How to restore firmware on the Ohme Home Pro

Restoring the firmware on the Ohme Home Pro can help resolve a range of issues such as display problems, graphical glitches, connectivity issues, or other unexpected behaviour.

You can restore the firmware as long as the charger is powered on and the buttons are responsive. This is often a good first troubleshooting step before investigating hardware or signal issues.

When to restore firmware

Restore the firmware if the charger shows:

Display or graphical issues
Unresponsive or unstable on-screen behaviour
Connectivity issues where a power cycle has not been successful
Other general firmware or software faults

u003cdiv data-panel-type=u0022warningu0022 data-local-id=u00227abbc573-6fc2-4b91-ba4a-d769ab8ae078u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022panelu0022 data-prosemirror-node-block=u0022trueu0022 data-pm-slice=u00222 4 []u0022u003ernu003cdiv data-panel-content=u0022trueu0022u003ernu003cp data-local-id=u0022f700bd29-eeea-4946-8454-b85e72ea558bu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eBefore you startu003c/pu003ernrnu003culu003ern tu003cli data-local-id=u002257120d9d-9d94-41f5-a3c0-ee711972fb87u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eThe charger must remain powered on throughout the process.u003c/liu003ern tu003cli data-local-id=u002257120d9d-9d94-41f5-a3c0-ee711972fb87u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eDo not power off the charger while the firmware is restoring.u003c/liu003ernu003c/ulu003ernu003c/divu003ernu003c/divu003e

Display the menu

u003cdiv data-layout-column=u0022trueu0022 data-local-id=u00226b22bfee-750b-496e-bf30-ecd10e6b51c0u0022 data-column-width=u002250u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022layoutColumnu0022 data-prosemirror-node-block=u0022trueu0022 data-pm-slice=u00224 2 [u0026quot;layoutSectionu0026quot;,{u0026quot;columnRuleStyleu0026quot;:null,u0026quot;localIdu0026quot;:u0026quot;9b060cda-6c0f-4125-a30a-c20144b80772u0026quot;}]u0022u003ernu003cdiv data-layout-content=u0022trueu0022u003ernu003col class=u0022ak-olu0022 start=u00221u0022 data-local-id=u0022ccc4f43a-f213-4ed9-aa61-643528e8421au0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022orderedListu0022 data-prosemirror-node-block=u0022trueu0022u003ern tu003cli data-local-id=u00225ce04c65-aa07-4b64-8587-3818ef8fd6d0u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u00226a532b52-f3c2-4429-8d55-414c80815894u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eMake sure the charger is powered on.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u00225415f017-f023-4038-832c-941109486720u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022588537f1-12f1-4198-b152-286f4ff7da00u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003ePlace one finger on each of the three blue touch buttons.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u0022314d9c93-6c5a-4961-8d0b-efb692199ebdu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022f6db9ff9-9026-4c16-a1d2-bbe1e5487d93u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003ePress and hold all three buttons at the same time.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u0022a6fd3075-7b62-4ade-81fe-5edf6f22ee1fu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u00220e6a9b2c-3260-4d41-9fa5-b259c29eb724u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eKeep holding until the central menu appears.u003c/pu003ernu003c/liu003ernu003c/olu003ernu003cp data-local-id=u002286182b83-1e3f-49f1-8b69-a9b562258932u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eYou can access this menu from any screen on the Home Pro.u003c/pu003ernrnu003c/divu003ernu003c/divu003e

