{"id":46741,"date":"2026-05-20T09:22:40","date_gmt":"2026-05-20T09:22:39","guid":{"rendered":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/"},"modified":"2026-05-22T08:13:35","modified_gmt":"2026-05-22T08:13:35","slug":"customer-operations-executive-cork-4871835101","status":"publish","type":"job-vacancy","link":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/","title":{"rendered":"Customer Operations Executive &#8211; Cork"},"content":{"rendered":"<\/p>\n<p>We&nbsp;are&nbsp;looking&nbsp;for&nbsp;a&nbsp;driven,&nbsp;customer-focused&nbsp;and&nbsp;detail-oriented&nbsp;<strong>Customer&nbsp;Operations&nbsp;Executive<\/strong>&nbsp;to&nbsp;join&nbsp;our&nbsp;Irish&nbsp;team&nbsp;in&nbsp;Cork.&nbsp;As&nbsp;we&nbsp;continue&nbsp;to&nbsp;scale&nbsp;our&nbsp;operations,&nbsp;you\u2019ll&nbsp;work&nbsp;across&nbsp;all&nbsp;stages&nbsp;of&nbsp;the&nbsp;customer&nbsp;journey&nbsp;&#8211;&nbsp;from&nbsp;welcome&nbsp;call&nbsp;to&nbsp;aftercare&nbsp;&#8211;&nbsp;for&nbsp;our&nbsp;EV&nbsp;charging&nbsp;products.&nbsp;You&nbsp;will&nbsp;be&nbsp;hands-on&nbsp;in&nbsp;supporting&nbsp;customers,&nbsp;installation&nbsp;partners&nbsp;and&nbsp;internal&nbsp;teams,&nbsp;helping&nbsp;to&nbsp;guide&nbsp;customers&nbsp;smoothly&nbsp;through&nbsp;their&nbsp;home&nbsp;charger&nbsp;journey,&nbsp;managing&nbsp;government&nbsp;grants,&nbsp;and&nbsp;ensuring&nbsp;our&nbsp;operational&nbsp;performance&nbsp;stays&nbsp;best-in-class.<\/p>\n<p>You&nbsp;will&nbsp;work&nbsp;from&nbsp;the&nbsp;Cork&nbsp;office&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;as&nbsp;part&nbsp;of&nbsp;our&nbsp;hybrid&nbsp;working&nbsp;model.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<p><strong>Customer&nbsp;Support&nbsp;&amp;&nbsp;Journey&nbsp;Management<\/strong><\/p>\n<ul>\n<li>Conduct&nbsp;welcome&nbsp;and&nbsp;check-in&nbsp;calls&nbsp;to&nbsp;guide&nbsp;customers&nbsp;through&nbsp;their&nbsp;journey.<\/li>\n<li>Resolve&nbsp;inbound&nbsp;pre-&nbsp;and&nbsp;post-installation&nbsp;queries&nbsp;via&nbsp;phone,&nbsp;email&nbsp;and&nbsp;live&nbsp;chat.<\/li>\n<li>Make&nbsp;outbound&nbsp;calls\/emails&nbsp;to&nbsp;support&nbsp;customers&nbsp;who&nbsp;are&nbsp;stuck&nbsp;in&nbsp;their&nbsp;journey&nbsp;and&nbsp;help&nbsp;them&nbsp;progress.<\/li>\n<li>Provide&nbsp;clear,&nbsp;empathetic&nbsp;and&nbsp;technically&nbsp;accurate&nbsp;support&nbsp;for&nbsp;customers,&nbsp;installers&nbsp;and&nbsp;partners.<\/li>\n<li>Meet&nbsp;individual&nbsp;KPIs&nbsp;related&nbsp;to&nbsp;productivity,&nbsp;quality&nbsp;and&nbsp;customer&nbsp;satisfaction,&nbsp;contributing&nbsp;to&nbsp;wider&nbsp;team&nbsp;goals.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Technical&nbsp;&amp;&nbsp;Installation&nbsp;Support<\/strong><\/p>\n<ul>\n<li>Review&nbsp;customer&nbsp;Home&nbsp;Survey&nbsp;submissions&nbsp;and&nbsp;request&nbsp;missing&nbsp;or&nbsp;additional&nbsp;information&nbsp;where&nbsp;needed.<\/li>\n<li>Provide&nbsp;accurate&nbsp;and&nbsp;efficient&nbsp;troubleshooting&nbsp;and&nbsp;problem&nbsp;resolution&nbsp;for&nbsp;basic&nbsp;technical&nbsp;and&nbsp;installation-related&nbsp;queries.<\/li>\n<li>Collaborate&nbsp;with&nbsp;internal&nbsp;technical&nbsp;and&nbsp;product&nbsp;teams&nbsp;to&nbsp;highlight&nbsp;recurring&nbsp;issues&nbsp;and&nbsp;improve&nbsp;the&nbsp;customer&nbsp;journey.<\/li>\n<li>Create&nbsp;and&nbsp;maintain&nbsp;internal&nbsp;and&nbsp;external&nbsp;support&nbsp;content&nbsp;(e.g.&nbsp;help&nbsp;centre&nbsp;articles,&nbsp;templates)&nbsp;to&nbsp;proactively&nbsp;reduce&nbsp;inbound&nbsp;volume.