Ohme Product Warranty

Details of the Ohme Product Warranty can be found in the Product Manuals, or in the Ohme Terms and Conditions , and here are the key points to note:

• Ohme provides a product warranty for a period of: (i) 24 months from the date of purchase or delivery (whichever is later) for portable charging cables purchased in and delivered to the UK (on or after 1 July 2022); and (ii) 36 months from the date of installation for home chargers purchased in and delivered to the UK, that on purchase, delivery, or installation (as applicable) it shall:
• conform with the description of the Ohme Product described on our website at the time of purchase; and
• be free from material defects in materials or workmanship under normal use.

The product warranty does not cover any issues that are caused by conditions, malfunctions or damage not resulting from defects in the Ohme Product and does not cover damage or malfunction directly caused by abuse, misuse, negligence, accident, or improper use.  This includes (without limitation) the following circumstances where you will not be able to claim under the product warranty:

• You make further use of the Ohme Product after telling us that the Ohme Product does not conform with the description or is defective;
• you alter or repair the Ohme Product or there has been improper use of it;
• you do not have sufficient mobile coverage for the Ohme Product to enable intelligent charging;
• there has been incorrect or improper installation by an installer who has not been arranged and sent directly by us;
• the defect arises as a result of fair wear and tear, vandalism, bad weather, or damages to your own electricity supply, if you do not take reasonable care, you do not store the product properly  or there has been exposure of the Ohme Product to environmental conditions unsuitable for its use;
• the Ohme Product differs from its description due to changes required to ensure it complies with applicable statutory or regulatory requirements; or
• electrical supply quality to your Ohme Product is not within regulated tolerances at the point of installation or there are otherwise issues with your electrical supply which impact or prevent the operation of your Ohme Product.

Finally, if a customer would like to make a formal complaint regarding the Ohme product or our processes, they can contact [email protected] via email. The complaints team will then investigate the case, and speak to the customer directly to resolve the matter.