Who to contact when you're experiencing charging issues

Your ESB (Electricity Supply Board)

The ESB are the people who manage the electricity grid. There are different operators in different regions who are responsible for powering your home or business. They own and operate power lines, networks of towers, transformers, and electricity distribution infrastructure.

You should contact your ESB when:

• Your voltage level is too high or too low
• There’s a power cut
• You need to upgrade your main fuse

Your installer

Your installer will work alongside the Ohme Team to plan your installation. Once your charger has been installed, you should direct all questions about the physical installation to them.

Contact your installer if you’re experiencing issues with:

• The location of the installation
• Earthing
• Tripping
• Loss of power to the charger

The Ohme Team

The Ohme Customer Care team are available to help with any Ohme charger related questions or issues. There here to help you get the most out of your charger. You can contact the team via [email protected]. Before doing so, don’t forget to check out the resources in our Help Centre as you’ll probably be able to find what you’re looking for there.

Contact Ohme Customer Care when experiencing:

• App issues
• Physical issues with the charger itself
• Connectivity issues

Your car manufacturer

You should contact your car manufacturer for any questions relating to the car itself or any suspected issues with the car’s charging functionality, including things like:

• Suspected faults in the car’s charging circuit
• Questions about your car’s firmware/software
• Finding and setting your EV’s max charge rate

We’re here to help every step of the way, so if you notice anything unusual or if you’re worried something isn’t quite right, please feel free to contact our Customer Care team.