Your first charge

When you first open the Ohme app you may be asked to select which country you’re in. Once you’ve made your selection tap Continue.

Next, you may need to accept the Ohme Terms and Conditions. You can tap each of the links to read the terms and conditions and privacy policy. Tap I accept to move on to the next step.

When you first open the Ohme app, you’ll see four options to create an Ohme account. The first three allow you to create an account using an existing social account such as Google, Apple ID, or Facebook.

Tip: If you’d like to access your Ohme account on multiple devices, or share the account with other users, we recommend creating an account with email.

Finally, you’ll see a checklist of the information needed to complete your Ohme account set up.

• Address

• Energy tariff

• Charger ID

• Car make and model

You’ll be prompted to fill in your home address details. This is to ensure the pre-set tariffs available in the Ohme app are filtered to show those appropriate for your location.

Next, you’ll be directed to enter your tariff information. Ohme uses this information to estimate the cost of your charging sessions and will allow you to schedule your charging in line with the cheapest times of your tariff. To start, tap Add your tariff.

If you’re unsure of who your energy supplier is, or which tariff you are on, you can find this information on your most recent energy bill.

Note: Ohme will never bill you directly for the energy used to charge the car. We only use the tariff information to work out when it’s cheaper to charge and estimate your charge costs.

Ohme provides a number of pre-set electricity suppliers for you to choose from. You can use the search bar at the top or scroll through the options to find and select your energy supplier.

Note: if your energy supplier is not listed, tap ‘My supplier isn’t listed’ and see below for further instructions on how to add a custom tariff.

Next, you’ll need to select the specific tariff you’re on. You can use the search bar at the top or scroll through the options provided to select your energy tariff.

Note: if your tariff is not listed, tap ‘My tariff isn’t listed’ and see below for further instructions on how to add a custom tariff.

You should then see that your tariff has been set! You can also confirm the rates for your chosen tariff, before tapping Done to return to the Charging screen.

If your supplier or tariff is not available as a pre-set option, you can create a custom tariff. Ohme supports single rate, dual rate, and multiple rate tariffs.

The dual rate option is suitable for tariffs where the price of electricity is different depending on the time of day.

Here we’ve created a dual rate tariff where the price of electricity is 35c/kWh during the daytime hours and 10c/kWh between 12:00am and 05:00am.

The multiple rates option is suitable for tariffs where the price of electricity is different depending on the time of day or the day of the week.

Here we’ve created a multi-rate tariff where the price of electricity is 35c/kWh during the daytime Monday – Friday and Sunday, 10c/kWh between 12:00am and 05:00am each morning, and 0c/kWh between the hours of 10:00am and 04:00pm on Saturdays.

Once we’ve set up this type of tariff, we could enable a price cap for 0p if we only want Ohme to charge on Saturdays, or 10c if we want Ohme to charge on Saturdays and between 12:00am – 05:00am every day.

When prompted, scan the QR code. This will be shown on Home Pro display or the sticker on the underside of both the Home Pro and ePod charger.

Note: You’ll need to allow Ohme access to your camera to scan the QR code.

If you’re unable to scan the QR code, you can enter the serial number manually in the text box at the bottom of the screen.

Once you’ve tapped ‘Enter Manually’, you’ll be able to type your serial number as it appears underneath the QR code. It will look like ‘ohmea********’.

First, you’ll be prompted to select your EV make from the list.

Note: if your EV brand is not listed, see below for further instructions on how to add a custom vehicle profile.

Once you’ve selected your brand, you’ll see a list of vehicles to choose from with a preview of the specifications for each vehicle profile. You can use the search bar at the top of the screen to help find your vehicle.

Note: if your EV model is not listed, see below for further instructions on how to add a custom vehicle profile.

Once you have selected your car you’ve finished setting up your Ohme account. Tap ‘Done’ to continue to the Charging page.

You’ll then need to add the specifications of your car. If you’re unsure, refer to your paperwork from your original purchase or the car handbook. We will require the following information:

• Brand and car model name (e.g. Fiat 500e) This will be shown as the title of the car on the My EV page.

• The battery size in kWh (e.g. 42kWh) The battery size is important for Ohme to know how much time it will need to schedule to fill the battery.

• The maximum AC charging speed in kW (e.g. 7.68kW) The rate of charge is also important to help Ohme understand how much time it will need to schedule to fill the battery.

• The maximum range in miles (e.g. 199 miles) The range will help to provide an estimation of how much range the car may achieve by the end of the session.

Once you have added all of the specifications, tap Confirm to finish.

Note: Only the car itself (or car app) will be able to show the true range the car can achieve.

Once you have added your vehicle details and tapped confirm, you are all set up! Tap done to continue to the My EV page.

When you choose your EV in the Ohme app, for every brand supported you’ll be invited to ‘Pair your EV’. Tap continue and read through the introduction screens until you reach the login screen and enter your car app account details.

