{"id":44648,"date":"2024-07-04T05:59:25","date_gmt":"2024-07-04T05:59:25","guid":{"rendered":"https:\/\/ohme-ev.com\/?post_type=guides&#038;p=35151"},"modified":"2025-12-04T09:44:51","modified_gmt":"2025-12-04T09:44:51","slug":"decouvrir-aide","status":"publish","type":"guides","link":"https:\/\/ohme-ev.com\/fr\/aide\/decouvrir-aide\/","title":{"rendered":"D\u00e9couvrir: Aide"},"content":{"rendered":"\n<div class=\"wp-block-group modules-layout\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>L&#8217;\u00e9cran d&#8217;aide vous permet d&#8217;acc\u00e9der rapidement \u00e0 notre centre d&#8217;aide, o\u00f9 vous trouverez de nombreuses informations pratiques et des \u00e9tapes de d\u00e9pannage pour les probl\u00e8mes courants.<\/p>\n\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2024\/07\/Support_help_1_FR.webp\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Rechercher dans le Centre d&#8217;aide<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><ol>\n<li>En haut de l&#8217;\u00e9cran, vous trouverez la barre de recherche. 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D&#8217;un simple clic, vous pouvez trouver des conseils pour pr\u00e9parer le jour de l&#8217;installation, des guides \u00e9tape par \u00e9tape pour configurer votre compte, d\u00e9marrer votre premi\u00e8re recharge ou obtenir de l&#8217;aide pour remettre votre chargeur en ligne.<\/li>\n<\/ol>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-default bottom-default   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2024\/07\/Support_help_2_FR.webp\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Cat\u00e9gories et enregistrer un ticket<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><ol>\n<li>Faites d\u00e9filer vers le bas pour afficher une liste de\u00a0 cat\u00e9gories, telles que Informations sur les produits, Comment&#8230; ? et D\u00e9pannage. 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Cet article vous a-t-il \u00e9t\u00e9 utile ? Submit Cancel Thanks for your feedback!<\/p>\n","protected":false},"featured_media":39589,"template":"","meta":{"_acf_changed":true,"_helpful_status":1},"categories":[16],"tags":[247,250,249,248,246,245,244,243],"class_list":["post-44648","guides","type-guides","status-publish","has-post-thumbnail","hentry","category-informations-sur-le-produit","tag-ressources-daide","tag-aide-de-lapplication","tag-aide-du-chargeur","tag-articles-daide","tag-aide","tag-assistance","tag-support","tag-centre-daide"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>D\u00e9couvrir: Aide - Ohme EV France<\/title>\n<meta name=\"description\" content=\"Creating a Charge Schedule in the Ohme app allows you to choose how much you want to charge your EV and when you\u2019d like it to be ready.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/fr\/aide\/decouvrir-aide\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9couvrir: Aide\" \/>\n<meta property=\"og:description\" content=\"Creating a Charge Schedule in the Ohme app allows you to choose how much you want to charge your EV and when you\u2019d like it to be ready.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohme-ev.com\/fr\/aide\/decouvrir-aide\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohme EV France\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OhmeEV\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-04T09:44:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ohmeev\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/fr\\\/aide\\\/decouvrir-aide\\\/\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/fr\\\/aide\\\/decouvrir-aide\\\/\",\"name\":\"D\u00e9couvrir: Aide - 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