{"id":2397,"date":"2023-06-26T12:02:05","date_gmt":"2023-06-26T12:02:05","guid":{"rendered":"https:\/\/ohme-cs-dev.local\/?page_id=48"},"modified":"2026-01-15T14:25:10","modified_gmt":"2026-01-15T14:25:10","slug":"aide-et-faq","status":"publish","type":"page","link":"https:\/\/ohme-ev.com\/fr\/aide-et-faq\/","title":{"rendered":"Help Centre"},"content":{"rendered":"\n<div class=\"help-centre-hero with-image gradient-enabled gradient-vertical has-mobile-bg\"\n     style=\"--bg-desktop: url(&#039;https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2026\/01\/FR-aide-et-faq-Desktop.webp&#039;); --bg-mobile: url(&#039;https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2026\/01\/FR-aide-et-faq-Mobile.webp&#039;);\">\n  <div class=\"contentWrapper\">\n      <div class=\"help-centre-hero-search\">\n          <h1 class=\"title\">Aide et FAQ<\/h1>\n          <span class=\"explanatory-text\">Comment pouvons-nous vous aider aujourd&#8217;hui?<\/span>\n          <div class=\"search\">\n              <form id='wpes-form-462' role=\"search\" method=\"get\" class=\"search-form \" action=\"https:\/\/ohme-ev.com\/fr\/\">\n\t\t<label>\n\t\t    <span class=\"screen-reader-text\">Search for:<\/span>\n\t\t    <input type=\"search\" class=\"search-field \" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t<\/label>\n\t\t<input type=\"submit\" class=\"search-submit \" value=\"Rechercher\" \/><input type='hidden' value='462' name='wpessid' \/><\/form>          <\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"help-centre-featured\">\n    <div class=\"content-wrapper\">\n                <div class=\"article-link-container\">\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/votre-premiere-recharge\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"63\" height=\"46\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/your-first-charge_FR_edit3.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Votre premi\u00e8re recharge<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/ohme-epod-s-comment-savoir-ce-qui-se-passe\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"83\" height=\"49\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/how-do-I-know-ohme-epod.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Ohme ePod S: comment savoir ce qu&#8217;il se passe\u00a0?<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/ma-borne-de-recharge-est-hors-ligne\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"50\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/charger-offline-epod.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Ma borne de recharge est hors ligne<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/comment-modifier-ma-session-de-recharge\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"48\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/ohme-account.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Comment programmer\/modifier ma session de recharge ?<\/span>\n                <\/a>\n                                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"categories-list\">\n    <div class=\"contentWrapper\">\n        <h2 class=\"title\"><\/h2>\n        <div class=\"categories-container\">\n                                    <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=informations-sur-le-produit\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"51\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/legacy-v2.webp\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Informations sur le produit<\/h3>\n                            <p class=\"category-description\">Familiarisez-vous avec votre chargeur et l\u2019application Ohme<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=votre-installation\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2026\/03\/your-installation-v2-1.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Votre installation<\/h3>\n                            <p class=\"category-description\">D\u00e9lais et pr\u00e9paration \u00e0 l\u2019installation de votre chargeur<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=demarrage\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"52\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/getting-set-up-v2.webp\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">D\u00e9marrage<\/h3>\n                            <p class=\"category-description\">Compte Ohme, pr\u00e9f\u00e9rences de charge, votre tarif, ajout d\u2019un v\u00e9hicule<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=comment\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"71\" height=\"42\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/how-do-i-v2.webp\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Comment&#8230;?<\/h3>\n                            <p class=\"category-description\">Utilisation du chargeur et des fonctionnalit\u00e9s de l\u2019application Ohme<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=depannage\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"85\" height=\"43\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/troubleshooting-v2-epod.webp\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">D\u00e9pannage<\/h3>\n                            <p class=\"category-description\">Connectivit\u00e9 du chargeur, probl\u00e8mes courants<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/fr\/aide\/?category=pour-les-installateurs\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img loading=\"lazy\" decoding=\"async\" width=\"65\" height=\"52\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2025\/12\/for-installers-epod-v2.webp\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Pour les installateurs<\/h3>\n                            <p class=\"category-description\">Guides d\u2019installation, pinces amp\u00e8rem\u00e9triques, mise en service du chargeur<\/p>\n                        <\/a>\n                            <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"footer-additional-info\">\n    <div class=\"container\">\n        <h3>Etes-vous un installateur?<\/h3>\n                <p class=\"subtitle\">Pour obtenir de l&#8217;aide et des ressources pour l&#8217;installation, rendez-vous dans notre espace d&#8217;informations sur l&#8217;installation<\/p>\n                <div class=\"cta\">\n            \n            <a href=\"https:\/\/ohme-ev.com\/fr\/ressources-installateurs-old\/\" target=\"_self\" >\n            <button class=\"ohme-btn primary button\" title=\"\">D\u00e9couvrir l&#039;aide \u00e0 l&#039;installation<\/button>\n        <\/a>\n            <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/help-centre-homepage.php","meta":{"_acf_changed":true,"_helpful_status":1,"footnotes":""},"partner":[],"class_list":["post-2397","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aide et FAQ - Ohme EV France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/fr\/aide-et-faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Centre\" \/>\n<meta property=\"og:url\" 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