Once you have logged in, you’ll be able to see the battery level of your EV shown on the My EV page.

If for any reason you would like to stop Ohme from being able to retrieve the battery level inside the vehicle, you can choose to ‘Unpair your EV’. This will mean Ohme assumes the battery is 0% each time you plug in.

Once you’ve completed the account set up, you’ll see the Charging screen. Here, you can control all aspects of charging. Enabling Dynamic Charging will allow you to set an amount of charge you would like to add to your car and a Ready by time (this is when you’d like the car to be charged up by).

For example, set the Charge to add amount to 50% and Ohme will add 50% of the known battery capacity of your car during the session. When you plug in, Ohme will assume the battery is 0%, however if your car already has 30% battery you will have 80% charge by the end of the session.

You can keep these settings the same each time you plug in, or you can adjust them for each session depending on how much charge you want and what time you need your car to be ready.

If you have signed in to your vehicle API, this will allow you to specify a ‘target’ you would like Ohme to reach and allows for more precise charging.

Ohme will check in with your car at regular intervals during the session to achieve the target and adjust accordingly.

You can then set a target amount to charge to. For example, if you set your target to 80% and you already have 30% charge in your vehicle, Ohme will communicate with your vehicle brand’s app to detect this, and adjust the schedule to add a further 50% to take you up to 80% charge.

If you want to start an immediate charge each time you plug in and continue until the car is full, you can turn off Dynamic charging using the toggle on the Charging page.

While this setting is disabled, the charger will default to ‘Charge to Full ASAP’ mode. This means Ohme will charge the vehicle at full power until the vehicle battery is full, reaches the battery limit set inside the car or the charger is unplugged from the vehicle.

If at any time you wish to set a specific amount of charge or set a departure time, you can enable Dynamic charging by tapping the toggle again.

Regulated charging hours is a setting introduced as part of the UK Smart Charging Regulations and is enabled by default.

When enabled, Ohme will prevent charging between 08:00am-11:00am and 04:00pm-10:00pm, when demand on the electricity grid is at its highest, and schedule charging for outside these time slots. This helps to ease pressure on the electricity grid.

If you enable Dynamic charging or switch to Max Charge, this setting will be ignored and charging can occur in these times.

To turn the Regulated charging hours setting on or off, navigate to the My Charger section of the app. This page can be reached either from the Charging page by tapping on the charger status or from the Settings page by tapping My Charger under Charging settings.

To set a routine, tap the ‘Create a routine’ button at the bottom of the screen.

You will then be able to name the routine, and choose the following information:

• Which days the routine is active

• Your charging target

• Cabin preconditioning (the default time is 30 minutes but this can be adjusted)

Once you have entered this information, tap “Save” to finish.

You can update the price cap settings by heading to the bottom of the Charging page in the Ohme app and tapping price cap.

Slide the toggle to the right to enable the price cap, and to the left to disable it. Tap ‘Confirm’ to save the settings.

Ohme will automatically set the price cap based on the off-peak rate of the tariff provided, however, if you wish to edit this, simply tap on the price and adjust it as needed.

When the price cap is on, Ohme will let you know what times this will limit charging to.

Open the Ohme app and go to the Charging screen. A few moments after you have plugged in, Ohme will start a smart charge.

In this example, you can see the Status Banner at the top of the screen shows that Ohme has scheduled to start charging later.

To override the smart charge and charge right away, tap Max Charge.

You’ll see a message appear letting you know how Max charge works and asking you to confirm. Tap ‘Turn on Max Charge’ to begin the Max charge session.

Once a Max charge has started, you’ll see Max charging appear in the status bar on the Charging screen. If you would like to end the Max charge session, tap ‘Smart charge’ or simply unplug. Ohme will revert back to a smart charge and reschedule the session, taking into account any active smart settings such as your price cap and the requested amount of added charge.

Head to the My Charger page and tap the toggle next to ‘Approve each plug-in’ to enable the setting.

Upon plug in, you’ll receive a notification to approve the charging session.

You’ll need to tap the ‘Approve plug-in’ button on the Charging page in the Ohme app before the session will start.

The indicator light on your Ohme ePod will show a purple light moving sideways. This indicates approval is needed in the Ohme app.

The Ohme Home Pro will display a message on the charger screen that the charger is locked and the session needs to be approved in the Ohme app before it can start.

Head to the Charging page in the Ohme app and tap the toggle next to ‘Lock charger buttons’ to enable.

When the blue buttons on your charger are touched, you’ll see the indicator light flash purple to show the buttons are locked.

While the buttons are locked the contextual menus above each button will show ‘Locked’.

Tapping the buttons will display a message to notifying you the buttons have been locked and can be unlocked in the app.

Head to the Charging screen in the Ohme app and tap the toggle next to ‘Sleep when inactive’ to enable.

Once enabled, the lights and screen of the charger will turn off automatically after 30 seconds of inactivity. To illuminate the screen again, simply tap one of the blue buttons.