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Government&nbsp;Grants&nbsp;&amp;&nbsp;Administration<\/strong><\/p>\n<ul>\n<li>Manage&nbsp;grant&nbsp;applications&nbsp;and&nbsp;documentation&nbsp;for&nbsp;eligible&nbsp;customers,&nbsp;ensuring&nbsp;accuracy&nbsp;and&nbsp;compliance.<\/li>\n<li>Provide&nbsp;administrative&nbsp;support&nbsp;for&nbsp;processing&nbsp;stock&nbsp;orders&nbsp;and&nbsp;arranging&nbsp;faulty&nbsp;unit&nbsp;collections&nbsp;with&nbsp;partners&nbsp;and&nbsp;logistics&nbsp;teams.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Installation&nbsp;Partner&nbsp;&amp;&nbsp;Job&nbsp;Management<\/strong><\/p>\n<ul>\n<li>Smart&nbsp;allocation&nbsp;of&nbsp;site&nbsp;surveys,&nbsp;installations&nbsp;and&nbsp;service&nbsp;visits&nbsp;to&nbsp;installation&nbsp;partners&nbsp;based&nbsp;on&nbsp;coverage,&nbsp;capacity&nbsp;and&nbsp;SLAs.<\/li>\n<li>Monitor&nbsp;customer&nbsp;progress&nbsp;throughout&nbsp;their&nbsp;installation&nbsp;journey,&nbsp;escalating&nbsp;any&nbsp;cases&nbsp;that&nbsp;fall&nbsp;outside&nbsp;agreed&nbsp;SLAs.<\/li>\n<li>Maintain&nbsp;accurate&nbsp;and&nbsp;up-to-date&nbsp;records&nbsp;in&nbsp;our&nbsp;systems,&nbsp;capturing&nbsp;installer&nbsp;updates&nbsp;and&nbsp;customer&nbsp;status.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Who&nbsp;you&nbsp;are<\/strong><\/p>\n<ul>\n<li>Excellent&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;skills;&nbsp;confident&nbsp;speaking&nbsp;with&nbsp;customers&nbsp;and&nbsp;internal&nbsp;stakeholders.<\/li>\n<li>A&nbsp;true&nbsp;customer&nbsp;champion,&nbsp;always&nbsp;looking&nbsp;for&nbsp;ways&nbsp;to&nbsp;make&nbsp;the&nbsp;experience&nbsp;smoother&nbsp;and&nbsp;clearer.<\/li>\n<li>Organised&nbsp;and&nbsp;diligent,&nbsp;with&nbsp;strong&nbsp;time&nbsp;management&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;juggle&nbsp;multiple&nbsp;tasks.<\/li>\n<li>Comfortable&nbsp;working&nbsp;with&nbsp;technical&nbsp;products&nbsp;and&nbsp;keen&nbsp;to&nbsp;understand&nbsp;EV&nbsp;charging&nbsp;and&nbsp;electrical&nbsp;installations.<\/li>\n<li>Proactive&nbsp;and&nbsp;a&nbsp;self-starter&nbsp;\u2013&nbsp;you&nbsp;spot&nbsp;what&nbsp;needs&nbsp;doing&nbsp;and&nbsp;take&nbsp;ownership.<\/li>\n<li>Data-aware&nbsp;and&nbsp;a&nbsp;natural&nbsp;problem&nbsp;solver,&nbsp;using&nbsp;facts&nbsp;and&nbsp;trends&nbsp;to&nbsp;make&nbsp;decisions.<\/li>\n<li>A&nbsp;team&nbsp;player&nbsp;who&nbsp;contributes&nbsp;positively&nbsp;to&nbsp;team&nbsp;culture&nbsp;and&nbsp;lives&nbsp;our&nbsp;values&nbsp;day&nbsp;to&nbsp;day.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Required&nbsp;Experience<\/strong><\/p>\n<ul>\n<li>Typically&nbsp;0\u20132&nbsp;years&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;customer&nbsp;support,&nbsp;operations,&nbsp;technical&nbsp;support&nbsp;or&nbsp;a&nbsp;similar&nbsp;role.<\/li>\n<li>Experience&nbsp;working&nbsp;with&nbsp;a&nbsp;CRM&nbsp;or&nbsp;ticketing&nbsp;system&nbsp;(e.g.&nbsp;Zendesk,&nbsp;Freshdesk,&nbsp;Intercom,&nbsp;Salesforce,&nbsp;etc.).<\/li>\n<li>Experience&nbsp;dealing&nbsp;with&nbsp;technical&nbsp;queries&nbsp;and\/or&nbsp;physical&nbsp;products&nbsp;is&nbsp;a&nbsp;plus.<\/li>\n<li>Experience&nbsp;working&nbsp;to&nbsp;KPIs&nbsp;or&nbsp;SLAs&nbsp;in&nbsp;a&nbsp;customer-facing&nbsp;environment.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Language&nbsp;Requirements<\/strong><\/p>\n<ul>\n<li>Fluent&nbsp;English&nbsp;(written&nbsp;and&nbsp;spoken)&nbsp;is&nbsp;required.