{"id":3931,"date":"2023-08-17T15:21:02","date_gmt":"2023-08-17T15:21:02","guid":{"rendered":"https:\/\/ohme.wpengine.com\/?post_type=guides&#038;p=1526"},"modified":"2025-02-04T08:56:40","modified_gmt":"2025-02-04T08:56:40","slug":"how-do-i-complete-my-online-home-survey","status":"publish","type":"guides","link":"https:\/\/ohme-ev.com\/au\/support\/how-do-i-complete-my-online-home-survey\/","title":{"rendered":"How do I complete my online home survey?"},"content":{"rendered":"\n<div class=\"wp-block-group modules-layout\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Before your charger can be installed, we&#8217;ll need to ask you some questions about your home and energy usage. Your answers will be used to help plan your installation and to provide you with an accurate quote for the work.<\/p>\n\n\n\n<p>Completing your home survey is easy, but some of the questions are a bit technical. So, if you need a hand, we&#8217;re here to help. <\/p>\n\n\n\n<p>Jump to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#home-survey-info\">What information do I need to provide?<\/a><\/li>\n\n\n\n<li><a href=\"#sketch-cable-route\">How do I sketch a cable route?<\/a><\/li>\n\n\n\n<li><a href=\"#pics-vids-tips\">Tips for taking pictures &amp; videos<\/a><\/li>\n\n\n\n<li><a href=\"#where-incoming-supply\">Where is my incoming supply?<\/a><\/li>\n\n\n\n<li><a href=\"#do-it-for-me\">Can you do it for me?<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"home-survey-info\">What information do I need to provide?<\/h3>\n\n\n\n<p id=\"craig\">We need some details about your property so that we can understand what is needed to install your charger. We\u2019ll ask you some questions about your home, including what type of house you have and where you park your car. Next we\u2019ll ask you some questions about your energy, which includes taking photos of your switchboard and your incoming supply. Finally, we\u2019ll ask you some questions about your installation requirements such as where you\u2019d like your charger to be installed. This information helps us to prepare your installation plan and finalise your cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sketch-cable-route\">How do I sketch a cable route?<\/h3>\n\n\n\n<p>On a piece of paper, sketch out an aerial floor plan of your home showing where your electricity meter and switchboard are located, as well as where you\u2019d like your Ohme charger to be installed. If possible, include distances between each spot and as much detail as possible to help us assess your installation requirements. Sketching a clear floor plan helps our installation experts plan the best cable route and charger location.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pics-vids-tips\">Tips for taking pictures &amp; videos<\/h3>\n\n\n\n<p>We\u2019ll need you to take a few photos of things like your parking spot and your switchboard, so we recommend completing your home survey on a mobile phone or tablet. Taking photos and videos during the daytime or in good lighting is best, as we\u2019ll need a clear view to prepare your installation plan. Blurry photos and videos can cause delays to your installation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"where-incoming-supply\">Where is my incoming supply and what does it look like?<\/h3>\n\n\n\n<p>The location of the incoming supply will likely differ from home to home.  An easy way to identify the maximum supply to your house is by checking the rating of your mains circuit breaker. Take a look at the photo below to help you find yours \u2013 in this example, it\u2019s located on the left and labelled \u2018main switch\u2019:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"687\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-1024x687.webp\" alt=\"\" class=\"wp-image-3933\" srcset=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-1024x687.webp 1024w, https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-300x201.webp 300w, https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-768x516.webp 768w, https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-274x184.webp 274w, https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample-340x228.webp 340w, https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Switchboard-Sample.webp 1290w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"do-it-for-me\">Can you do it for me?<\/h3>\n\n\n\n<p>Our online home survey takes on average around 20 minutes to complete. If you don\u2019t have the time, or you\u2019re unable to complete the survey yourself, you can choose to add our in-home survey to your order. One of our expert installers will pop round to gather all of the information needed to help plan your installation, so you don&#8217;t have to. Contact our Home Charging Team for pricing and next steps.