aftercare support for our EV charging products. The ideal candidate will have a solid technical grounding and the ability to troubleshoot complex product issues, with a genuine passion for delivering an outstanding customer experience.

You will work from our Porto office 3 days a week.

Responsibilities

• Directly handle customer enquiries and technical issues, providing timely and accurate resolutions across phone, email and other channels.
• Diagnose and resolve technical product issues with a structured, methodical approach, including connectivity, firmware, and hardware-related problems.
• Collaborate with the engineering team to identify recurring technical issues, escalate where necessary, and contribute to product reliability improvements.
• Create internal and external support materials, such as help centre articles, to proactively reduce incoming contact volume.
• Support the wider Customer Operations team with technical insight and product expertise as the Portugal market grows.

Language Requirements

• Native fluency in Portuguese and professional fluency in English and Italian required.
• Additional European languages such as Spanish would be beneficial.

Who You Are

• Excellent communication skills, with proven ability to explain technical concepts clearly to a non-technical audience, in both written and spoken support.
• Minimum 2 years of experience in a technical support or customer operations role, who prioritises a superior experience at every touchpoint.
• Demonstrable experience troubleshooting technical products, ideally in a connected hardware, IoT, or energy/EV environment.
• Proficiency with CRM and support platforms such as Zendesk, Freshdesk, Intercom or similar.
• Experience working to and consistently meeting support-related KPIs.

Benefits

You'll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.

Our benefits:

• Competitive salary and bonus
• Hybrid working (3 days in office)