<\/li>\n<li>Additional&nbsp;European&nbsp;languages&nbsp;(e.g.&nbsp;French,&nbsp;Spanish,&nbsp;Italian,&nbsp;Portuguese,&nbsp;German&nbsp;or&nbsp;Dutch)&nbsp;would&nbsp;be&nbsp;a&nbsp;strong&nbsp;advantage.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Benefits<\/strong><\/p>\n<p>You\u2019ll&nbsp;get&nbsp;to&nbsp;work&nbsp;in&nbsp;a&nbsp;fast-paced,&nbsp;rapidly&nbsp;growing&nbsp;scale-up&nbsp;with&nbsp;global&nbsp;ambitions,&nbsp;cutting-edge&nbsp;technology&nbsp;and&nbsp;a&nbsp;passion&nbsp;for&nbsp;sustainability.&nbsp;You\u2019ll&nbsp;have&nbsp;real&nbsp;ownership&nbsp;in&nbsp;helping&nbsp;customers&nbsp;transition&nbsp;to&nbsp;electric&nbsp;vehicles&nbsp;and&nbsp;a&nbsp;cleaner&nbsp;future.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Our&nbsp;benefits&nbsp;include:<\/strong><\/p>\n<ul>\n<li>Competitive&nbsp;salary&nbsp;and&nbsp;performance-based&nbsp;bonus<\/li>\n<li>Hybrid&nbsp;working&nbsp;model&nbsp;\u2013&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;in&nbsp;the&nbsp;Cork&nbsp;office<\/li>\n<li>Opportunity&nbsp;to&nbsp;grow&nbsp;your&nbsp;career&nbsp;into&nbsp;more&nbsp;senior&nbsp;operations&nbsp;or&nbsp;specialist&nbsp;roles&nbsp;as&nbsp;we&nbsp;scale<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Ohme&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer.&nbsp;Diversity,&nbsp;Equity&nbsp;and&nbsp;Inclusion&nbsp;are&nbsp;at&nbsp;the&nbsp;heart&nbsp;of&nbsp;what&nbsp;we&nbsp;do&nbsp;and&nbsp;we&nbsp;encourage&nbsp;a&nbsp;culture&nbsp;where&nbsp;everyone&nbsp;can&nbsp;be&nbsp;themselves&nbsp;at&nbsp;work.&nbsp;We&nbsp;actively&nbsp;seek&nbsp;out&nbsp;a&nbsp;diverse&nbsp;range&nbsp;of&nbsp;talent&nbsp;and&nbsp;our&nbsp;policies&nbsp;ensure&nbsp;that&nbsp;every&nbsp;job&nbsp;application&nbsp;and&nbsp;employee&nbsp;is&nbsp;treated&nbsp;fairly,&nbsp;with&nbsp;equal&nbsp;opportunity&nbsp;to&nbsp;succeed&nbsp;and&nbsp;to&nbsp;feel&nbsp;included.<\/p><\/p>\n","protected":false},"template":"","job_location":[326],"job_department":[340],"class_list":["post-46741","job-vacancy","type-job-vacancy","status-publish","hentry","job_location-cork-office","job_department-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Operations Executive - Cork - Ohme EV Ireland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Operations Executive - Cork\" \/>\n<meta property=\"og:description\" content=\"We&nbsp;are&nbsp;looking&nbsp;for&nbsp;a&nbsp;driven,&nbsp;customer-focused&nbsp;and&nbsp;detail-oriented&nbsp;Customer&nbsp;Operations&nbsp;Executive&nbsp;to&nbsp;join&nbsp;our&nbsp;Irish&nbsp;team&nbsp;in&nbsp;Cork.&nbsp;As&nbsp;we&nbsp;continue&nbsp;to&nbsp;scale&nbsp;our&nbsp;operations,&nbsp;you\u2019ll&nbsp;work&nbsp;across&nbsp;all&nbsp;stages&nbsp;of&nbsp;the&nbsp;customer&nbsp;journey&nbsp;&#8211;&nbsp;from&nbsp;welcome&nbsp;call&nbsp;to&nbsp;aftercare&nbsp;&#8211;&nbsp;for&nbsp;our&nbsp;EV&nbsp;charging&nbsp;products.&nbsp;You&nbsp;will&nbsp;be&nbsp;hands-on&nbsp;in&nbsp;supporting&nbsp;customers,&nbsp;installation&nbsp;partners&nbsp;and&nbsp;internal&nbsp;teams,&nbsp;helping&nbsp;to&nbsp;guide&nbsp;customers&nbsp;smoothly&nbsp;through&nbsp;their&nbsp;home&nbsp;charger&nbsp;journey,&nbsp;managing&nbsp;government&nbsp;grants,&nbsp;and&nbsp;ensuring&nbsp;our&nbsp;operational&nbsp;performance&nbsp;stays&nbsp;best-in-class. You&nbsp;will&nbsp;work&nbsp;from&nbsp;the&nbsp;Cork&nbsp;office&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;as&nbsp;part&nbsp;of&nbsp;our&nbsp;hybrid&nbsp;working&nbsp;model. &nbsp; Responsibilities