Who to contact when you're experiencing charging issues

The ESB (Electricity Supply Board)

The ESB are the people who manage the electricity grid in Ireland.

ESB Networks is the single operator responsible for managing Ireland’s electricity distribution network. They build and maintain the infrastructure that delivers electricity to your home or business — including overhead lines, underground cables, poles, towers, substations, and transformers.

You should contact ESB Networks if:

• Your voltage levels are too high or too low
• There is a power cut in your area
• You need to upgrade the main fuse to your property

Not sure how to contact ESB Networks? You can reach them by calling 1800 372 999 (24/7) or visiting www.esbnetworks.ie.

Your installer (for independently arranged installations)

If you arranged your charger installation directly with an electrician or EV charger installation company – and not through Ohme – they’ll be the best point of contact for anything related to the physical installation.

Contact your installer if you are experiencing:

• Concerns about the location of your charger installation
• Issues with earthing
• Tripping, where the breaker is cutting power to the charger
• Loss of power to the charger

Note: When an installer revisits your property, they are required to complete a Site Acceptance Test (SAT) form. This helps confirm whether the fault is due to the installation or the charger itself.

Your car manufacturer

You should contact your car manufacturer for any questions relating to the car itself or any suspected issues with the car’s charging functionality, including:

• Suspected faults in the car’s charging circuit
• Questions about your car’s firmware or software
• Finding and setting your EV’s maximum charge rate

The Ohme Ireland Customer Care Team