How to reset the connection with my car app account (API)

Retrieving the car’s battery status from your car’s manufacturer lets us display this information in the Ohme app to make charging your car easy.  This advanced smart charging feature makes it quick and simple when deciding how much you’d like to top up your battery. If you encounter any issues with Ohme retrieving the battery status from your car, follow the steps below to check and, if need be, reset the link to your car.

1. Make sure the charger is unplugged. This is always important when making any changes in the app.
2. Log out of your vehicle’s app and log back in. Avoid using biometric login such as facial or finger recognition and manually type in your credentials to confirm they are correct.
3. In the Ohme app go to the ‘My EV’ section and tap ‘Unpair my EV’.
4. Plug the charger into the car for about 30 seconds to save this change.
5. Unplug the charger and go back into the Ohme app, ‘My EVs’ section.
6. Tap ‘Pair my EV’ again and when prompted to, log in with your vehicle’s app account credentials. 
7. Once you have successfully changed the car, you should be returned to the ‘My EVs’ section with the battery status showing above the ‘Unpair my EV’ button. 

If you find that resetting the connection with your car app account fails, there may be an issue with the API on our side, or your vehicle manufacturer’s side. For more information on API integration troubleshooting, please see this guide: My car’s battery status isn’t showing in the Ohme app

We’re always working to offer the latest in technology to our customers. As a part of Ohme Labs, we’re continuously improving the API integration feature and, from time to time, it may not work as intended. Please note, that certain functionality may also be limited based on manufacturer-specific API restrictions or limitations.

Do you have multiple cars?

If you have multiple cars added to the Ohme App with our multi-car feature (available on app version 2.4.0 or later), you may need to ensure you have the correct vehicle selected before resetting the connection with your car account.

If you have multiple vehicles set in the Ohme App and wish to switch between them, you can follow these four steps:

1. Tap the vehicle selector in the top left-hand corner of the screen.

2. Select your EV from the list.

3. Ohme will then adjust its charging schedule to match your EV’s battery size and maximum charging speed.
   (You can then see which car you have selected on the Charging page in the top left.)

4. You can then complete the steps at the top of the page.

You may find the attached link helpful on: How to charge multiple vehicles with Ohme – Ohme EV Ireland