{"id":2611,"date":"2023-06-26T12:02:05","date_gmt":"2023-06-26T12:02:05","guid":{"rendered":"https:\/\/ohme-cs-dev.local\/?page_id=48"},"modified":"2025-11-06T14:53:55","modified_gmt":"2025-11-06T14:53:55","slug":"aide-et-faq","status":"publish","type":"page","link":"https:\/\/ohme-ev.com\/be-fr\/aide-et-faq\/","title":{"rendered":"Aide et FAQ"},"content":{"rendered":"\n<div class=\"help-centre-hero with-image gradient-enabled gradient-vertical has-mobile-bg\"\n     style=\"--bg-desktop: url(&#039;https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2025\/09\/Built-Environment-Desktop1x.webp&#039;); --bg-mobile: url(&#039;https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2025\/09\/Built-Environment-Mobile1x.webp&#039;);\">\n  <div class=\"contentWrapper\">\n      <div class=\"help-centre-hero-search\">\n          <h1 class=\"title\">Centre d&#8217;aide<\/h1>\n          <span class=\"explanatory-text\">Que pouvons-nous faire pour vous ?<\/span>\n          <div class=\"search\">\n              <form id='wpes-form-462' role=\"search\" method=\"get\" class=\"search-form \" action=\"https:\/\/ohme-ev.com\/be-fr\/\">\n\t\t<label>\n\t\t    <span class=\"screen-reader-text\">Search for:<\/span>\n\t\t    <input type=\"search\" class=\"search-field \" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t<\/label>\n\t\t<input type=\"submit\" class=\"search-submit \" value=\"Cherche\" \/><input type='hidden' value='462' name='wpessid' \/><\/form>          <\/div>\n      <\/div>\n  <\/div>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"help-centre-featured\">\n    <div class=\"content-wrapper\">\n                <div class=\"article-link-container\">\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/ohme-home-go-how-do-i-know-what-my-charger-is-doing\/\" class=\"article-link\">\n                                            <img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/getting-set-up.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Ohme Go: Comment savoir ce que fait mon chargeur ?<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/votre-premiere-recharge\/\" class=\"article-link\">\n                                            <img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/how-do-i.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Commencer avec Ohme<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/comment-modifier-ma-session-de-recharge\/\" class=\"article-link\">\n                                            <img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/how-do-i.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Comment modifier ma session de recharge ?<\/span>\n                <\/a>\n                                <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/ohme-home-pro-how-do-i-know-what-my-charger-is-doing\/\" class=\"article-link\">\n                                            <img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/getting-set-up.svg\" class=\"attachment-full size-full\" alt=\"\" \/>                                        <span>Ohme Home Pro: Comment savoir ce que fait mon chargeur ?<\/span>\n                <\/a>\n                                    <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"categories-list\">\n    <div class=\"contentWrapper\">\n        <h2 class=\"title\"><\/h2>\n        <div class=\"categories-container\">\n                                    <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=votre-installation\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/your-installation.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Votre installation<\/h3>\n                            <p class=\"category-description\">\u00c0 quoi s&#039;attendre lors de l&#039;installation de votre borne de recharge ?<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=pour-installateurs\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/installers.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Pour installateurs<\/h3>\n                            <p class=\"category-description\">Guides d&#039;installation, pinces CT, mise en service des bornes de recharge<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=informations-sur-les-produits\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/product-information.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Informations sur les produits<\/h3>\n                            <p class=\"category-description\">Apprenez \u00e0 conna\u00eetre votre borne de recharge<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=commencons\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/getting-set-up.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Commen\u00e7ons<\/h3>\n                            <p class=\"category-description\">Param\u00e8tres de la borne de recharge, cr\u00e9ation d&#039;un compte, premi\u00e8re charge<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=comment-ca-marche\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/how-do-i.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">Comment \u00e7a marche?<\/h3>\n                            <p class=\"category-description\">Utilisation de l&#039;application, int\u00e9gration des tarifs intelligents, compr\u00e9hension de la borne de recharge<\/p>\n                        <\/a>\n                                            <a href=\"https:\/\/ohme-ev.com\/be-fr\/aide\/?category=depannage\" class=\"category-card bg-grey\">\n                            <div class=\"icon\">\n                                                                <div class=\"category-icon\"><img decoding=\"async\" src=\"https:\/\/ohme-ev.com\/be-fr\/wp-content\/uploads\/sites\/19\/2024\/11\/troubleshooting.svg\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                                                            <\/div>\n                            <h3 class=\"category-name\">D\u00e9pannage<\/h3>\n                            <p class=\"category-description\">R\u00e9ponses aux questions, probl\u00e8mes courants<\/p>\n                        <\/a>\n                            <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"footer-additional-info\">\n    <div class=\"container\">\n        <h3>\u00cates-vous un installateur? <\/h3>\n                <p class=\"subtitle\">Pour obtenir de l&#8217;aide et du soutien pour les installateurs, visitez notre page d&#8217;installation.<\/p>\n                <div class=\"cta\">\n            \n            <a href=\"https:\/\/ohme-ev.com\/be-fr\/ressources-installateur\/\" target=\"_self\" >\n            <button class=\"ohme-btn primary button\" title=\"\">D\u00e9couvrez l&#039;aide \u00e0 l&#039;installation<\/button>\n        <\/a>\n            <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/help-centre-homepage.php","meta":{"_acf_changed":true,"_helpful_status":1,"footnotes":""},"partner":[],"class_list":["post-2611","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Aide et FAQ - Ohme EV Belgique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/be-fr\/aide-et-faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aide et FAQ\" \/>\n<meta property=\"og:url\" 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