Customer&nbsp;Support&nbsp;&amp;&nbsp;Journey&nbsp;Management Conduct&nbsp;welcome&nbsp;and&nbsp;check-in&nbsp;calls&nbsp;to&nbsp;guide&nbsp;customers&nbsp;through&nbsp;their&nbsp;journey. Resolve&nbsp;inbound&nbsp;pre-&nbsp;and&nbsp;post-installation&nbsp;queries&nbsp;via&nbsp;phone,&nbsp;email&nbsp;and&nbsp;live&nbsp;chat. Make&nbsp;outbound&nbsp;calls\/emails&nbsp;to&nbsp;support&nbsp;customers&nbsp;who&nbsp;are&nbsp;stuck&nbsp;in&nbsp;their&nbsp;journey&nbsp;and&nbsp;help&nbsp;them&nbsp;progress. Provide&nbsp;clear,&nbsp;empathetic&nbsp;and&nbsp;technically&nbsp;accurate&nbsp;support&nbsp;for&nbsp;customers,&nbsp;installers&nbsp;and&nbsp;partners. Meet&nbsp;individual&nbsp;KPIs&nbsp;related&nbsp;to&nbsp;productivity,&nbsp;quality&nbsp;and&nbsp;customer&nbsp;satisfaction,&nbsp;contributing&nbsp;to&nbsp;wider&nbsp;team&nbsp;goals. &nbsp; Technical&nbsp;&amp;&nbsp;Installation&nbsp;Support Review&nbsp;customer&nbsp;Home&nbsp;Survey&nbsp;submissions&nbsp;and&nbsp;request&nbsp;missing&nbsp;or&nbsp;additional&nbsp;information&nbsp;where&nbsp;needed. Provide&nbsp;accurate&nbsp;and&nbsp;efficient&nbsp;troubleshooting&nbsp;and&nbsp;problem&nbsp;resolution&nbsp;for&nbsp;basic&nbsp;technical&nbsp;and&nbsp;installation-related&nbsp;queries. Collaborate&nbsp;with&nbsp;internal&nbsp;technical&nbsp;and&nbsp;product&nbsp;teams&nbsp;to&nbsp;highlight&nbsp;recurring&nbsp;issues&nbsp;and&nbsp;improve&nbsp;the&nbsp;customer&nbsp;journey. Create&nbsp;and&nbsp;maintain&nbsp;internal&nbsp;and&nbsp;external&nbsp;support&nbsp;content&nbsp;(e.g.&nbsp;help&nbsp;centre&nbsp;articles,&nbsp;templates)&nbsp;to&nbsp;proactively&nbsp;reduce&nbsp;inbound&nbsp;volume. &nbsp; Government&nbsp;Grants&nbsp;&amp;&nbsp;Administration Manage&nbsp;grant&nbsp;applications&nbsp;and&nbsp;documentation&nbsp;for&nbsp;eligible&nbsp;customers,&nbsp;ensuring&nbsp;accuracy&nbsp;and&nbsp;compliance. Provide&nbsp;administrative&nbsp;support&nbsp;for&nbsp;processing&nbsp;stock&nbsp;orders&nbsp;and&nbsp;arranging&nbsp;faulty&nbsp;unit&nbsp;collections&nbsp;with&nbsp;partners&nbsp;and&nbsp;logistics&nbsp;teams. &nbsp; Installation&nbsp;Partner&nbsp;&amp;&nbsp;Job&nbsp;Management Smart&nbsp;allocation&nbsp;of&nbsp;site&nbsp;surveys,&nbsp;installations&nbsp;and&nbsp;service&nbsp;visits&nbsp;to&nbsp;installation&nbsp;partners&nbsp;based&nbsp;on&nbsp;coverage,&nbsp;capacity&nbsp;and&nbsp;SLAs. Monitor&nbsp;customer&nbsp;progress&nbsp;throughout&nbsp;their&nbsp;installation&nbsp;journey,&nbsp;escalating&nbsp;any&nbsp;cases&nbsp;that&nbsp;fall&nbsp;outside&nbsp;agreed&nbsp;SLAs. Maintain&nbsp;accurate&nbsp;and&nbsp;up-to-date&nbsp;records&nbsp;in&nbsp;our&nbsp;systems,&nbsp;capturing&nbsp;installer&nbsp;updates&nbsp;and&nbsp;customer&nbsp;status. &nbsp; Who&nbsp;you&nbsp;are Excellent&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;skills;&nbsp;confident&nbsp;speaking&nbsp;with&nbsp;customers&nbsp;and&nbsp;internal&nbsp;stakeholders. A&nbsp;true&nbsp;customer&nbsp;champion,&nbsp;always&nbsp;looking&nbsp;for&nbsp;ways&nbsp;to&nbsp;make&nbsp;the&nbsp;experience&nbsp;smoother&nbsp;and&nbsp;clearer. Organised&nbsp;and&nbsp;diligent,&nbsp;with&nbsp;strong&nbsp;time&nbsp;management&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;juggle&nbsp;multiple&nbsp;tasks. Comfortable&nbsp;working&nbsp;with&nbsp;technical&nbsp;products&nbsp;and&nbsp;keen&nbsp;to&nbsp;understand&nbsp;EV&nbsp;charging&nbsp;and&nbsp;electrical&nbsp;installations. Proactive&nbsp;and&nbsp;a&nbsp;self-starter&nbsp;\u2013&nbsp;you&nbsp;spot&nbsp;what&nbsp;needs&nbsp;doing&nbsp;and&nbsp;take&nbsp;ownership. Data-aware&nbsp;and&nbsp;a&nbsp;natural&nbsp;problem&nbsp;solver,&nbsp;using&nbsp;facts&nbsp;and&nbsp;trends&nbsp;to&nbsp;make&nbsp;decisions. A&nbsp;team&nbsp;player&nbsp;who&nbsp;contributes&nbsp;positively&nbsp;to&nbsp;team&nbsp;culture&nbsp;and&nbsp;lives&nbsp;our&nbsp;values&nbsp;day&nbsp;to&nbsp;day. &nbsp; Required&nbsp;Experience