{"id":45569,"date":"2024-07-04T05:59:25","date_gmt":"2024-07-04T05:59:25","guid":{"rendered":"https:\/\/ohme-ev.com\/pt\/support\/explore-help-3\/"},"modified":"2026-09-04T13:53:24","modified_gmt":"2026-09-04T13:53:24","slug":"explore-help-3","status":"publish","type":"guides","link":"https:\/\/ohme-ev.com\/pt\/support\/explore-help-3\/","title":{"rendered":"Explorar: Help"},"content":{"rendered":"\n<div class=\"wp-block-group modules-layout\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">The Help screen provides quick access to our Help Centre where you can find lots of \u2018how to\u2019 information and troubleshooting steps for common issues.<\/p>\n\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/pt\/wp-content\/uploads\/sites\/21\/2024\/07\/Support_explore_help_5_UK.webp\" alt=\"Ohme app Help Screen with Help Centre search bar and top used articles listed\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Search the Help Centre<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><ol>\n<li>\n<p class=\"\" data-start=\"78\" data-end=\"118\">At the top of the screen, you\u2019ll find the search bar. This lets you quickly look up topics in the Ohme Help Centre guides, FAQs, troubleshooting, and more..<\/p>\n<\/li>\n<li>Just below, you\u2019ll see quick links to our most popular support articles. With a single tap, you can find tips to prepare for installation day, step-by-step guides to get your account set up, starting your first charge, or setting up with Octopus Energy\u2019s smart tariff.<\/li>\n<\/ol>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-default bottom-default   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/pt\/wp-content\/uploads\/sites\/21\/2024\/07\/Support_explore_help_6_UK.webp\" alt=\"Help screen showing Support categories and the new chat feature to speak with a support agent.\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Categories and Live Chat<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><ol>\n<li>\n<p class=\"\" data-start=\"92\" data-end=\"123\">Scroll down and you\u2019ll see a list of categories, such as Product Information, How do I\u2026?, and Troubleshooting. Tap a category to explore the articles available.<\/p>\n<\/li>\n<li>\n<p class=\"\" data-start=\"66\" data-end=\"100\">Need answers fast? The new live chat feature lets you ask questions and get instant support. If you need personalised help, connect directly with a support agent from this screen.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"45569\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        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class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>The Help screen provides quick access to our Help Centre where you can find lots of \u2018how to\u2019 information and troubleshooting steps for common issues. Was this helpful? Submit Cancel Thanks for your feedback!<\/p>\n","protected":false},"featured_media":45570,"template":"","meta":{"_acf_changed":false,"_helpful_status":1},"categories":[16],"tags":[40,58,100,101],"class_list":["post-45569","guides","type-guides","status-publish","has-post-thumbnail","hentry","category-informacoes-do-produto","tag-charge-schedule","tag-charge-schedules","tag-charge-rules","tag-charge-timer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Explorar: Help - Ohme EV Portugal<\/title>\n<meta name=\"description\" content=\"Creating a Charge Schedule in the Ohme app allows you to choose how much you want to charge your EV and when you\u2019d like it to be ready.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/pt\/support\/explore-help-3\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Explorar: Help\" \/>\n<meta property=\"og:description\" content=\"Creating a Charge Schedule in the Ohme app allows you to choose how much you want to charge your EV and when you\u2019d like it to be ready.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohme-ev.com\/pt\/support\/explore-help-3\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohme EV Portugal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OhmeEV\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-04T13:53:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ohme-ev.com\/pt\/wp-content\/uploads\/sites\/21\/2024\/07\/Support_help-screen_UK-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1868\" \/>\n\t<meta property=\"og:image:height\" content=\"1054\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ohmeev\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/pt\\\/support\\\/explore-help-3\\\/\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/pt\\\/support\\\/explore-help-3\\\/\",\"name\":\"Explorar: Help - 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