{"id":45377,"date":"2026-05-14T15:41:45","date_gmt":"2026-05-14T15:41:45","guid":{"rendered":"https:\/\/ohme-ev.com\/pt\/jobs\/customer-operations-executive-porto-4867014101\/"},"modified":"2026-05-30T14:34:52","modified_gmt":"2026-05-30T14:34:52","slug":"customer-operations-executive-porto-4867014101","status":"publish","type":"job-vacancy","link":"https:\/\/ohme-ev.com\/pt\/jobs\/customer-operations-executive-porto-4867014101\/","title":{"rendered":"Customer Operations Executive &#8211; Porto"},"content":{"rendered":"<p>We are looking for a driven, technically minded and detail-oriented<strong> Customer Operations Executive<\/strong> to join our team in Porto, Portugal. As we continue to scale our European operations, you will work across all aspects of the customer journey, from initial contact through to aftercare support for our EV charging products. The ideal candidate will have a solid technical grounding and the ability to troubleshoot complex product issues, with a genuine passion for delivering an outstanding customer experience.<\/p>\n<p>&nbsp;<\/p>\n<p>You will work from our Porto office 3 days a week.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Directly handle customer enquiries and technical issues, providing timely and accurate resolutions across phone, email and other channels.<\/li>\n<li>Diagnose and resolve technical product issues with a structured, methodical approach, including connectivity, firmware, and hardware-related problems.<\/li>\n<li>Collaborate with the engineering team to identify recurring technical issues, escalate where necessary, and contribute to product reliability improvements.<\/li>\n<li>Create internal and external support materials, such as help centre articles, to proactively reduce incoming contact volume.<\/li>\n<li>Support the wider Customer Operations team with technical insight and product expertise as the Portugal market grows.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Language Requirements<\/strong><\/p>\n<ul>\n<li>Native fluency in Portuguese and professional fluency in English and Italian required.<\/li>\n<li>Additional European languages such as Spanish would be beneficial.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Who You Are<\/strong><\/p>\n<ul>\n<li>Excellent communication skills, with proven ability to explain technical concepts clearly to a non-technical audience, in both written and spoken support.<\/li>\n<li>Minimum 2 years of experience in a technical support or customer operations role, who prioritises a superior experience at every touchpoint.<\/li>\n<li>Demonstrable experience troubleshooting technical products, ideally in a connected hardware, IoT, or energy\/EV environment.<\/li>\n<li>Proficiency with CRM and support platforms such as Zendesk, Freshdesk, Intercom or similar.<\/li>\n<li>Experience working to and consistently meeting support-related KPIs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Benefits<\/strong><\/p>\n<p>You&#8217;ll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.<\/p>\n<p>Our benefits:<\/p>\n<ul>\n<li>Competitive salary and bonus<\/li>\n<li>Hybrid working (3 days in office)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"p-rich_text_section\">Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"template":"","job_location":[182],"job_department":[207],"class_list":["post-45377","job-vacancy","type-job-vacancy","status-publish","hentry","job_location-porto","job_department-customer-care"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Operations Executive - Porto - Ohme EV Portugal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/pt\/jobs\/customer-operations-executive-porto-4867014101\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Operations Executive - Porto\" \/>\n<meta property=\"og:description\" content=\"We are looking for a driven, technically minded and detail-oriented Customer Operations Executive to join our team in Porto, Portugal. 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