Typically&nbsp;0\u20132&nbsp;years&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;customer&nbsp;support,&nbsp;operations,&nbsp;technical&nbsp;support&nbsp;or&nbsp;a&nbsp;similar&nbsp;role. Experience&nbsp;working&nbsp;with&nbsp;a&nbsp;CRM&nbsp;or&nbsp;ticketing&nbsp;system&nbsp;(e.g.&nbsp;Zendesk,&nbsp;Freshdesk,&nbsp;Intercom,&nbsp;Salesforce,&nbsp;etc.). Experience&nbsp;dealing&nbsp;with&nbsp;technical&nbsp;queries&nbsp;and\/or&nbsp;physical&nbsp;products&nbsp;is&nbsp;a&nbsp;plus. Experience&nbsp;working&nbsp;to&nbsp;KPIs&nbsp;or&nbsp;SLAs&nbsp;in&nbsp;a&nbsp;customer-facing&nbsp;environment. &nbsp; Language&nbsp;Requirements Fluent&nbsp;English&nbsp;(written&nbsp;and&nbsp;spoken)&nbsp;is&nbsp;required. Additional&nbsp;European&nbsp;languages&nbsp;(e.g.&nbsp;French,&nbsp;Spanish,&nbsp;Italian,&nbsp;Portuguese,&nbsp;German&nbsp;or&nbsp;Dutch)&nbsp;would&nbsp;be&nbsp;a&nbsp;strong&nbsp;advantage. &nbsp; Benefits You\u2019ll&nbsp;get&nbsp;to&nbsp;work&nbsp;in&nbsp;a&nbsp;fast-paced,&nbsp;rapidly&nbsp;growing&nbsp;scale-up&nbsp;with&nbsp;global&nbsp;ambitions,&nbsp;cutting-edge&nbsp;technology&nbsp;and&nbsp;a&nbsp;passion&nbsp;for&nbsp;sustainability.&nbsp;You\u2019ll&nbsp;have&nbsp;real&nbsp;ownership&nbsp;in&nbsp;helping&nbsp;customers&nbsp;transition&nbsp;to&nbsp;electric&nbsp;vehicles&nbsp;and&nbsp;a&nbsp;cleaner&nbsp;future. &nbsp; Our&nbsp;benefits&nbsp;include: Competitive&nbsp;salary&nbsp;and&nbsp;performance-based&nbsp;bonus Hybrid&nbsp;working&nbsp;model&nbsp;\u2013&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;in&nbsp;the&nbsp;Cork&nbsp;office Opportunity&nbsp;to&nbsp;grow&nbsp;your&nbsp;career&nbsp;into&nbsp;more&nbsp;senior&nbsp;operations&nbsp;or&nbsp;specialist&nbsp;roles&nbsp;as&nbsp;we&nbsp;scale &nbsp; Ohme&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer.&nbsp;Diversity,&nbsp;Equity&nbsp;and&nbsp;Inclusion&nbsp;are&nbsp;at&nbsp;the&nbsp;heart&nbsp;of&nbsp;what&nbsp;we&nbsp;do&nbsp;and&nbsp;we&nbsp;encourage&nbsp;a&nbsp;culture&nbsp;where&nbsp;everyone&nbsp;can&nbsp;be&nbsp;themselves&nbsp;at&nbsp;work.&nbsp;We&nbsp;actively&nbsp;seek&nbsp;out&nbsp;a&nbsp;diverse&nbsp;range&nbsp;of&nbsp;talent&nbsp;and&nbsp;our&nbsp;policies&nbsp;ensure&nbsp;that&nbsp;every&nbsp;job&nbsp;application&nbsp;and&nbsp;employee&nbsp;is&nbsp;treated&nbsp;fairly,&nbsp;with&nbsp;equal&nbsp;opportunity&nbsp;to&nbsp;succeed&nbsp;and&nbsp;to&nbsp;feel&nbsp;included.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohme EV Ireland\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OhmeEV\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-22T08:13:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ohmeev\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/jobs\\\/customer-operations-executive-cork-4871835101\\\/\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/jobs\\\/customer-operations-executive-cork-4871835101\\\/\",\"name\":\"Customer Operations Executive - Cork - Ohme EV