Select Restore Firmware

u003cdiv data-layout-column=u0022trueu0022 data-local-id=u002249507eea-fce5-4989-b920-1d1a387caadeu0022 data-column-width=u002250u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022layoutColumnu0022 data-prosemirror-node-block=u0022trueu0022 data-pm-slice=u00224 2 [u0026quot;layoutSectionu0026quot;,{u0026quot;columnRuleStyleu0026quot;:null,u0026quot;localIdu0026quot;:u0026quot;6be56e85-4ed3-448a-8ec6-c12524f0042fu0026quot;}]u0022u003ernu003cdiv data-layout-content=u0022trueu0022u003ernu003col class=u0022ak-olu0022 start=u00221u0022 data-local-id=u0022c0041be1-f7d8-44ea-9030-1cc6d3dd76b0u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022orderedListu0022 data-prosemirror-node-block=u0022trueu0022u003ern tu003cli data-local-id=u0022ef21892d-87d9-4892-9078-0724eba99357u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u00221fce921b-3961-4e8c-95f8-6f9fdfadac63u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eWhen the central menu appears, three options are shown on the screen.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u00223b893639-01b5-47f2-a641-2701d4c91f99u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022754f7a16-0a9c-4ca2-8c1e-4fcd9334bc6cu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003ePress and hold the u003cstrong data-prosemirror-content-type=u0022marku0022 data-prosemirror-mark-name=u0022strongu0022u003eright-hand blue buttonu003c/strongu003e to choose u003cstrong data-prosemirror-content-type=u0022marku0022 data-prosemirror-mark-name=u0022strongu0022u003eRestore firmwareu003c/strongu003e.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u0022797421a9-511b-43eb-b80b-d2e765ce3fc2u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u00226ab1f0a9-df64-488a-90a6-a49dce0f4ad5u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eThe selected option turns u003cstrong data-prosemirror-content-type=u0022marku0022 data-prosemirror-mark-name=u0022strongu0022u003eyellowu003c/strongu003e to confirm it is selected. The charger will reboot.u003c/pu003ernu003c/liu003ernu003c/olu003ernu003cp data-local-id=u0022f4741046-293e-472d-a865-1cce4e160d29u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eThe charger will now start restoring the firmware automatically.u003c/pu003ernrnu003c/divu003ernu003c/divu003e

During the restore

u003cul class=u0022ak-ulu0022 data-local-id=u0022b582ca9d-829a-458f-96e2-2038e1ba4bddu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022bulletListu0022 data-prosemirror-node-block=u0022trueu0022 data-pm-slice=u00223 3 [u0026quot;layoutSectionu0026quot;,{u0026quot;columnRuleStyleu0026quot;:null,u0026quot;localIdu0026quot;:u0026quot;5bd37a2c-032d-4b7d-b82d-eb47508ba30fu0026quot;},u0026quot;layoutColumnu0026quot;,{u0026quot;widthu0026quot;:50,u0026quot;localIdu0026quot;:u0026quot;47eeb8f0-92bf-4cc4-9c67-7b1e139dff19u0026quot;}]u0022u003ern tu003cli data-local-id=u0022895fe6ca-0e98-4549-ade0-62c3a2f5f985u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022f7a9e0a2-4922-4823-95df-10f3450310fcu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eThe charger restores to the original version of Firmware from installation.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u00220871aa02-0f3b-439e-806e-6b5b15d43e75u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u00224b353fa8-1495-476a-b64b-76725b54d4ddu0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eA progress bar appears on the display.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u0022ab8ec5bd-efee-49d9-a761-76b7e96295b4u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022d13f3e3e-5214-46a3-b300-c0384a303837u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eThe charger may restart more than once. This is expected.u003c/pu003ernu003c/liu003ern tu003cli data-local-id=u00225d3538fc-acbd-4279-ac1a-06f1d319e0f0u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022listItemu0022 data-prosemirror-node-block=u0022trueu0022u003ernu003cp data-local-id=u0022907db582-a1bd-4da9-8457-abafcc3eed77u0022 data-prosemirror-content-type=u0022nodeu0022 data-prosemirror-node-name=u0022paragraphu0022 data-prosemirror-node-block=u0022trueu0022u003eNo further input is required.u003c/pu003ernu003c/liu003ernu003c/ulu003e

After the restore

If you started in user mode, the charger returns to user mode.
If you started in setup screens such as language selection, max current, or load balancing, the charger returns to the start of setup.
The user account linked and charger settings remain unchanged.

If a newer firmware version is available, the charger will automatically check with the Ohme server and update itself on next reboot.

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