Ireland

Ireland

Help centre

My Tesla’s car battery status is not updated in my Ohme app

Phone showing Ohme app on the My EV page linked to a Tesla

From time to time, Tesla updates their remote car access systems. These systems also allow your Ohme charger to read you car’s battery status. Whenever such a system update happens it may be necessary to restore our link between the Ohme app and Tesla.

Please follow the steps below to check and, if need be, restore the link to your Tesla car.

Retrieving the car’s battery status from Tesla enables us to display this information in the Ohme app to make charging your car easy.  This advanced smart charging feature makes it quick and simple when deciding how much you’d like to top up your battery.

Alternatively, you can also smart charge your Tesla without retrieving the battery status by following the steps in our guide linked here: Setting an amount to add charge to your car.

Jump to:

Check whether your Ohme app is connected to your Tesla car
Remove Ohme app access from Tesla account
Unpair Tesla API from Ohme account
Log back into Tesla account in the Ohme app

Check whether your Ohme app is connected to your Tesla car

Within the Ohme app, check if you can see your car’s most up to date battery status

settings page with Tesla model selected

Step 1

Open the Ohme app, go to the Settings page and tap My EV.

Step 2

Check if you can see a battery percentage showing. If so, then your Ohme app is correctly connected to your Tesla car.

If you see an error message, the battery status is not shown, or shows a significantly different % number than in your Tesla app or Tesla car, then please follow the steps below to restore the link.

Remove Ohme app access from Tesla account

From time to time, Tesla updates to their systems and it may be necessary to first remove and then restore our link between the Ohme app and Tesla. To remove our link follow the steps below:

Tesla login page

Step 1

Log into your Tesla account via an internet browser window.

Note: This action cannot be completed in the Tesla app.

Tesla menu page

Step 2

Tap ‘Menu’ in the top right corner and open ‘Settings’ then go to ‘Security’.

Tesla security page

Step 3

Select ‘Manage third-party apps’ and tap ‘Manage’ for ‘Ohme – the smarter EV charger’. You may be required to log in again at this stage to authenticate your account.

Tesla permissions - remove access button

Step 4

Scroll to the bottom of the permissions list and tap ‘Remove Access’.

Tesla page showing access removed

Step 5

Once access has been removed you will see the following confirmation page.

Unpair Tesla API from Ohme account

Once you have removed access you will need to reselect your car in the Ohme app to unpair from the previous API.

settings page with Tesla model selected

Step 1

Open the Ohme app, go to the Settings page and tap My EV.

Step 2

Tap ‘Unpair your Tesla’.

confirmation screen showing Tesla API is unpaired

Step 3

Once you’re unpaired from your Tesla you’ll see the following confirmation. Tap ‘Finish’.

Log back into Tesla account in the Ohme app

Your Ohme account should now be unpaired from the Tesla previous API. To pair with the new Tesla API you will need to reselect the car once more, this time logging into your Tesla account. Follow the steps below to complete the setup:

My EV page showing Tesla model selected with Api disconnected

Step 1

On the ‘My EV’ page tap ‘Switch EV’.

Tesla API integration information page

Step 2

Tap ‘Tesla’ and then tap ‘Continue’.

Tesla login page

Step 3

Log into your Tesla account.

Tesla API allow access screen

Step 4

Allow Ohme to access your Tesla account. All three options will need to be selected.

  • Vehicle Information – This is required for Ohme to know the make, model, battery size and battery level.
  • Vehicle Commands – This is required for Ohme to get the car ready to start charging at the scheduled time.
  • Vehicle Charging Management – This is required to allow Ohme to start and stop charging.

Note: Ohme will only access these functionalities.

Ohme app showing EV set up complete

Step 5

If prompted, select your car model from the list and tap ‘Done’ to finish.

Step 6

You’ll return to the ‘My EV’ page and you should see the current battery level and range information showing. You’ve now successfully restored the connection with your Tesla account.

Need more help?

Message us

One of our experts will get back to you as soon as possible.

Call us

9:00am to 6:00pm • Monday to Thursday
9:00am to 5:00pm • Friday
Closed on public holidays.

+353 21 601 0311