Ireland\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/#website\"},\"datePublished\":\"2026-05-20T09:22:39+00:00\",\"dateModified\":\"2026-05-22T08:13:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/jobs\\\/customer-operations-executive-cork-4871835101\\\/#breadcrumb\"},\"inLanguage\":\"en-ie\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/jobs\\\/customer-operations-executive-cork-4871835101\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/jobs\\\/customer-operations-executive-cork-4871835101\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Operations Executive &#8211; Cork\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/#website\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/\",\"name\":\"Ohme EV Ireland\",\"description\":\"Ohme - EV Smart Charging Solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ohme-ev.com\\\/ie\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ie\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Operations Executive - Cork - Ohme EV Ireland","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/","og_locale":"en_US","og_type":"article","og_title":"Customer Operations Executive - Cork","og_description":"We&nbsp;are&nbsp;looking&nbsp;for&nbsp;a&nbsp;driven,&nbsp;customer-focused&nbsp;and&nbsp;detail-oriented&nbsp;Customer&nbsp;Operations&nbsp;Executive&nbsp;to&nbsp;join&nbsp;our&nbsp;Irish&nbsp;team&nbsp;in&nbsp;Cork.&nbsp;As&nbsp;we&nbsp;continue&nbsp;to&nbsp;scale&nbsp;our&nbsp;operations,&nbsp;you\u2019ll&nbsp;work&nbsp;across&nbsp;all&nbsp;stages&nbsp;of&nbsp;the&nbsp;customer&nbsp;journey&nbsp;&#8211;&nbsp;from&nbsp;welcome&nbsp;call&nbsp;to&nbsp;aftercare&nbsp;&#8211;&nbsp;for&nbsp;our&nbsp;EV&nbsp;charging&nbsp;products.&nbsp;You&nbsp;will&nbsp;be&nbsp;hands-on&nbsp;in&nbsp;supporting&nbsp;customers,&nbsp;installation&nbsp;partners&nbsp;and&nbsp;internal&nbsp;teams,&nbsp;helping&nbsp;to&nbsp;guide&nbsp;customers&nbsp;smoothly&nbsp;through&nbsp;their&nbsp;home&nbsp;charger&nbsp;journey,&nbsp;managing&nbsp;government&nbsp;grants,&nbsp;and&nbsp;ensuring&nbsp;our&nbsp;operational&nbsp;performance&nbsp;stays&nbsp;best-in-class. You&nbsp;will&nbsp;work&nbsp;from&nbsp;the&nbsp;Cork&nbsp;office&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;as&nbsp;part&nbsp;of&nbsp;our&nbsp;hybrid&nbsp;working&nbsp;model. &nbsp; Responsibilities Customer&nbsp;Support&nbsp;&amp;&nbsp;Journey&nbsp;Management Conduct&nbsp;welcome&nbsp;and&nbsp;check-in&nbsp;calls&nbsp;to&nbsp;guide&nbsp;customers&nbsp;through&nbsp;their&nbsp;journey. Resolve&nbsp;inbound&nbsp;pre-&nbsp;and&nbsp;post-installation&nbsp;queries&nbsp;via&nbsp;phone,&nbsp;email&nbsp;and&nbsp;live&nbsp;chat. Make&nbsp;outbound&nbsp;calls\/emails&nbsp;to&nbsp;support&nbsp;customers&nbsp;who&nbsp;are&nbsp;stuck&nbsp;in&nbsp;their&nbsp;journey&nbsp;and&nbsp;help&nbsp;them&nbsp;progress. Provide&nbsp;clear,&nbsp;empathetic&nbsp;and&nbsp;technically&nbsp;accurate&nbsp;support&nbsp;for&nbsp;customers,&nbsp;installers&nbsp;and&nbsp;partners. Meet&nbsp;individual&nbsp;KPIs&nbsp;related&nbsp;to&nbsp;productivity,&nbsp;quality&nbsp;and&nbsp;customer&nbsp;satisfaction,&nbsp;contributing&nbsp;to&nbsp;wider&nbsp;team&nbsp;goals. &nbsp; Technical&nbsp;&amp;&nbsp;Installation&nbsp;Support Review&nbsp;customer&nbsp;Home&nbsp;Survey&nbsp;submissions&nbsp;and&nbsp;request&nbsp;missing&nbsp;or&nbsp;additional&nbsp;information&nbsp;where&nbsp;needed. Provide&nbsp;accurate&nbsp;and&nbsp;efficient&nbsp;troubleshooting&nbsp;and&nbsp;problem&nbsp;resolution&nbsp;for&nbsp;basic&nbsp;technical&nbsp;and&nbsp;installation-related&nbsp;queries. Collaborate&nbsp;with&nbsp;internal&nbsp;technical&nbsp;and&nbsp;product&nbsp;teams&nbsp;to&nbsp;highlight&nbsp;recurring&nbsp;issues&nbsp;and&nbsp;improve&nbsp;the&nbsp;customer&nbsp;journey. Create&nbsp;and&nbsp;maintain&nbsp;internal&nbsp;and&nbsp;external&nbsp;support&nbsp;content&nbsp;(e.g.