{"id":3130,"date":"2024-05-17T11:19:30","date_gmt":"2024-05-17T11:19:30","guid":{"rendered":"https:\/\/ohme-ev.com\/?post_type=guides&#038;p=34150"},"modified":"2024-09-26T08:15:56","modified_gmt":"2024-09-26T08:15:56","slug":"how-do-i-update-my-ohme-account-settings","status":"publish","type":"guides","link":"https:\/\/ohme-ev.com\/au\/support\/how-do-i-update-my-ohme-account-settings\/","title":{"rendered":"How do I update my Ohme account settings?"},"content":{"rendered":"\n<p>If you need to reset your password or delete your Ohme account, you can do so via the Ohme app on the Account page.<\/p>\n\n\n\n<div class=\"wp-block-group modules-layout\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Deleting your Ohme account will automatically unlink your charger ready to be linked with a new Ohme account. Note: Deleting your Ohme account will mean you lose access to your charge history.<\/p>\n\n\n\n<p>Deleting an account can be a quick way to share access with others using a new Ohme account login.<\/p>\n\n\n<div id=\"\" class=\"blockWrapper top-smaller bottom-smaller   \">\n\n<div class=\"alert-wrapper\">\n    <div class=\"alert none\">\n        <img decoding=\"async\" class=\"icon\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/themes\/ohme-energy\/shared\/images\/warning.svg\" \/>\n        <p>If you\u2019ve integrated with a smart tariff, such as Amber Energy, it\u2019s essential to disconnect from this tariff before continuing with the account deletion so that you can integrate with your new Ohme account. To disconnect, refer to your energy supplier\u2019s app or contact their support team directly.<\/p>\n    <\/div>\n<\/div>\n\n<\/div>\n\n\n<p>Jump to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#reset-password\">How to change or reset my password in the Ohme app<\/a><\/li>\n\n\n\n<li><a href=\"#delete-account\">How to delete my Ohme app account<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reset-password\">How to change or reset my password in the Ohme app<\/h2>\n\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_7_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Change password<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>If you need to change or update your password you can do so on the Settings page. Tap \u2018Change Password\u2019 under Profile Settings.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_1_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Reset password<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>If you\u2019ve forgotten your password, you can request a password reset email. This option is only available for accounts created with email.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_2_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 1<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Enter the email address for your Ohme account and tap \u2018Trouble signing in?\u2019 on the Sign in page.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_3_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 2<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Ensure the email address has been entered correctly and matches the email address associated with your Ohme app account, then tap Send.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2023\/08\/Support_Reset-password-4_UK.jpg\" alt=\"Password reset email from Ohme\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 3<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Ohme will send an email with a link to reset your password. If you don\u2019t receive the email within a few minutes, you may need to check your spam or junk mailbox.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_5_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 4<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Create a new password and tap Save. Take a moment to write down your new password for safekeeping.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Update_Account_6_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Password reset<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Once you can see the password has been changed, return to the Ohme app and try to log in again.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"delete-account\">How to delete my Ohme app account<\/h2>\n\n\n\n<p>If you need to delete your account (or delink your charger from your account), follow these steps:<\/p>\n\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Delete_Account_1_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 1<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Tap the Settings page and scroll to the bottom to locate the \u2018Delete account\u2019 button.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Delete_Account_2_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 2<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Tap \u2018Delete account\u2019 and confirm you wish to delete the account by tapping \u2018Delete\u2019.<\/p>\n<p><strong>Note: this will automatically unlink your account from the charger and log you out of the Ohme app.<\/strong><\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n<div id=\"\" class=\"blockWrapper top-none bottom-none   \">\n\n\n<div class=\"contentWrapper textImageLeft  image\">\n            <div class=\"imageContainer\">\n            <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ohme-ev.com\/au\/wp-content\/uploads\/sites\/22\/2024\/05\/Support_Your_First_Charge_1_UK.jpg\" alt=\"\"\/>\n        <\/div>\n\n        <div class=\"textContainer\">\n        <h3 class=\"title\">Step 3<\/h3>\n        <h4 class=\"subtitle regular\"><\/h4>\n        <div class=\"text\"><p>Once your account has been deleted, you\u2019ll return to the login page.<\/p>\n<\/div>\n        <div class=\"buttonsContainer\">\n                    <\/div>\n            <\/div>\n<\/div>\n<\/div>\n\n\n<p class=\"has-text-align-center need-more-help\"><\/p>\n<\/div><\/div>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"3130\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div 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<\/svg>\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>If you need to reset your password or delete your Ohme account, you can do so via the Ohme app on the Account page. Deleting your Ohme account will automatically unlink your charger ready to be linked with a new Ohme account. Note: Deleting your Ohme account will mean you lose access to your charge [&hellip;]<\/p>\n","protected":false},"featured_media":1468,"template":"","meta":{"_acf_changed":false,"_helpful_status":1},"categories":[13],"tags":[63,64,65],"class_list":["post-3130","guides","type-guides","status-publish","has-post-thumbnail","hentry","category-how-do-i","tag-delete-account","tag-reset-password","tag-forgot-password"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do I update my Ohme account settings? - Ohme EV Australia<\/title>\n<meta name=\"description\" content=\"Forgotten your Ohme app password? You can reset your password or delete your Ohme account via the Ohme app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohme-ev.com\/au\/support\/how-do-i-update-my-ohme-account-settings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I update my Ohme account settings?\" \/>\n<meta property=\"og:description\" content=\"Forgotten your Ohme app password? 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