What are your opening hours?
Our opening hours are 9am–5:30pm Monday to Thursday and 9am–5pm on Friday. Please note that we are closed on weekends and bank holidays.
My customer wants to contact Ohme. What should they do?
Your customer can email us at [email protected], talk to us via chat, or call us on +353 21 601 0311
What is covered under a standard installation?
The availability of standard installation depends on various factors, including the age and condition of the existing wiring at the property and the location of the nearest electricity point/meter. To find out whether you are likely to qualify for standard installation, please visit What’s included in a standard installation? – Ohme EV.
My customer just wants to get a quote. What should they do?
Please submit a referral on the Ohme Partner Portal, enter the customer’s details, vehicle information (you can write N/A there if there is no information) and select “Customer Price” from the drop-down option in the end of the form.
The referral I made has cancelled their order. What do I need to do?
Please email [email protected] with your referral’s details, and we will hard-cancel the referral for you.
How do I update my customer’s contact details or address?
Please email [email protected] with your referral details and the updated contact details and/or address.
Why has my referral on a campaign journey not moved past “Waiting for verification”?
Please email [email protected] or call +353 21 601 0311 to discuss your referral.
Is there a deadline by which an installation needs to be completed for the campaign?
Please refer to the campaign’s T&Cs on the brand’s website.
For a campaign referral, can the customer be sent the wall box so they can fit it themselves?
No, the campaign includes the wall box with standard installation.
My customer’s charger is not working. Who can they contact?
Please ask the customer to email [email protected] and provide photos where necessary.
I need an update on a referral I can’t see on the Ohme portal. What should I do?
Please email [email protected] with the customer’s name and, if you know it, the Ohme ID, so we can provide you with an up-to-date status on this referral.
Can we arrange training for our site, please?
Yes. Please email [email protected] with your contact details, and your regional representative will contact you.