&nbsp;help&nbsp;centre&nbsp;articles,&nbsp;templates)&nbsp;to&nbsp;proactively&nbsp;reduce&nbsp;inbound&nbsp;volume. &nbsp; Government&nbsp;Grants&nbsp;&amp;&nbsp;Administration Manage&nbsp;grant&nbsp;applications&nbsp;and&nbsp;documentation&nbsp;for&nbsp;eligible&nbsp;customers,&nbsp;ensuring&nbsp;accuracy&nbsp;and&nbsp;compliance. Provide&nbsp;administrative&nbsp;support&nbsp;for&nbsp;processing&nbsp;stock&nbsp;orders&nbsp;and&nbsp;arranging&nbsp;faulty&nbsp;unit&nbsp;collections&nbsp;with&nbsp;partners&nbsp;and&nbsp;logistics&nbsp;teams. &nbsp; Installation&nbsp;Partner&nbsp;&amp;&nbsp;Job&nbsp;Management Smart&nbsp;allocation&nbsp;of&nbsp;site&nbsp;surveys,&nbsp;installations&nbsp;and&nbsp;service&nbsp;visits&nbsp;to&nbsp;installation&nbsp;partners&nbsp;based&nbsp;on&nbsp;coverage,&nbsp;capacity&nbsp;and&nbsp;SLAs. Monitor&nbsp;customer&nbsp;progress&nbsp;throughout&nbsp;their&nbsp;installation&nbsp;journey,&nbsp;escalating&nbsp;any&nbsp;cases&nbsp;that&nbsp;fall&nbsp;outside&nbsp;agreed&nbsp;SLAs. Maintain&nbsp;accurate&nbsp;and&nbsp;up-to-date&nbsp;records&nbsp;in&nbsp;our&nbsp;systems,&nbsp;capturing&nbsp;installer&nbsp;updates&nbsp;and&nbsp;customer&nbsp;status. &nbsp; Who&nbsp;you&nbsp;are Excellent&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;skills;&nbsp;confident&nbsp;speaking&nbsp;with&nbsp;customers&nbsp;and&nbsp;internal&nbsp;stakeholders. A&nbsp;true&nbsp;customer&nbsp;champion,&nbsp;always&nbsp;looking&nbsp;for&nbsp;ways&nbsp;to&nbsp;make&nbsp;the&nbsp;experience&nbsp;smoother&nbsp;and&nbsp;clearer. Organised&nbsp;and&nbsp;diligent,&nbsp;with&nbsp;strong&nbsp;time&nbsp;management&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;juggle&nbsp;multiple&nbsp;tasks. Comfortable&nbsp;working&nbsp;with&nbsp;technical&nbsp;products&nbsp;and&nbsp;keen&nbsp;to&nbsp;understand&nbsp;EV&nbsp;charging&nbsp;and&nbsp;electrical&nbsp;installations. Proactive&nbsp;and&nbsp;a&nbsp;self-starter&nbsp;\u2013&nbsp;you&nbsp;spot&nbsp;what&nbsp;needs&nbsp;doing&nbsp;and&nbsp;take&nbsp;ownership. Data-aware&nbsp;and&nbsp;a&nbsp;natural&nbsp;problem&nbsp;solver,&nbsp;using&nbsp;facts&nbsp;and&nbsp;trends&nbsp;to&nbsp;make&nbsp;decisions. A&nbsp;team&nbsp;player&nbsp;who&nbsp;contributes&nbsp;positively&nbsp;to&nbsp;team&nbsp;culture&nbsp;and&nbsp;lives&nbsp;our&nbsp;values&nbsp;day&nbsp;to&nbsp;day. &nbsp; Required&nbsp;Experience Typically&nbsp;0\u20132&nbsp;years&nbsp;of&nbsp;relevant&nbsp;experience&nbsp;in&nbsp;customer&nbsp;support,&nbsp;operations,&nbsp;technical&nbsp;support&nbsp;or&nbsp;a&nbsp;similar&nbsp;role. Experience&nbsp;working&nbsp;with&nbsp;a&nbsp;CRM&nbsp;or&nbsp;ticketing&nbsp;system&nbsp;(e.g.&nbsp;Zendesk,&nbsp;Freshdesk,&nbsp;Intercom,&nbsp;Salesforce,&nbsp;etc.). Experience&nbsp;dealing&nbsp;with&nbsp;technical&nbsp;queries&nbsp;and\/or&nbsp;physical&nbsp;products&nbsp;is&nbsp;a&nbsp;plus. Experience&nbsp;working&nbsp;to&nbsp;KPIs&nbsp;or&nbsp;SLAs&nbsp;in&nbsp;a&nbsp;customer-facing&nbsp;environment. &nbsp; Language&nbsp;Requirements Fluent&nbsp;English&nbsp;(written&nbsp;and&nbsp;spoken)&nbsp;is&nbsp;required. Additional&nbsp;European&nbsp;languages&nbsp;(e.g.