{"id":3024,"date":"2023-06-26T12:02:05","date_gmt":"2023-06-26T12:02:05","guid":{"rendered":"https:\/\/ohme-cs-dev.local\/?page_id=48"},"modified":"2025-11-06T14:57:38","modified_gmt":"2025-11-06T14:57:38","slug":"hilfe-zentrum","status":"publish","type":"page","link":"https:\/\/ohme-ev.com\/de\/hilfe-zentrum\/","title":{"rendered":"Hilfe-Zentrum"},"content":{"rendered":"\n<div class=\"help-centre-hero with-image gradient-enabled gradient-vertical has-mobile-bg\"\n     style=\"--bg-desktop: url(&#039;https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/09\/Built-Environment-Desktop1x.webp&#039;); --bg-mobile: url(&#039;https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/09\/Built-Environment-Mobile1x.webp&#039;);\">\n  <div class=\"contentWrapper\">\n      <div class=\"help-centre-hero-search\">\n          <h1 class=\"title\">Hilfe-Zentrum<\/h1>\n          <span class=\"explanatory-text\">Antworten auf deine Fragen gibt es in unserem Hilfe-Zentrum<\/span>\n          <div class=\"search\">\n              <form id='wpes-form-462' role=\"search\" method=\"get\" class=\"search-form \" action=\"https:\/\/ohme-ev.com\/de\/\">\n\t\t<label>\n\t\t    <span class=\"screen-reader-text\">Search for:<\/span>\n\t\t    <input type=\"search\" class=\"search-field \" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t<\/label>\n\t\t<input type=\"submit\" class=\"search-submit \" value=\"Suchen\" \/><input type='hidden' value='462' name='wpessid' \/><\/form>          <\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"help-centre-featured\">\n    <div class=\"content-wrapper\">\n                <div class=\"article-link-container\">\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/ihr-erstes-aufladen\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"39\" height=\"47\" src=\"https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/03\/Group.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Dein erstes Aufladen<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/de\/support\/fehlerbehebung-anmeldung-in-der-ohme-app\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"46\" height=\"47\" src=\"https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/03\/2.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Fehlerbehebung: Anmeldung in der Ohme App<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/de\/support\/mein-e-auto-laedt-nicht-wie-erwartet\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"46\" src=\"https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/03\/Group2.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Mein E-Auto l\u00e4dt nicht wie erwartet<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/de\/support\/glossar-rund-ums-laden-ihres-e-autos\/\" class=\"article-link\">\n                                            <img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"46\" src=\"https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2025\/03\/8.webp\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Glossar rund um&#8217;s Laden Ihres E-Autos<\/span>\n                <\/a>\n                                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"categories-list\">\n    <div class=\"contentWrapper\">\n        <h2 class=\"title\"><\/h2>\n        <div class=\"categories-container\">\n                                    <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=ihre-installation\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">Ihre Installation<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=fur-installateure\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">F\u00fcr Installateure<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=wie-kann-ich\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">Wie kann ich&#8230;<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=troubleshooting\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">Troubleshooting<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=bevor-es-losgeht\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">Bevor es losgeht<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/de\/support\/?category=produktinformationen\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                            <\/div>\n                            <h3 class=\"category-name\">Produktinformationen<\/h3>\n                            <p class=\"category-description\"><\/p>\n                        <\/a>\n                            <\/div>\n    <\/div>\n<\/div>\n\n\n<div id=\"1\" class=\"blockWrapper top-default bottom-default   \">\n\n\n<div class=\"contact-detail contentWrapper\">\n  <div class=\"imageContainer\">\n    <img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/de\/wp-content\/uploads\/sites\/23\/2023\/08\/3-image-module_Mia-phone_master.jpg\" alt=\"Frau aus unserem Kundenservice ber\u00e4t zum Thema g\u00fcnstiger laden.\" \/>\n  <\/div>\n  <div>\n    <h6 class=\"label\"><\/h6>\n    <h2 class=\"title\">Du konntest die L\u00f6sung nicht im Hilfe Zentrum finden?<\/h2>\n\n    <div class=\"text\"><p>Unser Team von Technik Experten ist immer f\u00fcr dich da.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n        \n            <a href=\"mailto:hilfe@ohme-ev.com\" target=\"_blank\" rel=\"noopener\">\n            <button class=\"ohme-btn primary button external\" title=\"\">Jetzt unseren Kundensupport kontaktieren<\/button>\n        <\/a>\n        <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"footer-additional-info\">\n    <div class=\"container\">\n        <h3><\/h3>\n                <div class=\"cta\">\n            \n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_helpful_status":1,"footnotes":""},"partner":[],"class_list":["post-3024","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hilfe-Zentrum - FAQs &amp; Support - Ohme<\/title>\n<meta name=\"description\" content=\"Hier beantworten wir alle Fragen rund um die Installation und stehen zur Seite, sollten Sie Probleme mit einem unserer Ger\u00e4te haben.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/de\/hilfe-zentrum\/\" \/>\n<meta property=\"og:locale\" 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