Australia

Australia

How do I update my Ohme account settings?

If you need to reset your password or delete your Ohme account, you can do so via the Ohme app on the Account page.

Deleting your Ohme account will automatically unlink your charger ready to be linked with a new Ohme account. Note: Deleting your Ohme account will mean you lose access to your charge history.

Deleting an account can be a quick way to share access with others using a new Ohme account login.

If you’ve integrated with a smart tariff, such as Amber Energy, it’s essential to disconnect from this tariff before continuing with the account deletion so that you can integrate with your new Ohme account. To disconnect, refer to your energy supplier’s app or contact their support team directly.

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How to change or reset my password in the Ohme app

Change password

If you need to change or update your password you can do so on the Settings page. Tap ‘Change Password’ under Profile Settings.

Reset password

If you’ve forgotten your password, you can request a password reset email. This option is only available for accounts created with email.

Step 1

Enter the email address for your Ohme account and tap ‘Trouble signing in?’ on the Sign in page.

Step 2

Ensure the email address has been entered correctly and matches the email address associated with your Ohme app account, then tap Send.

Password reset email from Ohme

Step 3

Ohme will send an email with a link to reset your password. If you don’t receive the email within a few minutes, you may need to check your spam or junk mailbox.

Step 4

Create a new password and tap Save. Take a moment to write down your new password for safekeeping.

Password reset

Once you can see the password has been changed, return to the Ohme app and try to log in again.

How to delete my Ohme app account

If you need to delete your account (or delink your charger from your account), follow these steps:

Step 1

Tap the Settings page and scroll to the bottom to locate the ‘Delete account’ button.

Step 2

Tap ‘Delete account’ and confirm you wish to delete the account by tapping ‘Delete’.

Note: this will automatically unlink your account from the charger and log you out of the Ohme app.

Step 3

Once your account has been deleted, you’ll return to the login page.

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