&nbsp;French,&nbsp;Spanish,&nbsp;Italian,&nbsp;Portuguese,&nbsp;German&nbsp;or&nbsp;Dutch)&nbsp;would&nbsp;be&nbsp;a&nbsp;strong&nbsp;advantage. &nbsp; Benefits You\u2019ll&nbsp;get&nbsp;to&nbsp;work&nbsp;in&nbsp;a&nbsp;fast-paced,&nbsp;rapidly&nbsp;growing&nbsp;scale-up&nbsp;with&nbsp;global&nbsp;ambitions,&nbsp;cutting-edge&nbsp;technology&nbsp;and&nbsp;a&nbsp;passion&nbsp;for&nbsp;sustainability.&nbsp;You\u2019ll&nbsp;have&nbsp;real&nbsp;ownership&nbsp;in&nbsp;helping&nbsp;customers&nbsp;transition&nbsp;to&nbsp;electric&nbsp;vehicles&nbsp;and&nbsp;a&nbsp;cleaner&nbsp;future. &nbsp; Our&nbsp;benefits&nbsp;include: Competitive&nbsp;salary&nbsp;and&nbsp;performance-based&nbsp;bonus Hybrid&nbsp;working&nbsp;model&nbsp;\u2013&nbsp;3&nbsp;days&nbsp;per&nbsp;week&nbsp;in&nbsp;the&nbsp;Cork&nbsp;office Opportunity&nbsp;to&nbsp;grow&nbsp;your&nbsp;career&nbsp;into&nbsp;more&nbsp;senior&nbsp;operations&nbsp;or&nbsp;specialist&nbsp;roles&nbsp;as&nbsp;we&nbsp;scale &nbsp; Ohme&nbsp;is&nbsp;an&nbsp;equal&nbsp;opportunity&nbsp;employer.&nbsp;Diversity,&nbsp;Equity&nbsp;and&nbsp;Inclusion&nbsp;are&nbsp;at&nbsp;the&nbsp;heart&nbsp;of&nbsp;what&nbsp;we&nbsp;do&nbsp;and&nbsp;we&nbsp;encourage&nbsp;a&nbsp;culture&nbsp;where&nbsp;everyone&nbsp;can&nbsp;be&nbsp;themselves&nbsp;at&nbsp;work.&nbsp;We&nbsp;actively&nbsp;seek&nbsp;out&nbsp;a&nbsp;diverse&nbsp;range&nbsp;of&nbsp;talent&nbsp;and&nbsp;our&nbsp;policies&nbsp;ensure&nbsp;that&nbsp;every&nbsp;job&nbsp;application&nbsp;and&nbsp;employee&nbsp;is&nbsp;treated&nbsp;fairly,&nbsp;with&nbsp;equal&nbsp;opportunity&nbsp;to&nbsp;succeed&nbsp;and&nbsp;to&nbsp;feel&nbsp;included.","og_url":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/","og_site_name":"Ohme EV Ireland","article_publisher":"https:\/\/www.facebook.com\/OhmeEV\/","article_modified_time":"2026-05-22T08:13:35+00:00","twitter_card":"summary_large_image","twitter_site":"@ohmeev","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/","url":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/","name":"Customer Operations Executive - Cork - Ohme EV Ireland","isPartOf":{"@id":"https:\/\/ohme-ev.com\/ie\/#website"},"datePublished":"2026-05-20T09:22:39+00:00","dateModified":"2026-05-22T08:13:35+00:00","breadcrumb":{"@id":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/#breadcrumb"},"inLanguage":"en-ie","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ohme-ev.com\/ie\/jobs\/customer-operations-executive-cork-4871835101\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ohme-ev.com\/ie\/"},{"@type":"ListItem","position":2,"name":"Customer Operations Executive &#8211; Cork"}]},{"@type":"WebSite","@id":"https:\/\/ohme-ev.com\/ie\/#website","url":"https:\/\/ohme-ev.com\/ie\/","name":"Ohme EV Ireland","description":"Ohme - EV Smart Charging Solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ohme-ev.com\/ie\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ie"}]}},"_links":{"self":[{"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/job-vacancy\/46741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/job-vacancy"}],"about":[{"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/types\/job-vacancy"}],"wp:attachment":[{"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/media?parent=46741"}],"wp:term":[{"taxonomy":"job_location","embeddable":true,"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/job_location?post=46741"},{"taxonomy":"job_department","embeddable":true,"href":"https:\/\/ohme-ev.com\/ie\/wp-json\/wp\/v2\/job_department?post=46741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}