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"3931\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-icon\" data-value=\"1\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-up-cls-1{fill:#c9c9c9;}.thumb-up-cls-2{fill:#e1e1e1;}.thumb-up-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_up\">\r\n                        <path class=\"thumb-up-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-up-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"20\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,9.06l-.49-.1c-.81-.17-1.61.35-1.78,1.16l-5.3,11.74c-.17.81,3.16,1.61,3.97,1.78l1.96.41c.81.17,1.61-.35,1.78-1.16l2.18-10.27c.34-1.61-.7-3.21-2.31-3.56Z\" \/>\r\n                            <path class=\"thumb-up-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,20h-18.67c-.83,0-1.5.67-1.5,1.5v12c0,.83.67,1.5,1.5,1.5h16.27c.71,0,1.33-.5,1.47-1.21l2.4-12c.19-.93-.53-1.8-1.47-1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-icon\" data-value=\"0\">\r\n\t\t\t\t\r\n                <svg>\r\n                    <defs>\r\n                        <style>.thumb-down-cls-1{fill:#c9c9c9;}.thumb-down-cls-2{fill:#e1e1e1;}.thumb-down-cls-3{fill:#676767;}<\/style>\r\n                    <\/defs>\r\n                    <g id=\"thumb_down\">\r\n                        <path class=\"thumb-down-cls-2 daexthefu-icon-circle\" d=\"m24,3c11.58,0,21,9.42,21,21s-9.42,21-21,21S3,35.58,3,24,12.42,3,24,3m0-1C11.85,2,2,11.85,2,24s9.85,22,22,22,22-9.85,22-22S36.15,2,24,2h0Z\" \/>\r\n                        <g>\r\n                            <rect class=\"thumb-down-cls-3 daexthefu-icon-secondary-color\" x=\"10\" y=\"13\" width=\"6\" height=\"15\" rx=\"1.5\" ry=\"1.5\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m30.57,38.94l-.49.1c-.81.17-1.61-.35-1.78-1.16l-5.3-11.74c-.17-.81,3.16-1.61,3.97-1.78l1.96-.41c.81-.17,1.61.35,1.78,1.16l2.18,10.27c.34,1.61-.7,3.21-2.31,3.56Z\" \/>\r\n                            <path class=\"thumb-down-cls-1 daexthefu-icon-primary-color\" d=\"m38.17,28h-18.67c-.83,0-1.5-.67-1.5-1.5v-12c0-.83.67-1.5,1.5-1.5h16.27c.71,0,1.33.5,1.47,1.21l2.4,12c.19.93-.53,1.8-1.47,1.8Z\" \/>\r\n                        <\/g>\r\n                    <\/g>\r\n                <\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>Before your charger can be installed, we&#8217;ll need to ask you some questions about your home and energy usage. Your answers will be used to help plan your installation and to provide you with an accurate quote for the work. Completing your home survey is easy, but some of the questions are a bit technical. [&hellip;]<\/p>\n","protected":false},"featured_media":1534,"template":"","meta":{"_acf_changed":true,"_helpful_status":1},"categories":[11],"tags":[99],"class_list":["post-3931","guides","type-guides","status-publish","has-post-thumbnail","hentry","category-your-installation","tag-home-survey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do I complete my online home survey? - Ohme EV Australia<\/title>\n<meta name=\"description\" content=\"Before your EV charger is installed, we&#039;ll need to ask some questions about your home and energy usage to help plan your install.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/au\/support\/how-do-i-complete-my-online-home-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I complete my online home survey?\" \/>\n<meta property=\"og:description\" content=\"Before your EV charger is installed, we&#039;ll need to ask some questions about your home and energy usage to help plan your install.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohme-ev.com\/au\/support\/how-do-i-complete-my-online-home-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohme EV Australia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OhmeEV\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T08:56:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Support_Home-survey-phone_-UK.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1868\" \/>\n\t<meta property=\"og:image:height\" content=\"1054\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ohmeev\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohme-ev.com\\\/au\\\/support\\\/how-do-i-complete-my-online-home-survey\\\/\",\"url\":\"https:\\\/\\\/ohme-ev.com\\\/au\\\/support\\\/how-do-i-complete-my-online-home-survey\\\/\",\"name\":\"How do I complete my online home survey? 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