{"id":2381,"date":"2023-11-29T16:09:01","date_gmt":"2023-11-29T16:09:01","guid":{"rendered":"https:\/\/ohme-ev.com\/fr\/?post_type=guides&#038;p=2381"},"modified":"2024-09-23T13:05:45","modified_gmt":"2024-09-23T13:05:45","slug":"quest-ce-qui-est-couvert-par-ma-garantie","status":"publish","type":"guides","link":"https:\/\/ohme-ev.com\/fr\/aide\/quest-ce-qui-est-couvert-par-ma-garantie\/","title":{"rendered":"Qu\u2019est-ce qui est couvert par ma garantie\u00a0?"},"content":{"rendered":"\n<p>Nous fournissons une garantie du fabricant pour chaque produit que nous vendons.<\/p>\n\n\n\n<p>Durant la p\u00e9riode de garantie, si votre borne de recharge pr\u00e9sente un d\u00e9faut de fabrication ou subit une usure normale, nous la r\u00e9parerons ou la remplacerons sans frais. Par exemple, si elle cesse de fonctionner, l\u2019intervention sera couverte. Cependant, si le dommage est caus\u00e9 pour toute autre raison (comme conduire sur le c\u00e2ble de recharge ou ne pas faire installer votre borne de recharge par un professionnel qualifi\u00e9), ou si le dommage survient en dehors de votre p\u00e9riode de garantie, cela ne sera pas couvert.<\/p>\n\n\n\n<p>Prendre soin de votre borne de recharge Ohme est facile. Nos bornes de recharge n\u2019ont pas besoin d\u2019entretien r\u00e9gulier, mais si vous souhaitez nettoyer la v\u00f4tre, vous pouvez utiliser un chiffon doux humide (assurez-vous simplement de ne pas utiliser de produits de nettoyage contenant des solvants). <\/p>\n\n\n\n<p>Si vous poss\u00e9dez l\u2019une de nos bornes de recharge attach\u00e9es, comme l\u2019Ohme ePod S, vous devez toujours enrouler le c\u00e2ble lorsqu\u2019il n\u2019est pas utilis\u00e9 et connecter le pistolet de recharge \u00e0 son \u00e9tui. <\/p>\n\n\n\n<p>Nos produits portables, tels que notre Ohme Go, doivent \u00eatre manipul\u00e9s et stock\u00e9s avec pr\u00e9caution.<\/p>\n\n\n\n<p>Vous trouverez tous les d\u00e9tails de notre garantie et ce qu\u2019elle couvre dans le manuel de votre produit.<\/p>\n\n\n\n<p>En cas de probl\u00e8me avec votre borne de recharge, consultez notre <a href=\"http:\/\/www.ohme-ev.com\/fr\/aide\">Centre d\u2019aide<\/a> pour des conseils de d\u00e9pannage. Vous pouvez \u00e9galement contacter notre \u00e9quipe ci-dessous pour une assistance directe.<\/p>\n\n\n\n<p><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"2381\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Cet article vous a-t-il \u00e9t\u00e9 utile ?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-up-cls-1{fill:#c9c9c9;}.thumb-up-cls-2{fill:#e1e1e1;}.thumb-up-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_up\">\r\n                        <path class=\"thumb-up-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-up-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"20\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,9.06l-.49-.1c-.81-.17-1.61.35-1.78,1.16l-5.3,11.74c-.17.81,3.16,1.61,3.97,1.78l1.96.41c.81.17,1.61-.35,1.78-1.16l2.18-10.27c.34-1.61-.7-3.21-2.31-3.56Z\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,20h-18.67c-.83,0-1.5.67-1.5,1.5v12c0,.83.67,1.5,1.5,1.5h16.27c.71,0,1.33-.5,1.47-1.21l2.4-12c.19-.93-.53-1.8-1.47-1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-icon\" data-value=\"0\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-down-cls-1{fill:#c9c9c9;}.thumb-down-cls-2{fill:#e1e1e1;}.thumb-down-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_down\">\r\n                        <path class=\"thumb-down-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-down-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"13\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,38.94l-.49.1c-.81.17-1.61-.35-1.78-1.16l-5.3-11.74c-.17-.81,3.16-1.61,3.97-1.78l1.96-.41c.81-.17,1.61.35,1.78,1.16l2.18,10.27c.34,1.61-.7,3.21-2.31,3.56Z\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,28h-18.67c-.83,0-1.5-.67-1.5-1.5v-12c0-.83.67-1.5,1.5-1.5h16.27c.71,0,1.33.5,1.47,1.21l2.4,12c.19.93-.53,1.8-1.47,1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>Nous fournissons une garantie du fabricant pour chaque produit que nous vendons. Durant la p\u00e9riode de garantie, si votre borne de recharge pr\u00e9sente un d\u00e9faut de fabrication ou subit une usure normale, nous la r\u00e9parerons ou la remplacerons sans frais. Par exemple, si elle cesse de fonctionner, l\u2019intervention sera couverte. Cependant, si le dommage est [&hellip;]<\/p>\n","protected":false},"featured_media":1431,"template":"","meta":{"_acf_changed":false,"_helpful_status":1},"categories":[16],"tags":[],"class_list":["post-2381","guides","type-guides","status-publish","has-post-thumbnail","hentry","category-informations-sur-le-produit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qu\u2019est-ce qui est couvert par ma garantie\u00a0? - Ohme EV France<\/title>\n<meta name=\"description\" content=\"Sous garantie, si votre borne de recharge est endommag\u00e9e (fabrication, usure normale), nous la r\u00e9parerons ou la remplacerons gratuitement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/fr\/aide\/quest-ce-qui-est-couvert-par-ma-garantie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u2019est-ce qui est couvert par ma garantie\u00a0?\" \/>\n<meta property=\"og:description\" content=\"Sous garantie, si votre borne de recharge est endommag\u00e9e (fabrication, usure normale), nous la r\u00e9parerons ou la remplacerons gratuitement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohme-ev.com\/fr\/aide\/quest-ce-qui-est-couvert-par-ma-garantie\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohme EV France\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OhmeEV\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-23T13:05:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ohme-ev.com\/fr\/wp-content\/uploads\/sites\/9\/2023\/08\/Support_Your-first-charge-header_UK.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1868\" \/>\n\t<meta property=\"og:image:height\" content=\"1054\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ohmeev\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/fr\\\/aide\\\/quest-ce-qui-est-couvert-par-ma-garantie\\\/\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/fr\\\/aide\\\/quest-ce-qui-est-couvert-par-ma-garantie\\\/\",\"name\":\"Qu\u2019est-ce qui est couvert par ma garantie\u00a0? 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